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by Dave
Mon May 21, 2018 12:42 pm
Forum: Help / How to use AllProWebTools
Topic: Donate Button
Replies: 1
Views: 321

Re: Donate Button

There are a few options to accomplish this: 1. You could use a standard paypal donate button and embed it with plain HTML. 2. Another idea would be to create a product called "Donation" with a default price of $1.00. Then the website visitor could adjust the quantity to adjust the price. S...
by Dave
Sun May 20, 2018 6:06 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1185

Re: Error #994

Both of these invoices have been updated as you requested. We have traced the website visits for the most recent invoice and are currently unable to find any buttons or links that would cause this issue. Your detailed questions from the client were helpful. Please continue to provide us with details...
by Dave
Sat May 19, 2018 2:06 pm
Forum: Help / How to use AllProWebTools
Topic: event sign up
Replies: 1
Views: 504

Re: event sign up

Step 1 will be to connect your AllProWebTools account to a payment method such as Stripe, Square, or Paypal - you can find more information about the payment forms available here: https://www.allprowebtools.com/How-to-Accept-Credit-Card-Payments-through-Your-AllProWebTools/. You can learn how to int...
by Dave
Fri May 18, 2018 12:07 pm
Forum: Help / How to use AllProWebTools
Topic: Shipping and Tax Questions
Replies: 3
Views: 857

Re: Shipping and Tax Questions

For the situation that you describe, we recommend including the shipping price in the sales price of the item. Then you can advertise "Free Shipping" on your website. Offering free shipping has been shown to increase sales on your website. Here are 2 articles that explain this marketing st...
by Dave
Sat Apr 28, 2018 2:37 pm
Forum: Suggestions / Feature Requests
Topic: Category Report Request
Replies: 1
Views: 725

Re: Category Report Request

Thanks for the suggestion! This feature has been added and you will now find it as a new button next to the filter called "Group By Category".

Enjoy!

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by Dave
Mon Apr 23, 2018 11:26 am
Forum: Report a Bug
Topic: p tags being inserted
Replies: 4
Views: 1035

Re: p tags being inserted

Yes, we are currently working with TinyMCE on this issue and hope to have it resolved soon.
by Dave
Thu Apr 19, 2018 11:24 pm
Forum: Report a Bug
Topic: You have a new client
Replies: 1
Views: 631

Re: You have a new client

The referral was sent properly, unfortunately the account being referred had not updated any of their company information so you do not have the correct company name, phone number, email address, etc. It looks like this account was sent to you by Certified Expert: Blue Zenith. Perhaps you can contac...
by Dave
Thu Apr 12, 2018 3:24 pm
Forum: Report a Bug
Topic: p tags being inserted
Replies: 4
Views: 1035

Re: p tags being inserted

We appreciate your bringing this to our attention. The software that provides the ability to edit your description is not written by the AllProWebTools Team and is actually provided by tinymce.com. The issue that you are referring to is likely caused by the current version of tinymce. We have search...
by Dave
Mon Mar 26, 2018 12:44 pm
Forum: Help / How to use AllProWebTools
Topic: Scheduling upcoming email newsletters
Replies: 4
Views: 919

Re: Scheduling upcoming email newsletters

Yes, there is a "more" button in the top right corner of the box where you are seeing only 3 emails. It looks like a square with an arrow pointing up and to the right.
by Dave
Fri Mar 23, 2018 1:18 pm
Forum: Help / How to use AllProWebTools
Topic: Dictonairy Terms Problem
Replies: 1
Views: 705

Re: Dictonairy Terms Problem

The term "Pressure Washing" is already part of the term "Pressure Washing Fort Collins", you cannot create a dictionary term that is part of another already existing term. This would be counterproductive for SEO purposes. It is best to have the most specific term, rather than a b...
by Dave
Fri Mar 23, 2018 12:52 pm
Forum: Report a Bug
Topic: Print Invoices loads error page
Replies: 1
Views: 623

Re: Print Invoices loads error page

Thank you for reporting this. The issue has now been addressed.
by Dave
Thu Mar 22, 2018 1:24 pm
Forum: Report a Bug
Topic: ' showing as ’
Replies: 5
Views: 1200

Re: ' showing as ’

This invoice has been corrected.
by Dave
Thu Mar 22, 2018 12:12 pm
Forum: Help / How to use AllProWebTools
Topic: event registration plug in?
Replies: 1
Views: 573

Re: event registration plug in?

I am not sure how your registration process can be built in a streamlined fassion inside of AllProWebTools. if you have found a solution with another provider, they will likely provide you with some HTML code that can be inserted on your website to put their form inside your website - but this is a ...
by Dave
Thu Mar 22, 2018 11:34 am
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 1922

Re: ebay listing error

I agree that is very strange and I do not know why the Mac would be hiding the character from your view...
by Dave
Wed Mar 21, 2018 2:35 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 1922

Re: ebay listing error

In looking at the description for both of the products that you have referred to, I can clearly see an invalid character in the last sentence for both products. It appears on the screen as a square (  ) within the text. A square (  ) is not a valid English character that can be found on your keybo...
by Dave
Wed Mar 21, 2018 1:16 pm
Forum: Report a Bug
Topic: Cities aren't automatically generating anymore
Replies: 6
Views: 2127

Re: Cities aren't automatically generating anymore

UPDATE:

Our support team has recently discovered an intermittent issue that was causing the zip code system to occasionally miss updating the city and state. This has now been corrected.
by Dave
Tue Mar 20, 2018 1:14 pm
Forum: Help / How to use AllProWebTools
Topic: A Product with extra text fields
Replies: 3
Views: 996

Re: A Product with extra text fields

Yes, that is a great idea. You can define any thank you page that you like and embed any web form that you like.
by Dave
Tue Mar 20, 2018 11:33 am
Forum: Help / How to use AllProWebTools
Topic: A Product with extra text fields
Replies: 3
Views: 996

Re: A Product with extra text fields

I am not aware of a way to specifically request additional information per product. We do offer 2 ways for the customer to add special instructions to an order. The first is called the "Gift Message", this can be styled to change the text to something more appropriate for your use. Whateve...
by Dave
Mon Mar 19, 2018 4:15 pm
Forum: Help / How to use AllProWebTools
Topic: staff having a problem using search button or accessing support
Replies: 1
Views: 604

Re: staff having a problem using search button or accessing support

We spoke with Dylan and found that he is using a MacBook that is over 5 years old and the MacOS is several versions old. This is preventing his web browsers from updating to the latest version. His Firefox was on version 48 and the most recent version available is currently 58. Keeping your web brow...
by Dave
Mon Mar 19, 2018 1:19 pm
Forum: Help / How to use AllProWebTools
Topic: app
Replies: 1
Views: 649

Re: app

You can login to your AllProWebTools account with the same login and password that you use on a desktop. Just click on the link in the welcome email from AllProWebTools and login - no app needed! If you want to create a shortcut on your home screen, there is usually and option to do that from your w...
by Dave
Mon Mar 19, 2018 1:17 pm
Forum: Report a Bug
Topic: ' showing as ’
Replies: 5
Views: 1200

Re: ' showing as ’

The gift message has been corrected for this order.
by Dave
Mon Mar 19, 2018 9:12 am
Forum: Report a Bug
Topic: Images not viewable to insert
Replies: 1
Views: 746

Re: Images not viewable to insert

Thanks for alerting us to this issue. I have logged into the account that you are referring to and I have successfully added an image to one of the existing emails. I was able to do this with both Chrome web browser and Firefox web browser. We recommend using the very latest version of your web brow...
by Dave
Sat Mar 03, 2018 4:32 pm
Forum: Help / How to use AllProWebTools
Topic: Coupon code confusion
Replies: 4
Views: 997

Re: Coupon code confusion

There is another option to either upload or download a list of aliased coupon codes. This would allow you to provide the 3rd party with a list of generated single-use codes that they can upload into their system. You can generate as many codes as you like in advance and download them as a CSV. Choos...
by Dave
Sat Mar 03, 2018 4:28 pm
Forum: Help / How to use AllProWebTools
Topic: Not getting emails for forum responses
Replies: 5
Views: 1317

Re: Not getting emails for forum responses

yes, you will see emails from the forum from that address.
by Dave
Thu Mar 01, 2018 12:26 pm
Forum: Report a Bug
Topic: I cannot access any of my backend links
Replies: 2
Views: 896

Re: I cannot access any of my backend links

Please start a Support screenshare so that we may assist you with this. Here is a video with instructions:

by Dave
Wed Feb 28, 2018 4:30 pm
Forum: Help / How to use AllProWebTools
Topic: Coupon code confusion
Replies: 4
Views: 997

Re: Coupon code confusion

From your description - everything is working correctly. What you need to use are called coupon aliases. You can set a coupon alias to reference the original coupon code. An infinite number of “Aliases” (or copies) can be made from a single coupon. As long as the original coupon code is never used. ...
by Dave
Wed Feb 28, 2018 11:21 am
Forum: Help / How to use AllProWebTools
Topic: Not getting emails for forum responses
Replies: 5
Views: 1317

Re: Not getting emails for forum responses

Your account has been updated with the new email address as requested.
by Dave
Mon Feb 26, 2018 10:55 pm
Forum: Report a Bug
Topic: Cities aren't automatically generating anymore
Replies: 6
Views: 2127

Re: Cities aren't automatically generating anymore

Your AllProWebTools account has just been upgraded to our latest version. Please also be sure to update your web browser and your Mac OS. There have recently been some updates on the Internet that have caused similar issues. If the problem persists, please use our Screen Share Support so that our Su...
by Dave
Sat Feb 24, 2018 4:22 pm
Forum: Report a Bug
Topic: Cities aren't automatically generating anymore
Replies: 6
Views: 2127

Re: Cities aren't automatically generating anymore

Thanks for the update! We are here to help if you experience this again.
by Dave
Fri Feb 23, 2018 10:59 pm
Forum: Report a Bug
Topic: Item not posting to ebay - picture error
Replies: 6
Views: 1630

Re: Item not posting to ebay - picture error

Ebay is responding to your submissions with the following error: "Error: ExternalPictureURL server not available The server specified by ExternalPictureURL is not responding" It appears that they have discontinued the specific Application Programming Interface that you are using and are re...
by Dave
Fri Feb 23, 2018 5:04 pm
Forum: Report a Bug
Topic: Item not posting to ebay - picture error
Replies: 6
Views: 1630

Re: Item not posting to ebay - picture error

2 troubleshooting ideas: 1. Try to do a test post using ebay's website to manually upload the exact same image file. 2. Last time this happened, you noted that it went through on the next hourly push. Let's see if it goes through automatically on the next hour. The observations that are collected fr...
by Dave
Thu Feb 22, 2018 3:21 pm
Forum: Report a Bug
Topic: Difficulty doing training when both logged in
Replies: 3
Views: 1357

Re: Difficulty doing training when both logged in

The 2 accounts have been upgraded.
by Dave
Thu Feb 22, 2018 2:33 pm
Forum: Report a Bug
Topic: Difficulty doing training when both logged in
Replies: 3
Views: 1357

Re: Difficulty doing training when both logged in

Great question! Your Expert account is using the latest version of AllProWebTools (version 4.63) and you are likely using the very latest version of your web browser. There have been many recent updates to web browsers that have affected the ability to use the older version of AllProWebTools (versio...
by Dave
Wed Feb 21, 2018 4:37 pm
Forum: Report a Bug
Topic: Cities aren't automatically generating anymore
Replies: 6
Views: 2127

Re: Cities aren't automatically generating anymore

Thanks for reporting this. I have tried several times to replicate the issue that you are referring to. Can you provide some more detail? 1. Does this happen every time or just sometime? 2. What browser are you using and are you using an Apple computer or a PC? 3. What version is the browser that yo...
by Dave
Wed Feb 21, 2018 2:37 pm
Forum: Help / How to use AllProWebTools
Topic: Dictionary SEO & Case Sensitivity
Replies: 1
Views: 729

Re: Dictionary SEO & Case Sensitivity

Thanks for all of the great questions! The Dictionary System is a powerful SEO WebTool in AllProWebTools. Here is a link to a page that offers great detail on the Dictionary system in AllProWebTools: https://www.allprowebtools.com/New-from-AllProWebTools-How-to-Use-the-New-Dictionary-Tool/ I think y...
by Dave
Tue Feb 20, 2018 12:10 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.0 (Current: 4/1/2019)
Replies: 0
Views: 1383

AllProWebTools Version 5.0 (Current: 4/1/2019)

Base Package ⋅  New DragDropr ⋅ UI Improvements ⋅  New Landing Page Templates ⋅ Leadboxes and Contact Forms - improved SPAM protection ⋅  New Choose www or non-www for your default domain ⋅  New system email templates editor ⋅ Ch...
by Dave
Thu Feb 15, 2018 7:21 pm
Forum: Help / How to use AllProWebTools
Topic: Remove from Email List
Replies: 1
Views: 999

Re: Remove from Email List

When looking at the CRM record for the individual that you would like to remove, click the email address and you will see an option appear below.

opt-out.png
opt-out.png (22.59 KiB) Viewed 996 times
by Dave
Thu Feb 15, 2018 4:32 pm
Forum: Report a Bug
Topic: Help with file upload
Replies: 1
Views: 859

Re: Help with file upload

It does sounds like something strange in the CSV. We can help you via screenshare, here is how you start a screenshare:

by Dave
Wed Feb 14, 2018 2:24 pm
Forum: Report a Bug
Topic: No email address on file
Replies: 2
Views: 1098

Re: No email address on file

I am unable to look into this any further without knowing which account you are working on. I would suggest that you try to send a test email from the account, if it goes through - then everything is fine. You are only required to verify email addresses that are not the same as the domain that you a...
by Dave
Tue Feb 13, 2018 4:13 pm
Forum: Help / How to use AllProWebTools
Topic: Report of who marked Spam
Replies: 3
Views: 1291

Re: Report of who marked Spam

I have already provided you the ids for the first 2, so the 3rd is: 16573. 4th = 11347. 5th = 1043. I have also updated your Workflow Timeline with this information.
by Dave
Mon Feb 12, 2018 4:33 pm
Forum: Report a Bug
Topic: Item not posting to ebay - picture error
Replies: 6
Views: 1630

Re: Item not posting to ebay - picture error

The error message that you have provided is coming directly from ebay. There is something about the photo that ebay does not like. It may be too small, too large, a filename with non-alphanumeric characters like (*&^%$#@), it may be of an unsupported filetype, or it may be a file that has gotten...
by Dave
Sat Feb 10, 2018 2:22 pm
Forum: Help / How to use AllProWebTools
Topic: Error Message Positioning
Replies: 1
Views: 962

Re: Error Message Positioning

Without seeing the specific page that you are referring to, it is difficult to understand your issue fully. With the information that I have, I might suggest that you use inspect element to identify the Div class and use CSS to re-position the error message element to a different location on the page.
by Dave
Sat Feb 10, 2018 2:13 pm
Forum: Help / How to use AllProWebTools
Topic: Required Fields
Replies: 1
Views: 1073

Re: Required Fields

I do not believe there is a way to add an asterisk as you suggest. If ALL fields are required, would it be simpler to just state that "All Fields are Required" at the top of the form?
by Dave
Sat Feb 10, 2018 2:11 pm
Forum: Suggestions / Feature Requests
Topic: Required Fields
Replies: 1
Views: 904

Re: Required Fields

Thanks for the suggestion! We will certainly consider this for a future release. In the interim, the system will still work if you instruct your website visitors to submit the word "none" for any fields that you consider "optional".
by Dave
Fri Feb 09, 2018 12:08 pm
Forum: Report a Bug
Topic: Client in NH trying to pay an invoice
Replies: 1
Views: 953

Re: Client in NH trying to pay an invoice

This is likely a problem with the CSS file that was created by your web developer to give your website the custom look that it has. It may be something that only happens on specific web browsers as I have just tested it in Chrome and the State Dropdown list is showing all the states properly. It app...
by Dave
Tue Feb 06, 2018 11:58 am
Forum: Help / How to use AllProWebTools
Topic: Report of who marked Spam
Replies: 3
Views: 1291

Re: Report of who marked Spam

Normally you will see the spam report in the email as you have indicated. However, since you have just recently changed your SMTP provider connected to your AllProWebTools account, it is likely that the SPAM report was made on an email that was sent BEFORE you switched providers. Therefore, a direct...
by Dave
Tue Feb 06, 2018 11:44 am
Forum: Help / How to use AllProWebTools
Topic: Center sign up box in APWT
Replies: 12
Views: 2719

Re: Center sign up box in APWT

It looks like you have a custom CSS file for this account that is over 900 lines in length. There is something in the custom CSS file that is conflicting with centering the leadbox. We have confirmed that the sign up box can be centered with one of our prebuilt themes located here: http://allprowebt...
by Dave
Sat Feb 03, 2018 7:59 pm
Forum: Report a Bug
Topic: invoice gift message blank
Replies: 3
Views: 1605

Re: invoice gift message blank

This issue has now been addressed. Please try it again and let us know how it works for you. There is no need to press a "save" button, just check the box and enter your message and process the order as usual.
by Dave
Fri Feb 02, 2018 12:23 pm
Forum: Help / How to use AllProWebTools
Topic: Uploading aliases
Replies: 3
Views: 1346

Re: Uploading aliases

Yes, you are correct about single use aliases.
by Dave
Tue Jan 30, 2018 3:55 pm
Forum: Report a Bug
Topic: invoice gift message blank
Replies: 3
Views: 1605

Re: invoice gift message blank

Thanks for reporting this issue - we are currently working on a solution. We will update you on this forum when we have more information.

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