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by Andy1735
Wed May 17, 2017 2:07 pm
Forum: Report a Bug
Topic: ebay tool creating multiple listings
Replies: 6
Views: 2593

Re: ebay tool creating multiple listings

Ah cool, glad to know it's figured out. Thanks!
by Andy1735
Wed May 17, 2017 12:48 pm
Forum: Report a Bug
Topic: ebay tool creating multiple listings
Replies: 6
Views: 2593

Re: ebay tool creating multiple listings

I got the email confirmation from ebay for all three of them at 8:42 am. That seems to be the only time it posted these - it has not continued to try to repost these. 8:42 is a strange time. Usually the system is reading orders and reposting on the hour, and I get the confirmation at 2 or 3 minutes ...
by Andy1735
Wed May 17, 2017 11:46 am
Forum: Report a Bug
Topic: ebay tool creating multiple listings
Replies: 6
Views: 2593

Re: ebay tool creating multiple listings

items 1670, 2924, and 6371 all got listed twice.

1670 did not get sold while we were banned, so I doubt that is the issue.
by Andy1735
Wed May 17, 2017 9:47 am
Forum: Report a Bug
Topic: ebay tool creating multiple listings
Replies: 6
Views: 2593

ebay tool creating multiple listings

All the relistings today are getting listed more than once. This is a violation of Ebay policy. What is going on?
by Andy1735
Wed May 10, 2017 2:10 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 1
Views: 992

ebay listing error

WE are getting an error on item 5412, saying "include at least one photo." It has photos and they are all bigger than 500 pix
by Andy1735
Fri May 05, 2017 11:12 am
Forum: Help / How to use AllProWebTools
Topic: Ebay listing issue
Replies: 6
Views: 2081

Re: Ebay listing issue

So, Shane really wants this stuff to be available now, so we are going to go ahead and manually push the stuff that did not list and then edit listings as we need to. Please disregard the previous message. Thanks!
by Andy1735
Fri May 05, 2017 10:14 am
Forum: Help / How to use AllProWebTools
Topic: Ebay listing issue
Replies: 6
Views: 2081

Re: Ebay listing issue

So, the ban is lifted. But there are 35-40 things that should have relisted over the last week, and they have not gone through. Not sure why, but I was never seeing these on the error log email that AP sends when ebay errors occur. Ideally, we need AP to relist these items rather than create new lis...
by Andy1735
Tue May 02, 2017 3:50 pm
Forum: Help / How to use AllProWebTools
Topic: Ebay listing issue
Replies: 6
Views: 2081

Re: Ebay listing issue

I'm not sure what item it was. It was an ebay listing that we killed directly on ebay, which ended up being a violation of their policy and they suspended us from listings for one week. Nothing to do with Allpro, there is no way to get listings up until Friday when they lift the suspension. So curre...
by Andy1735
Tue May 02, 2017 12:04 pm
Forum: Help / How to use AllProWebTools
Topic: Ebay listing issue
Replies: 6
Views: 2081

Ebay listing issue

We pulled a listing off Ebay when we shouldn't have and Ebay won't let us list again until this Friday. So, relistings have not been happening like they should. What can we expect on Friday when we are allowed to list again? Wil the system post everything that should go up or is there something else...
by Andy1735
Wed Apr 26, 2017 4:29 pm
Forum: Report a Bug
Topic: contact info not saving
Replies: 3
Views: 1731

Re: contact info not saving

Contact ID 12723? when I look at it I still do not see a name. Shane let me know he is seeing the same thing too and he is working remotely today from a totally different connection.
by Andy1735
Wed Apr 26, 2017 3:46 pm
Forum: Report a Bug
Topic: contact info not saving
Replies: 3
Views: 1731

contact info not saving

We have a customer (or potential customer) in the system under email zo********il.com

However, when we try to enter his contact info (name and address) nothing gets saved. We are entering info and clicking on the check button which should be saving things.
by Andy1735
Tue Apr 25, 2017 1:50 pm
Forum: Report a Bug
Topic: order view quantity incorrect
Replies: 4
Views: 1600

Re: order view quantity incorrect

Looks good. Thanks so much!!
by Andy1735
Tue Apr 25, 2017 12:54 pm
Forum: Report a Bug
Topic: order view quantity incorrect
Replies: 4
Views: 1600

Re: order view quantity incorrect

Hey John, actually now we have a new problem. The orders view just shows one order, with the quantity equal to the total number that were ordered. For example item 1498 show order 6951 with quantity of 26. Please let me know when this is resolved, we have 30+ items to ship today but we cannot find w...
by Andy1735
Mon Apr 24, 2017 2:51 pm
Forum: Report a Bug
Topic: order view quantity incorrect
Replies: 4
Views: 1600

order view quantity incorrect

Item 4828 shows order 26041 as having a quantity of one, however if we go to the order there are two of these items in the order.
by Andy1735
Thu Apr 06, 2017 1:27 pm
Forum: Report a Bug
Topic: Yahoo email problem
Replies: 3
Views: 1793

Re: Yahoo email problem

Well, we use mailgun which charges us $10 for 30,000 emails. With APWT pricing that would $68 a month. Not really interested in going that route.

How else can we get this to work? The issue appears to be unauthenticated emails.
by Andy1735
Wed Apr 05, 2017 3:51 pm
Forum: Report a Bug
Topic: Yahoo email problem
Replies: 3
Views: 1793

Yahoo email problem

For some reason we are not getting emails regarding our contact form when the user has any sort of yahoo email address. It is seems that when we try to email a yahoo address they are rejecting it. Please log in to our mailgun account and look at the error log.
by Andy1735
Tue Feb 28, 2017 2:48 pm
Forum: Report a Bug
Topic: Shipping calculations error
Replies: 6
Views: 2480

Re: Shipping calculations error

After some experimenting I am finding some interesting results. Depending on how I have length / width / depth set in AP I am getting different results when multiple items are in the cart. All still using 1658. If I set it to 36 x 18 x 7 (L x W x D) I am getting the rates I expect to see in the fron...
by Andy1735
Mon Feb 27, 2017 10:25 pm
Forum: Report a Bug
Topic: Shipping calculations error
Replies: 6
Views: 2480

Re: Shipping calculations error

Dave, sorry about, that I was mixing up the two products. I am seeing the same thing on the front and back end now and the weights are correct.

There is still the same issue of rates being drastically high when multiple items are put in the cart.
by Andy1735
Mon Feb 27, 2017 12:20 pm
Forum: Report a Bug
Topic: Shipping calculations error
Replies: 6
Views: 2480

Re: Shipping calculations error

Also, when I look at the abandoned cart in the backend, the system generates different shipping amounts. They are still way too high but not as high as what the front end was showing.
by Andy1735
Mon Feb 27, 2017 11:57 am
Forum: Report a Bug
Topic: Shipping calculations error
Replies: 6
Views: 2480

Shipping calculations error

After I got the screenshots from you regarding our issues with the free delivery option, I noticed the calculated shipping appears to be two critical problems. Using item 1656 and a test address with zip 80521 The first issue is that a weight of 9 pounds is shown in the shopping cart. The item is 5 ...
by Andy1735
Mon Feb 13, 2017 1:33 pm
Forum: Report a Bug
Topic: Shipping error
Replies: 4
Views: 2046

Re: Shipping error

ah cool. Thanks!
by Andy1735
Mon Feb 13, 2017 11:31 am
Forum: Report a Bug
Topic: Shipping error
Replies: 4
Views: 2046

Re: Shipping error

Still does not seem to be fixed. I put the King Conan in my cart (product 6759) and I was still able to see free delivery in the shopping cart. Also, I am still seeing an unreasonable delay in going from the cart to the checkout page. Over 30 seconds. If I was attempting to make a purchase ont he si...
by Andy1735
Fri Feb 10, 2017 3:44 pm
Forum: Report a Bug
Topic: Shipping error
Replies: 4
Views: 2046

Shipping error

We have "Delivery" set up to be a free shipping option, but it should only be available when the weight is between 0 and 25 pounds, and when the order is over $99. Somehow a customer was able to get this on order 25013 with an item that weighs 47 pounds. Do I have something set up incorrec...
by Andy1735
Mon Dec 19, 2016 1:26 pm
Forum: Report a Bug
Topic: Customers in Israel having page load problems
Replies: 4
Views: 1849

Re: Customers in Israel having page load problems

Okay, I am emailing some screenshots over to [email protected] right now
by Andy1735
Fri Dec 16, 2016 11:21 am
Forum: Report a Bug
Topic: Customers in Israel having page load problems
Replies: 4
Views: 1849

Customers in Israel having page load problems

Hi,
We have a customer in Israel reporting that pages are not loading fully, and payment buttons are not showing up. He reports his friends are having the same issue, and has tried different browsers, computers, and internet connections.

Can you guys use a proxy in Israel to troubleshoot this?
by Andy1735
Thu Nov 24, 2016 2:42 pm
Forum: Report a Bug
Topic: error uploading edited products
Replies: 2
Views: 1628

Re: error uploading edited products

no problem, just sent it over
by Andy1735
Thu Nov 24, 2016 12:01 pm
Forum: Report a Bug
Topic: error uploading edited products
Replies: 2
Views: 1628

error uploading edited products

"Error #994"

I got this error a couple months ago when trying to upload new products by CSV. I just got it again while trying to upload edited products. I have done nothing unusual with the file, just using windows CSV which has always worked in the past
by Andy1735
Thu Nov 17, 2016 6:31 pm
Forum: Report a Bug
Topic: newsletter not going out to everyone
Replies: 1
Views: 1263

newsletter not going out to everyone

We sent our newsletter out today (email ID 84) and it went out REALLY slow, and then stopped sending at under half of our list. Last week we sent out 7k and right now it has stalled at 3.3k. I really need this to go out to the remaining people. Thanks!
by Andy1735
Thu Nov 17, 2016 4:03 pm
Forum: Report a Bug
Topic: ebay posting error
Replies: 7
Views: 2630

Re: ebay posting error

it posted! Thanks!
by Andy1735
Thu Nov 17, 2016 3:57 pm
Forum: Report a Bug
Topic: ebay posting error
Replies: 7
Views: 2630

Re: ebay posting error

Yeah I went through and pulled a couple out after i looked up "rsquo"

Should be good to go
by Andy1735
Thu Nov 17, 2016 2:47 pm
Forum: Report a Bug
Topic: ebay posting error
Replies: 7
Views: 2630

Re: ebay posting error

It is attempting to list this every hour and sending me the error email.
by Andy1735
Thu Nov 17, 2016 2:46 pm
Forum: Report a Bug
Topic: ebay posting error
Replies: 7
Views: 2630

Re: ebay posting error

That is in the email that I get from the system when it tried to list this. That is all the information there is. The item ID is 1952.

We get a similar error if there is a weird character in a field, but there isn't anything like that this time around.
by Andy1735
Thu Nov 17, 2016 2:43 pm
Forum: Report a Bug
Topic: no shipping options showing up
Replies: 2
Views: 1623

Re: no shipping options showing up

Ha! thanks Dave
by Andy1735
Thu Nov 17, 2016 1:11 pm
Forum: Report a Bug
Topic: no shipping options showing up
Replies: 2
Views: 1623

no shipping options showing up

I'm trying to create an order but I cannot get shipping to show up. What is going on here?

https://c1735.allprowebtools-s1.com/con ... t_id=22781
by Andy1735
Thu Nov 17, 2016 12:14 pm
Forum: Report a Bug
Topic: ebay posting error
Replies: 7
Views: 2630

ebay posting error

can't seem to solve this one: 1952 - Posting - Error : XML Error Text: "; nested exception is: org.xml.sax.SAXParseException: The entity "rsquo" was referenced, but not declared.". 1952 - Posting - Error : Header "X-EBAY-API-APP-NAME" does not exist. 1952 - Posting - Er...
by Andy1735
Thu Oct 13, 2016 2:35 pm
Forum: Report a Bug
Topic: Quantity error in order
Replies: 4
Views: 2940

Re: Quantity error in order

The deposit for one is supposed to be 370. If he ordered 9, the transaction in Paypal should say $3330, like it does in the AP backend
by Andy1735
Thu Oct 13, 2016 2:34 pm
Forum: Report a Bug
Topic: Quantity error in order
Replies: 4
Views: 2940

Re: Quantity error in order

Okay, so why did Paypal only process for $370? I can verify looking at the transaction in Paypal.
by Andy1735
Thu Oct 13, 2016 10:36 am
Forum: Report a Bug
Topic: Quantity error in order
Replies: 4
Views: 2940

Quantity error in order

see order 22922.

Customer wanted to purchase one of these, and the paypal transaction is for $370.

This customer is upset, it's his first purchase through us, and a very expensive one, and now he says he doesn't trust our site.
by Andy1735
Thu Oct 13, 2016 10:35 am
Forum: Help / How to use AllProWebTools
Topic: CC on email from campaign
Replies: 6
Views: 2357

Re: CC on email from campaign

Dave, I'm not sure how filtering will help in this scenario. I am looking to get a notification by email when an abandoned cart happens. Abandoned carts are exceedingly high for us right now and we want to initiate contact with customers and find out what is going on while the purchase is still fres...
by Andy1735
Tue Oct 11, 2016 2:51 pm
Forum: Help / How to use AllProWebTools
Topic: CC on email from campaign
Replies: 6
Views: 2357

Re: CC on email from campaign

I know how to set up filters but I'm not sure how that would help in this case.

Is that something I could set up in mailgun?
by Andy1735
Mon Oct 10, 2016 2:10 pm
Forum: Report a Bug
Topic: Error #994 when attempting to upload products
Replies: 1
Views: 1158

Error #994 when attempting to upload products

not sure what that means
by Andy1735
Fri Oct 07, 2016 2:56 pm
Forum: Help / How to use AllProWebTools
Topic: CC on email from campaign
Replies: 6
Views: 2357

CC on email from campaign

Is there some way to set up a CC or BCC address on a email sent from a campaign. We are sending out a daily email for abandoned carts, and we would like them to go to an admin email address as well.
by Andy1735
Fri Oct 07, 2016 11:45 am
Forum: Report a Bug
Topic: error with coupon / pre-order / instock
Replies: 6
Views: 3820

Re: error with coupon / pre-order / instock

Okay, this customer placed an order for a pre-order where a deposit was collected, then used (I think) the code newsopt5 although we have the email send an alias to the customer. Then they checked out with the Paypal button.
by Andy1735
Fri Oct 07, 2016 10:28 am
Forum: Report a Bug
Topic: error with coupon / pre-order / instock
Replies: 6
Views: 3820

Re: error with coupon / pre-order / instock

This is still happening. orders 22845 and 22846. 22845 shows a payment of 80, and 22846 shows -4. In paypal we see $76 (correct for using the 5% off coupon) In nether order do we actually know that the customer used a coupon, nor do we know what coupon it was for that matter. This is not a paypal er...
by Andy1735
Thu Oct 06, 2016 12:17 pm
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 5240

Re: paypal checkout errors

well i need to be able to put PHP scripts into the thank you page, and the webpage editor won't let me put that into the source code.

unsure as to why i need 2 thank you pages, when paying with CC the thank you page pops up and the cart is cleared.
by Andy1735
Thu Oct 06, 2016 9:46 am
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 5240

Re: paypal checkout errors

A paid order is getting created in the backend, the issue is that on the frontend the cart is not emptied.

https://www.secretcompassonline.com/thanks.php is the existing thank you page, where do I go to create another one?
by Andy1735
Wed Oct 05, 2016 9:49 am
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 5240

Re: paypal checkout errors

The problem though is that the site does not seem to recognize that the order happened, and the items in the order remain in the shopping cart.
by Andy1735
Wed Oct 05, 2016 9:48 am
Forum: Report a Bug
Topic: unable to checkout with $0 deposit pre-orders
Replies: 8
Views: 2559

Re: unable to checkout with $0 deposit pre-orders

cool, it worked. Thanks!
by Andy1735
Tue Oct 04, 2016 2:45 pm
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 5240

Re: paypal checkout errors

Any update to this? It looks terrible for the site to not seem to recognize that the paypal order happened.
by Andy1735
Tue Oct 04, 2016 2:44 pm
Forum: Report a Bug
Topic: unable to checkout with $0 deposit pre-orders
Replies: 8
Views: 2559

Re: unable to checkout with $0 deposit pre-orders

Okay, it "sort of" works. I was allowed to place the order, but in the backend I cannot void what I did. There is a payment in there that I cannot void, and therefore I am not allowed to void the order. 22806

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