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by Paige
Fri Oct 30, 2015 9:35 am
Forum: Help / How to use AllProWebTools
Topic: Order of shipping options in cart
Replies: 2
Views: 2948

Re: Order of shipping options in cart

Not at this time, what is your preferred order?
by Paige
Fri Oct 30, 2015 9:34 am
Forum: Help / How to use AllProWebTools
Topic: Forgotten Password page template
Replies: 2
Views: 2262

Re: Forgotten Password page template

You're right we didn't have this in the list of "editable" templates. I have just added it for you, it is at the very bottom of the Theme Editor.
by Paige
Thu Oct 29, 2015 9:25 am
Forum: Help / How to use AllProWebTools
Topic: Scalable Images
Replies: 6
Views: 4352

Re: Scalable Images

One trick I do when I'm doing a rush job is to use this CSS:

Code: Select all

img { 
    height: auto; 
    max-width: 100%;
}

This will apply to ALL images on the site and it less time consuming then apply the class to every single image tag.
by Paige
Wed Oct 28, 2015 3:20 pm
Forum: Help / How to use AllProWebTools
Topic: RE: Menu Bar and the "Show" vs "Hide" feature and SEO
Replies: 1
Views: 1810

Re: RE: Menu Bar and the "Show" vs "Hide" feature and SEO

If you "hide" a page so it's not on the menubar it is still indexed by Google. I would recommend that you either have a link to it somewhere on your site (even in the content) AND submit your sitemap to Google.
by Paige
Wed Oct 28, 2015 2:34 pm
Forum: Help / How to use AllProWebTools
Topic: Graph Image SEO field
Replies: 1
Views: 1983

Re: Graph Image SEO field

If you want to specify the photo that is displayed when someone shares your website on social media this is where you would put it, if you don't set this if defaults to your logo. It is recommended that you use images that are at least 1200 x 630 pixels for the best display on high resolution device...
by Paige
Wed Oct 28, 2015 12:34 pm
Forum: Suggestions / Feature Requests
Topic: Tasks - delete all
Replies: 5
Views: 5642

Re: Tasks - delete all

This would be an interesting feature! If anyone else would like this feature please chime in by commenting below.
by Paige
Wed Oct 28, 2015 12:33 pm
Forum: Suggestions / Feature Requests
Topic: reply to forum posts
Replies: 1
Views: 2483

Re: reply to forum posts

The forum has a login timeout of an hour, so if you wait an hour to reply it will have you log back in for security reasons.
by Paige
Tue Oct 27, 2015 10:43 pm
Forum: Suggestions / Feature Requests
Topic: Net terms payments and A/R report suggestion
Replies: 1
Views: 2193

Re: Net terms payments and A/R report suggestion

There are two reports that segments Net payments:

  1. Reports > Accounting > A/R Aging Summary
  2. Reports > Accounting > Sales Report

Let me know if these help!
by Paige
Tue Oct 27, 2015 10:40 pm
Forum: Suggestions / Feature Requests
Topic: Hiding items from the timeline
Replies: 2
Views: 1987

Re: Hiding items from the timeline

Currently there is not a way to hide contact notes if the user has access to Contacts > View All. We are working on a way in the future to remove notes within a certain time period. As for order it's the same as notes, as long as the user has access to Store > View Orders they will be able to see th...
by Paige
Tue Oct 27, 2015 10:35 pm
Forum: Suggestions / Feature Requests
Topic: deleting galleries
Replies: 3
Views: 2374

Re: deleting galleries

Agreed, the gallery feature is missing some pretty obvious features. We will work these into version 4.2 :D
by Paige
Tue Oct 27, 2015 10:31 pm
Forum: Suggestions / Feature Requests
Topic: Tasks - delete all
Replies: 5
Views: 5642

Re: Tasks - delete all

All of your own tasks? Or all tasks in entire company?
by Paige
Tue Oct 27, 2015 10:31 pm
Forum: Suggestions / Feature Requests
Topic: Request to edit user name
Replies: 5
Views: 3227

Re: Request to edit user name

Clearly there's a demand for this! We will highly consider this for a future release. Anyone who wants this please chime in by commenting :D
by Paige
Tue Oct 27, 2015 10:28 pm
Forum: Suggestions / Feature Requests
Topic: Introduction improvement
Replies: 3
Views: 5068

Re: Introduction improvement

This is an amazing idea! Our Introductions feature is only going to get better with time thanks to your help :D

Would it work for you if we inserted what the email was in with the note of the contact being referred?
by Paige
Tue Oct 27, 2015 10:26 pm
Forum: Help / How to use AllProWebTools
Topic: adding new clients
Replies: 4
Views: 3416

Re: adding new clients

You are not limited to 5 installs, this is just letting you know how many you have.

Are you entering gregpetri into the textbox before pushing the Deploy button?
by Paige
Tue Oct 27, 2015 10:23 pm
Forum: Help / How to use AllProWebTools
Topic: Add a new tag to multiple contacts
Replies: 1
Views: 2045

Re: Add a new tag to multiple contacts

The easiest way to do this is by exporting your contacts into a CSV (Settings > Import / Export) and and segmenting the 100 that you want. The re-uploading them using Settings > Import / Export > Import Email Addresses. Here you can upload the spreadsheet again using the new tag, these contact will ...
by Paige
Tue Oct 27, 2015 10:18 pm
Forum: Help / How to use AllProWebTools
Topic: Calendar Date Picker
Replies: 1
Views: 2001

Re: Calendar Date Picker

Our Google Calendar Integration currently does not have an events calendar like their old site. But Google themselves offers this with a calendar embed that actually works quite well. What our Google Calendar does do is hourly / daily appointment scheduling on the site and followup reminders in the ...
by Paige
Tue Oct 27, 2015 10:11 pm
Forum: Help / How to use AllProWebTools
Topic: Stylesheet changes
Replies: 8
Views: 4729

Re: Stylesheet changes

All of our sites that our not on a mockup server are set to cache and to reload the cache every 4 hours, this causes extreme cacheing with stylesheets, images, and javascript. This allows for your site visitors to experience the fastest load possible. We are currently working on a way for developers...
by Paige
Fri Oct 23, 2015 12:26 pm
Forum: Help / How to use AllProWebTools
Topic: Unwanted Color Change When Inserting Lightbox Form
Replies: 1
Views: 1887

Re: Unwanted Color Change When Inserting Lightbox Form

I would love to help you with this! Where can I see an example of where you added the lightbox?
by Paige
Fri Oct 23, 2015 12:21 pm
Forum: Help / How to use AllProWebTools
Topic: How to Preview a Blog Post
Replies: 1
Views: 1818

Re: How to Preview a Blog Post

You can preview a blog post without it being live on the site by setting the blog publish date to a future date/time. This allows you to be able to see it but it will not be listed in your blog posts or rss feed.
by Paige
Fri Oct 23, 2015 12:19 pm
Forum: Suggestions / Feature Requests
Topic: Shipping Confirmation Email
Replies: 3
Views: 3411

Re: Shipping Confirmation Email

This is a wonderful idea! We've had a few requests for this in the past, we will be adding this in 4.2
by Paige
Fri Oct 23, 2015 12:17 pm
Forum: Suggestions / Feature Requests
Topic: Sign Up Box in APWT website
Replies: 1
Views: 1894

Re: Sign Up Box in APWT website

Alex this is a wonderful idea! We will be putting it into version 4.2!
by Paige
Fri Oct 23, 2015 12:14 pm
Forum: Suggestions / Feature Requests
Topic: Files Manager alphabetization
Replies: 12
Views: 12617

Re: Files Manager alphabetization

Steve, you shouldn't need special permissions to filter the files. Can you please attach a screenshot of what your screen looks like?
by Paige
Fri Oct 23, 2015 12:13 pm
Forum: Report a Bug
Topic: I Pad issues
Replies: 2
Views: 2373

Re: I Pad issues

I am not experiencing this on our iPads. Can you please let me know what iOS you're running and the steps you are taking to reproduce this?
by Paige
Thu Oct 22, 2015 4:45 pm
Forum: Help / How to use AllProWebTools
Topic: Test email
Replies: 10
Views: 5586

Re: Test email

Mandrill tells you what the SPF should be with you existing SPF if you click on the View Error Details link by SPF on your sending domain.
by Paige
Thu Oct 22, 2015 4:44 pm
Forum: Help / How to use AllProWebTools
Topic: Order can't be voided
Replies: 4
Views: 4929

Re: Order can't be voided

Is there a reason you are voiding it instead of returning the order?
by Paige
Wed Oct 21, 2015 12:23 pm
Forum: Help / How to use AllProWebTools
Topic: Test email
Replies: 10
Views: 5586

Re: Test email

You can find this out by going to https://who.godaddy.com and typing in your domain name, you will need to change your records on your nameserver. So if you look at yours it is Bluehost, so in this case Bluehost is replacing GoDaddy in the video.

Correct, danraabetraining.com is the sending domain.
by Paige
Tue Oct 20, 2015 10:18 pm
Forum: Suggestions / Feature Requests
Topic: Groups select contacts
Replies: 1
Views: 1860

Re: Groups select contacts

This would be useful in some situations! Does anyone else want this feature? Please vote by commenting below :D
by Paige
Tue Oct 20, 2015 10:16 pm
Forum: Suggestions / Feature Requests
Topic: Modify Source/Tags on import
Replies: 1
Views: 1979

Re: Modify Source/Tags on import

Thank you for your marvelous suggestion! We strive to make AllProWebTools as easy to use as possible and this is one area that could use improvement!
by Paige
Tue Oct 20, 2015 10:14 pm
Forum: Report a Bug
Topic: Password Problem
Replies: 1
Views: 1817

Re: Password Problem

Please verify she is logging in using the correct URL, this is a common mistake. She will need to login using: http://monicayates1bc.myallprowebtools.com/logmein You also have the option of resending her Welcome Email which includes her username and URL, you can do this when editing her user account...
by Paige
Tue Oct 20, 2015 10:10 pm
Forum: Help / How to use AllProWebTools
Topic: Changing navbar color
Replies: 3
Views: 3203

Re: Changing navbar color

This style works when testing it on the default theme. Please check for any syntax errors in your stylesheet above this code.

Where can I see an example of it not working?
by Paige
Tue Oct 20, 2015 10:07 pm
Forum: Help / How to use AllProWebTools
Topic: Test email
Replies: 10
Views: 5586

Re: Test email

Mandrill is our recommended solution for sending emails. It is the most secure we have found and rarely goes into spam if set up properly.

Here is a video that walks you through how to set it up and attach it to your AllProWebTools

by Paige
Tue Oct 20, 2015 11:19 am
Forum: Suggestions / Feature Requests
Topic: Search bar in Forum
Replies: 1
Views: 2647

Re: Search bar in Forum

It is in the top right of you screen, screenshot below

Screenshot 2015-10-20 11.18.34.png
Screenshot 2015-10-20 11.18.34.png (19.15 KiB) Viewed 2635 times
by Paige
Mon Oct 19, 2015 3:59 pm
Forum: Help / How to use AllProWebTools
Topic: email a friend email
Replies: 1
Views: 1727

Re: email a friend email

It sounds like your email provider doesn't allow UTF characters in subject lines, this is quite common. To get around this remove your "long dash" and replace it with a normal "-" that you find on your keyboard.
by Paige
Mon Oct 19, 2015 3:56 pm
Forum: Help / How to use AllProWebTools
Topic: Need to update the product template
Replies: 1
Views: 1666

Re: Need to update the product template

Donna

We don't currently allow you to update that part of the template. My recommendations would be to either use:

  1. The CSS content tag to do a :before
  2. Hide the Price on the product and enter it in manually in the WYSIWYG
by Paige
Mon Oct 19, 2015 3:53 pm
Forum: Help / How to use AllProWebTools
Topic: Test email
Replies: 10
Views: 5586

Re: Test email

Dan, sorry if I miscommunicated before. You will need to login to your mandrillapp.com account to see the Outbound menu and to see if your Mandrill account is in trial mode.

The 00:00:00 just means that a test email was sent, we do not track these as official emails.
by Paige
Mon Oct 19, 2015 3:51 pm
Forum: Help / How to use AllProWebTools
Topic: Need a "sign in as guest" option
Replies: 1
Views: 1798

Re: Need a "sign in as guest" option

There is a feature on your cart to not create an account. It looks like it is already active. Is this the specific feedback you're getting?
by Paige
Mon Oct 19, 2015 3:48 pm
Forum: Help / How to use AllProWebTools
Topic: Products not linking to the store
Replies: 1
Views: 1699

Re: Products not linking to the store

Everything is working properly. It way help if you add some margin to the Add to Cart button, it blends in with the nav bar a bit since you have it wrapping.
by Paige
Mon Oct 19, 2015 2:05 pm
Forum: Help / How to use AllProWebTools
Topic: Test email
Replies: 10
Views: 5586

Re: Test email

First thing to check is your Mandrill account. When you login make sure that you trial has not expired. After that go to Outbound on the left side and check to see it your test emails are there. Let me know I would love to help!
by Paige
Mon Oct 19, 2015 9:09 am
Forum: Suggestions / Feature Requests
Topic: Files Manager alphabetization
Replies: 12
Views: 12617

Re: Files Manager alphabetization

Yes, there are search and filters at the top right, please reference picture below

Screenshot 2015-10-19 09.09.11.png
Screenshot 2015-10-19 09.09.11.png (174.37 KiB) Viewed 12552 times
by Paige
Fri Oct 16, 2015 7:46 pm
Forum: Help / How to use AllProWebTools
Topic: Opt out Opt in
Replies: 1
Views: 1966

Re: Opt out Opt in

If you are an admin you can edit their email address, there you will see a checkbox that will allow you to uncheck to opt back in.
by Paige
Fri Oct 16, 2015 7:46 pm
Forum: Help / How to use AllProWebTools
Topic: Sorting
Replies: 1
Views: 1843

Re: Sorting

We are working on improving the sorting and returning to the page from a contact in future versions.

You can search for anything by going to the top right and clicking on the magnification glass (search button). It is located right next to your name.
by Paige
Fri Oct 16, 2015 7:43 pm
Forum: Help / How to use AllProWebTools
Topic: Slow refresh
Replies: 2
Views: 2310

Re: Slow refresh

I would love to help you with this, where are you experiencing this at?
by Paige
Fri Oct 16, 2015 7:42 pm
Forum: Help / How to use AllProWebTools
Topic: Time System
Replies: 1
Views: 1812

Re: Time System

If you are an admin you can go to Settings > Users, there on the right hand side there is a setting called "Maximum Clockin Time:"
by Paige
Thu Oct 15, 2015 10:59 pm
Forum: Help / How to use AllProWebTools
Topic: Scheduled email didn't send
Replies: 1
Views: 1626

Re: Scheduled email didn't send

It looks as though it finished sending at 4:51 pm. I would recommend logging into your Mandrill account and checking your hourly send limit.
by Paige
Thu Oct 15, 2015 3:08 pm
Forum: Suggestions / Feature Requests
Topic: Files Manager alphabetization
Replies: 12
Views: 12617

Re: Files Manager alphabetization

Our plan with this in the near future is to have the file you uploaded be at the beginning of the list, so it would sort by date soonest first.

Would this work for you?
by Paige
Thu Oct 15, 2015 12:32 pm
Forum: Suggestions / Feature Requests
Topic: Inventory Journal
Replies: 1
Views: 2179

Re: Inventory Journal

This has been added to version 4.1 :D
by Paige
Wed Oct 14, 2015 12:47 pm
Forum: Help / How to use AllProWebTools
Topic: Inventory Deductions
Replies: 19
Views: 60831

Re: Inventory Deductions

We will be able to add this in 4.1
by Paige
Wed Oct 14, 2015 12:16 am
Forum: Suggestions / Feature Requests
Topic: Knowing what links are clicked
Replies: 1
Views: 2846

Re: Knowing what links are clicked

Excellent idea Katie, almost like you're reading my mind ;)

I will get this added in 4.1
by Paige
Wed Oct 14, 2015 12:01 am
Forum: Help / How to use AllProWebTools
Topic: Store Feature
Replies: 1
Views: 2547

Re: Store Feature

Please verify your new products are public. When you are editing your new product up by the save button there is a public/private switch. It should look like the below image to be public.

Screenshot 2015-10-13 23.59.57.png
Screenshot 2015-10-13 23.59.57.png (13.6 KiB) Viewed 2536 times
by Paige
Tue Oct 13, 2015 3:29 pm
Forum: Report a Bug
Topic: pictures are all broken in email templates
Replies: 1
Views: 1866

Re: pictures are all broken in email templates

This happens when your templates were made on your temporarily mockup account and your site goes live. We periodically remove the temporary accounts, causing this to happen.

I have just mass replaced all the picture URLs with the new ones so you will not experience this anymore :D

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