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by Dave
Wed Aug 22, 2018 2:16 pm
Forum: Report a Bug
Topic: Buyer 11954 unable to update credit card info
Replies: 3
Views: 493

Re: Buyer 11954 unable to update credit card info

This error is because your web browser has not yet updated with the changes that were made on our end yesterday. If you hold down the shift key and press the browser refresh button a few times the error message will go away.
by Dave
Tue Aug 21, 2018 9:06 pm
Forum: Report a Bug
Topic: Buyer 11954 unable to update credit card info
Replies: 3
Views: 493

Re: Buyer 11954 unable to update credit card info

The error message, "There is one or more missing or invalid required fields." is a message generated by Authorize.net. By logging into your Authorize.net account, you can view more details as to why this charge did not go through. After logging into your Authorize.net account, click on &qu...
by Dave
Mon Aug 20, 2018 5:42 pm
Forum: Help / How to use AllProWebTools
Topic: How to remove the menubar
Replies: 1
Views: 293

Re: How to remove the menubar

There are actually 2 ways to do this. 1. The preferred method is to turn off the theme for any webpages that you are using as landing pages. This will automatically remove the header, footer, and menubar (navbar). 2. You can choose "Settings" -> "Administrator" from the main menu...
by Dave
Mon Aug 20, 2018 5:36 pm
Forum: Help / How to use AllProWebTools
Topic: Make the website fill the entire width of the browser
Replies: 1
Views: 281

Re: Make the website fill the entire width of the browser

What you are looking for is a Bootstrap Class called "container-fluid". You simply need to change all class references from "container" to "container-fluid". The following video will explain this in more detail:

by Dave
Mon Aug 20, 2018 5:34 pm
Forum: Help / How to use AllProWebTools
Topic: Turning off theme
Replies: 1
Views: 236

Re: Turning off theme

AllProWebTools provides theme functionality so that you can create website content for different pages that will all have a similar look and feel. They will all share the same fonts, colors, header, and footer. They will also all have a menubar across the top so that website visitors can easily navi...
by Dave
Sat Aug 18, 2018 5:23 pm
Forum: Report a Bug
Topic: emails bouncing back undelivered
Replies: 3
Views: 470

Re: emails bouncing back undelivered

This issue has now been addressed.
by Dave
Wed Aug 15, 2018 3:18 pm
Forum: Report a Bug
Topic: emails bouncing back undelivered
Replies: 3
Views: 470

Re: emails bouncing back undelivered

The issue that you have reported has been identified by our Support Team and is apparently only affecting yahoo.com and aol.com email addresses. This is because both of these email companies are controlled by Oath Inc https://en.wikipedia.org/wiki/Oath_Inc. We have contacted Oath Inc and will update...
by Dave
Fri Aug 10, 2018 12:59 pm
Forum: Help / How to use AllProWebTools
Topic: order shipped email confirmation
Replies: 3
Views: 782

Re: order shipped email confirmation

You can be assured that the system automatically sends out the shipping emails every time. I do understand that it would be handy to see when they open it, so we will try to work that in to a future release.

Thanks for the suggestion!
by Dave
Fri Aug 10, 2018 10:19 am
Forum: Help / How to use AllProWebTools
Topic: order shipped email confirmation
Replies: 3
Views: 782

Re: order shipped email confirmation

I have researched each of the examples that you provided and here are the results: buyer 30864 order 38190 - shipped email sent at: 2018-08-06 08:55:17 and customer did not open it buyer 30863 order 38189 - shipped email sent at: 2018-08-06 08:41:01 and customer opened it at: 2018-08-09 16:53:43 buy...
by Dave
Sat Aug 04, 2018 6:14 pm
Forum: Help / How to use AllProWebTools
Topic: How To Load Custom Landing Pages From Mobirise
Replies: 1
Views: 351

Re: How To Load Custom Landing Pages From Mobirise

Here are step by step instructions to upload your custom landing pages. Please note that you will need to request and FTP login and password by contacting our Support Team. You will also need to authorize FTP access by following the instructions in this video: VjA4gZLYM2w step 1: Create your project...
by Dave
Sat Aug 04, 2018 6:11 pm
Forum: Help / How to use AllProWebTools
Topic: blog comment notifications?
Replies: 5
Views: 1210

Re: blog comment notifications?

Please contact our Support Team via screenshare so that we may assist you further with this. Here is a video that shows you how to start a screenshare:

by Dave
Sat Aug 04, 2018 11:55 am
Forum: Help / How to use AllProWebTools
Topic: FTP Access Setup
Replies: 9
Views: 38866

Re: FTP Access Setup

As of version 4.3 - you can now delete themes with the red button that shows up next to each theme.
by Dave
Fri Aug 03, 2018 1:24 pm
Forum: Report a Bug
Topic: Workflow timeline
Replies: 1
Views: 399

Re: Workflow timeline

Please provide the contact ID# so that we can look into this for you.
by Dave
Mon Jul 30, 2018 4:50 pm
Forum: Help / How to use AllProWebTools
Topic: Redirecting?
Replies: 6
Views: 1140

Re: Redirecting?

No, I am not aware of any limitations based on product type. You can see an example of variations on our demo website for a non-physical item here: https://demo.allprowebtools.com/Seed-Club/ This is a subscription membership product that the customer can choose to be billed weekly, monthly, or annua...
by Dave
Sat Jul 28, 2018 5:45 pm
Forum: Report a Bug
Topic: Notifications icon
Replies: 3
Views: 727

Re: Notifications icon

Yes, you can check for abandoned carts from the Workflow TImeline in the main dashboard. There are a row of filters in the green bar at the top of the Workflow Timeline. You can click the icon that looks like a shopping cart to filter the timeline to show only "Abandoned Carts". I have cli...
by Dave
Fri Jul 27, 2018 2:27 pm
Forum: Report a Bug
Topic: Notifications icon
Replies: 3
Views: 727

Re: Notifications icon

We have not heard any other reports of this occurring. Have you experienced this before? If you logout and log back in, the system will check for any new updates - so that is the most accurate way to see if anything is currently pending. Let us know if this continues and we will be happy to look int...
by Dave
Fri Jul 27, 2018 9:47 am
Forum: Help / How to use AllProWebTools
Topic: Redirecting?
Replies: 6
Views: 1140

Re: Redirecting?

It looks like you have setup a number of products with variations that were not quite configured properly. The first step would be to create a new product without any variations and then set it to public to see if that will show up. Next, you will want to carefully review the following video that ex...
by Dave
Thu Jul 26, 2018 10:17 am
Forum: Report a Bug
Topic: Order for $0.00
Replies: 1
Views: 245

Re: Order for $0.00

It appears that the 2 orders are from 2 different people with the same last name, I do not believe they are related. Order #37957 looks to be an incomplete order. No payment was made and no address information has been entered. You can void the order and contact the customer and ask if they would li...
by Dave
Tue Jul 24, 2018 7:12 pm
Forum: Report a Bug
Topic: Lead box entry but no email received
Replies: 1
Views: 469

Re: Lead box entry but no email received

Thanks for reporting this. We belive this issue has been resolved. If you continue to experience this issue, it would be best to work directly with a member fo our support team via screenshare. Here is a video that will show you how to being a Support Screenshare:

by Dave
Fri Jul 20, 2018 10:30 am
Forum: Suggestions / Feature Requests
Topic: Add upvoting for users
Replies: 1
Views: 601

Re: Add upvoting for users

You can upvote a feature by simply commenting on it - we will be notified as to which threads are most popular.
by Dave
Wed Jul 11, 2018 2:19 pm
Forum: Help / How to use AllProWebTools
Topic: Add A Sign up box to the blog sidebar
Replies: 2
Views: 477

Re: Add A Sign up box to the blog sidebar

The sidebars in the template do not use the widget code (we are planning this for a future release). The code to use is:

Code: Select all

<? newsletter_signup(2); ?>


The number inside the parenthesis indicates which leadbox to use.
by Dave
Fri Jun 29, 2018 10:23 am
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 8
Views: 1051

Re: Welcome coupon stacking

Thank you for providing the additional examples. We have tracked this down to an issue with the Coupon Aliases. This is why the problem cannot be replicated by using the root coupon code, it only occurs with aliases. We are currently investigating a solution for this and will keep you updated in thi...
by Dave
Thu Jun 28, 2018 8:34 am
Forum: Suggestions / Feature Requests
Topic: Allow STRIPE for recurring payments and memberships
Replies: 3
Views: 543

Re: Allow STRIPE for recurring payments and memberships

Thanks, we will consider this for an upcoming version release!
by Dave
Thu Jun 28, 2018 8:34 am
Forum: Help / How to use AllProWebTools
Topic: STRIPE as a recurring payment processor
Replies: 1
Views: 353

Re: STRIPE as a recurring payment processor

We would be happy to explore this option with you. If you are setting up your AllProWebTools account to use STRIPE - that will be using the API. I would assume that will automatically create a record with STRIPE with all of the customer information. If you create a few charges this way, you can then...
by Dave
Tue Jun 26, 2018 3:44 pm
Forum: Policies / Best Practices
Topic: Subdomain Setup
Replies: 0
Views: 869

Subdomain Setup

It is recommended only to use the temporary domains: greatmockup.com and myallprowebtools.com when first setting up your account. We highly recommend that you create a subdomain on your own website domain for hosting your AllProWebTools CRM. So instead of using: mycompany.greatmockup.com we recommen...
by Dave
Tue Jun 26, 2018 11:08 am
Forum: Policies / Best Practices
Topic: New Account Setup
Replies: 0
Views: 468

New Account Setup

For AllPro Providers and AllPro Experts: Here is a video that demonstrates the following steps: 2jUT8_Yg-NU 1. Create a CRM record for the client or go to their existing CRM record. 2. Click the "Deploy button" in the "Provider Control Panel" on the right. a. Choose which service...
by Dave
Fri Jun 22, 2018 12:59 pm
Forum: Help / How to use AllProWebTools
Topic: Agree to terms before purchase product
Replies: 2
Views: 577

Re: Agree to terms before purchase product

You can turn on this feature by choosing "settings" -> "website" from the main menu. On the right side of the screen you will see "Set Terms and Conditions" - click this link to require Terms and Conditions and also to define the verbiage. This will add a required check...
by Dave
Fri Jun 22, 2018 11:49 am
Forum: Help / How to use AllProWebTools
Topic: Client can't see the "login as buyer"
Replies: 2
Views: 785

Re: Client can't see the "login as buyer"

It is possible that the user that you have setup does not have the correct permissions to see the "login as buyer" button. The user will need to be set to either "owner" or "administrator". You can set this by going to "settings" -> "Users" and then ...
by Dave
Tue Jun 19, 2018 12:39 pm
Forum: Help / How to use AllProWebTools
Topic: blog comment notifications?
Replies: 5
Views: 1210

Re: blog comment notifications?

Yes, you already have a line that says: <meta property="fb:admins" content="100001267235836" />

Just add your new line right under it - it is ok to have multiple lines.
by Dave
Mon Jun 18, 2018 9:23 am
Forum: Help / How to use AllProWebTools
Topic: GDPR compliance
Replies: 6
Views: 1599

Re: GDPR compliance

The following 2 quotes do not apply to AllProWebTools in any way: If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we w...
by Dave
Mon Jun 18, 2018 9:03 am
Forum: Help / How to use AllProWebTools
Topic: Themes
Replies: 3
Views: 1769

Re: Themes

We recommend that you contact the company that you purchased the theme from to assist you with this issue.

You can also choose from a number of free themes here: http://allprowebtoolsthemes.com/
by Dave
Wed Jun 13, 2018 1:36 pm
Forum: Help / How to use AllProWebTools
Topic: reoccurring order discount?
Replies: 3
Views: 671

Re: reoccurring order discount?

I am not aware of anything that would have turned this feature on automatically. You can check the setting over the next few weeks and if you see it change reply back to this thread so we can investigate further.
by Dave
Mon Jun 11, 2018 4:19 pm
Forum: Help / How to use AllProWebTools
Topic: reoccurring order discount?
Replies: 3
Views: 671

Re: reoccurring order discount?

You can change this setting by clicking on "Settings" -> "Store". On this page you can click the tab called "Recurring Product Options". This will change how any future autoships are discounted. For the current autoships orders that are in place: From your main dashboar...
by Dave
Mon Jun 11, 2018 1:15 pm
Forum: Report a Bug
Topic: shopping cart payment error
Replies: 1
Views: 710

Re: shopping cart payment error

In an effort to reproduce the issue that you have described, I logged into your website as buyer# 30015 and added the same product to my cart and then proceeded to checkout. Here is the screen that I filled out: noni1b.png Next I pressed the "Place Order" button and then got this screen: n...
by Dave
Mon Jun 11, 2018 12:29 pm
Forum: Help / How to use AllProWebTools
Topic: blog comment notifications?
Replies: 5
Views: 1210

Re: blog comment notifications?

By placing your Facebook Admin ID in the Head of your website, you will recieve notifications everytime a comment is made on your website using the Facebook Comment feature. This is described in more detail here: https://developers.facebook.com/docs/plugins/comments/#moderation-setup-instructions To...
by Dave
Thu Jun 07, 2018 8:40 am
Forum: Help / How to use AllProWebTools
Topic: Adding a Comment Field to a Product
Replies: 1
Views: 599

Re: Adding a Comment Field to a Product

There are a 2 options that may address your needs: 1. There is a place to add comments to an order. This is usually meant for "Gift Messages" but it can be re-worded for your needs. Here is a picture of what it looks like: gift-message.png 2. You may also consider adding a variation to you...
by Dave
Tue Jun 05, 2018 10:25 am
Forum: Suggestions / Feature Requests
Topic: Tracking who downloaded files, and starting/stopping campaigns based on that
Replies: 2
Views: 660

Re: Tracking who downloaded files, and starting/stopping campaigns based on that

Thanks - this is a great idea and we will consider adding it to a future version!
by Dave
Thu May 31, 2018 1:02 pm
Forum: Report a Bug
Topic: Invoice shows double shipping
Replies: 1
Views: 564

Re: Invoice shows double shipping

This has been corrected for you.
by Dave
Mon May 28, 2018 2:24 pm
Forum: Suggestions / Feature Requests
Topic: Double Optin
Replies: 1
Views: 734

Re: Double Optin

I am not aware of any specific requirements by the EU GDPR stating that double opt-in is a requirement. According to this article by Hubspot , here is what they have to say: "The GDPR is silent on whether this form of consent is required, and unless guidance to the contrary is issued by the EU ...
by Dave
Wed May 23, 2018 6:21 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1565

Re: Error #994

An update has just been applied that we hope will address the odd issue caused by the Microsoft Edge browser version 42. Please let us know if you continue to see an issue with this.
by Dave
Wed May 23, 2018 5:46 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1565

Re: Error #994

Thanks to your posting of specific order numbers where this issue occurred, we have discovered that this issue is only affecting customers who are using MIcrosoft Edge 42.

We are currently looking for a resolution to this issue based on this new finding...
by Dave
Wed May 23, 2018 5:14 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1565

Re: Error #994

Order #36272 has been voided and replaced with order #36297.
by Dave
Tue May 22, 2018 5:55 pm
Forum: Help / How to use AllProWebTools
Topic: Secondary Menu bar 'flyouts'
Replies: 1
Views: 829

Re: Secondary Menu bar 'flyouts'

You should be able to address this issue by NOT using the automatic "store" menu item that contains ALL the categories. You can instead, manually define the menubar and it's first-level submenu. Each submenu, can then link directly to that specific category. All of this would be done from ...
by Dave
Tue May 22, 2018 2:29 pm
Forum: Help / How to use AllProWebTools
Topic: primary processor
Replies: 1
Views: 513

Re: primary processor

We would recommend using our Screenshare Support to help you with this issue. You will be able to share your screen with our Support Team and they can quickly help you to address this issue. Here is a video that will show you how to start your Screenshare Support:

by Dave
Tue May 22, 2018 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: a 'look inside' feature
Replies: 1
Views: 472

Re: a 'look inside' feature

Yes, this would simply be a second product image uploaded that shows the inside of the book.
by Dave
Tue May 22, 2018 12:35 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1565

Re: Error #994

This order has been updated as requested.
by Dave
Tue May 22, 2018 12:06 pm
Forum: Help / How to use AllProWebTools
Topic: Shortcode to display specific products
Replies: 1
Views: 509

Re: Shortcode to display specific products

There are many details to be discussed regarding this, I recommend that you start a Support Screenshare to address this issue further. Here is a video that will show you how to start a Support Screenshare:

by Dave
Tue May 22, 2018 12:02 pm
Forum: Help / How to use AllProWebTools
Topic: GDPR compliance
Replies: 6
Views: 1599

Re: GDPR compliance

The GDPR law covers a wide number of business processes and procedures that are best evaluated by legal counsel with knowledge specific to YOUR business. It will be very difficult to find any person or website that can provide a "one size fits all" answer to how your business can be assure...
by Dave
Mon May 21, 2018 12:42 pm
Forum: Help / How to use AllProWebTools
Topic: Donate Button
Replies: 1
Views: 410

Re: Donate Button

There are a few options to accomplish this: 1. You could use a standard paypal donate button and embed it with plain HTML. 2. Another idea would be to create a product called "Donation" with a default price of $1.00. Then the website visitor could adjust the quantity to adjust the price. S...
by Dave
Sun May 20, 2018 6:06 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1565

Re: Error #994

Both of these invoices have been updated as you requested. We have traced the website visits for the most recent invoice and are currently unable to find any buttons or links that would cause this issue. Your detailed questions from the client were helpful. Please continue to provide us with details...

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