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by Paige
Fri Mar 18, 2016 3:44 pm
Forum: Help / How to use AllProWebTools
Topic: Emailing multiple clients
Replies: 1
Views: 2751

Re: Emailing multiple clients

If you send out an email with AllProWebTools and the email bounces (or kick backs) that email is then automatically marked in your CRM so it will not try to send to that address again. You will not be shut down for a high number of email bounces, only if a large number of people mark you as spam. Wh...
by Paige
Fri Mar 18, 2016 1:34 pm
Forum: Help / How to use AllProWebTools
Topic: Attn John Adding Banner
Replies: 9
Views: 8061

Re: Attn John Adding Banner

Your content has been moved to your live site, it looks awesome!!
by Paige
Fri Mar 11, 2016 3:06 pm
Forum: Suggestions / Feature Requests
Topic: carrot dropdown in top menu
Replies: 1
Views: 4913

Re: carrot dropdown in top menu

Sure you can actually insert HTML right in to the Page Name to achieve this, so your Page Name would look like: Products <span class="caret"></span> You can also apply a Custom CSS Class Name (on the Settings tab while you're editing a page) to the page if you would rather achieve this wit...
by Paige
Tue Mar 01, 2016 9:59 pm
Forum: Help / How to use AllProWebTools
Topic: Reserving and scheduling calendar time
Replies: 3
Views: 8289

Re: Reserving and scheduling calendar time

Can you please provide a link where I can see an example of this?
by Paige
Tue Feb 16, 2016 12:46 pm
Forum: Help / How to use AllProWebTools
Topic: delete cache
Replies: 14
Views: 35443

Re: delete cache

As a fellow developer I completely understand where you're coming from! We do already have a way to turn on and off caching whenever you need it. This is located at: Settings > DNS Records and is in the top right corner of the screen. This feature is only good for domains that are on our nameservers...
by Paige
Mon Feb 15, 2016 4:52 pm
Forum: Help / How to use AllProWebTools
Topic: SMTP setup not working?
Replies: 3
Views: 22807

Re: SMTP setup not working

JohnB, we are having the same SMTP Setup not working problems on our NHRCC AutoResponder Email Marketing. The APWT system shows 3 Sent Test emails but None were received in our @gmail.com InBox. We already have an active IMAP Email Server in the Cloud at: mail.nhrcc.com Port 25 On Outlook our Outgo...
by Paige
Mon Feb 15, 2016 1:30 pm
Forum: Help / How to use AllProWebTools
Topic: Product Variations
Replies: 6
Views: 25713

Re: Product Variations

Here is the video explaining how to add an option to an existing variation

by Paige
Fri Feb 12, 2016 7:17 pm
Forum: Report a Bug
Topic: Click to a new screen from task, task goes away
Replies: 4
Views: 13451

Re: Click to a new screen from task, task goes away

Can you check to see if it is in your "Everything Else" tasks? This is where tasks go once you have read them.

If not can you search for it?
by Paige
Fri Feb 12, 2016 7:16 pm
Forum: Report a Bug
Topic: End user having trouble paying invoices
Replies: 3
Views: 15693

Re: End user having trouble paying invoices

The customer CRM is just the contact record in your CRM :D
by Paige
Fri Feb 12, 2016 5:24 pm
Forum: Report a Bug
Topic: Your connection is not secure
Replies: 1
Views: 10001

Re: Your connection is not secure

If you would like your AllProWebTools website to be SSL, you will need to go to Settings > WebTools > Available WebTools and add the SSL certificate WebTool. Please note that it is not required for forms to submit securely unless you are asking for credit card numbers and your website will still be ...
by Paige
Fri Feb 12, 2016 5:21 pm
Forum: Report a Bug
Topic: Credit Card Order totals showing as 0.00
Replies: 2
Views: 15954

Re: Credit Card Order totals showing as 0.00

Thank you for reporting this! We addressed this issue and back filled your orders, please verify.
by Paige
Fri Feb 12, 2016 2:34 pm
Forum: Help / How to use AllProWebTools
Topic: Manage images and files error
Replies: 1
Views: 9804

Re: Manage images and files error

Thank you for reporting this! Can you please try it again?
by Paige
Wed Feb 10, 2016 7:52 pm
Forum: Report a Bug
Topic: ebay posting errors
Replies: 15
Views: 64944

Re: ebay posting errors

This has been addressed, please verify
by Paige
Mon Feb 08, 2016 9:13 pm
Forum: Help / How to use AllProWebTools
Topic: AVS Question
Replies: 7
Views: 26715

Re: AVS Question

I assume that you did this test with the AVS settings with the "Z" checked? If yes, this may be something to contact Authorize about, if it is happening in their terminal there's not much we can do from our end.

I will look into the CVV code passing through.
by Paige
Fri Feb 05, 2016 5:37 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 89031

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

This has been addressed, please verify and let us know if it happens again!
by Paige
Thu Feb 04, 2016 5:06 pm
Forum: Help / How to use AllProWebTools
Topic: AVS Question
Replies: 7
Views: 26715

Re: AVS Question

How very interesting! Let's try an experiment with your Authorize, login to your account and go to the Virtual Terminal. Try to reproduce the bad zip code and the bad CVV in the Virtual Terminal and let me know if it works.
by Paige
Thu Feb 04, 2016 2:44 pm
Forum: Report a Bug
Topic: ebay posting errors
Replies: 15
Views: 64944

Re: ebay posting errors

The Work Request system will let you know when progress has been made. Work will begin work when you fund your account for the full amount.
by Paige
Wed Feb 03, 2016 8:59 pm
Forum: Report a Bug
Topic: ebay posting errors
Replies: 15
Views: 64944

Re: ebay posting errors

I just got done looking through your work requests. It looks like on the currently active work request the item named "shipping options" would solve this issue automatically. I believe the work request item "shipping options", is an item you were already planning on doing. Implem...
by Paige
Wed Feb 03, 2016 12:37 pm
Forum: Suggestions / Feature Requests
Topic: Search by How they Heard about us
Replies: 5
Views: 18240

Re: Search by How they Heard about us

One page that may be useful for you, although it doesn't do exactly what you need, is Contacts > Affiliates.

This page will allow you to see a breakdown of how many of your contact came from a source, as well as any affiliates you may have with who they referred.
by Paige
Mon Feb 01, 2016 5:52 pm
Forum: Help / How to use AllProWebTools
Topic: AVS Question
Replies: 7
Views: 26715

Re: AVS Question

Casey, if you have the setting like the image above AND check the "Z", this configuration will enforce zip code validation.
by Paige
Mon Feb 01, 2016 11:57 am
Forum: Report a Bug
Topic: Scheduled emails going out throughout the day
Replies: 3
Views: 13758

Re: Scheduled emails going out throughout the day

Dave, can you explain more about this? In mandrill our send limit is 30k per hour, but when we send our newsletter out weekly, to about 7k people, it take roughly 4 hours to go out. I can verify by watching both AP and mandrill while the newsletter is happening that the delay is from AP sending the...
by Paige
Fri Jan 29, 2016 3:25 pm
Forum: Suggestions / Feature Requests
Topic: Leaving AllPro
Replies: 1
Views: 9451

Re: Leaving AllPro

We strongly believe in not holding you and your business hostage and we try to make it as easy as possible to move away from AllProWebTools. In your AllProWebTools, go to Settings > Import / Export, here we allow you to download all of your contacts, products, orders, images, testimonial videos, tes...
by Paige
Tue Jan 26, 2016 12:16 pm
Forum: Help / How to use AllProWebTools
Topic: AVS Question
Replies: 7
Views: 26715

Re: AVS Question

Here are the AVS settings we recommend for the easiest implementation. These settings are very forgiving and are not the strongest settings from a validation standpoint. We do not recommend these settings in an environment with a propensity for chargebacks.

Authorize.Net.png
Authorize.Net.png (113.92 KiB) Viewed 26439 times
by Paige
Thu Jan 21, 2016 7:39 pm
Forum: Report a Bug
Topic: ebay posting errors
Replies: 15
Views: 64944

Re: ebay posting errors

Not that I can find or recall.
by Paige
Wed Jan 20, 2016 2:00 pm
Forum: Report a Bug
Topic: ebay posting errors
Replies: 15
Views: 64944

Re: ebay posting errors

I have added this request to your existing work request
by Paige
Mon Jan 18, 2016 1:27 pm
Forum: Report a Bug
Topic: ebay posting errors
Replies: 15
Views: 64944

Re: ebay posting errors

Sorry Andy, your last post had sounded as if you resolved it on your own!

If they product does qualify for First class and you do end up with 5 shipping options, which shipping method would you like to remove?
by Paige
Fri Jan 15, 2016 2:42 pm
Forum: Report a Bug
Topic: Voiding payment / return order
Replies: 6
Views: 24732

Re: Voiding payment / return order

Is this still happening to you?
by Paige
Fri Jan 15, 2016 1:17 pm
Forum: Help / How to use AllProWebTools
Topic: Inventory Deductions
Replies: 19
Views: 60831

Re: Inventory Deductions

This has been addressed, please verify.
by Paige
Fri Jan 15, 2016 1:09 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 89031

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Is this the first order this has happened to or has it been consistent?
by Paige
Tue Jan 12, 2016 7:09 pm
Forum: Report a Bug
Topic: Void Payment
Replies: 1
Views: 11748

Re: Void Payment

Thank you for reporting this to us, we will look into this issue. Please let us know if it happens again.
by Paige
Mon Jan 11, 2016 5:45 pm
Forum: Report a Bug
Topic: ebay posting errors
Replies: 15
Views: 64944

Re: ebay posting errors

Doing a quick google search told me that this relates to the number of shipping option you have in eBay. Have you changed anything on your end?
by Paige
Fri Jan 08, 2016 12:59 pm
Forum: Help / How to use AllProWebTools
Topic: Newsletter prob's
Replies: 8
Views: 12469

Re: Newsletter prob's

Thank you for contacting us about your support expectations. We want your experience with AllProWebTools to be as efficient and problem-free as possible. We may have a great solution for you. You will notice on our website in regards to support policies, that you are offered up to 30 minutes each mo...
by Paige
Thu Jan 07, 2016 2:36 pm
Forum: Report a Bug
Topic: Tax showing correctly, doubling amount
Replies: 5
Views: 20026

Re: Tax showing correctly, doubling amount

This has been addressed, please let us know if it happens again!
by Paige
Wed Jan 06, 2016 7:49 pm
Forum: Report a Bug
Topic: Tax showing correctly, doubling amount
Replies: 5
Views: 20026

Re: Tax showing correctly, doubling amount

Thank you for reporting this to us, we will look into this issue. Please let us know if it happens again.
by Paige
Wed Jan 06, 2016 1:19 pm
Forum: Help / How to use AllProWebTools
Topic: Missing eyeball
Replies: 1
Views: 6893

Re: Missing eyeball

The eyeball only displays on monitors with the resolution of ≥992px, we do this to conserve space on smaller screens. What resolution is your monitor?
by Paige
Tue Jan 05, 2016 3:08 pm
Forum: Report a Bug
Topic: Email formatting not consistent across email providers
Replies: 4
Views: 13020

Re: Email formatting not consistent across email providers

Looking at your email "12.16.15 Email-Verdana", image floats are not allowed in all versions of Outlook, it is recommended to use tables to achieve this look. As for you <p> tags, I sent the email to a yahoo address, I see what you mean down by the "Read More...". This is depende...
by Paige
Mon Jan 04, 2016 1:27 pm
Forum: Report a Bug
Topic: Backend running very slowly
Replies: 6
Views: 18316

Re: Backend running very slowly

Thank you for reporting this to us, we will look into this issue. Please let us know if it happens again.
by Paige
Mon Jan 04, 2016 1:22 pm
Forum: Report a Bug
Topic: Follow up buttons
Replies: 6
Views: 13038

Re: Follow up buttons

Thank you for letting us know, I will have someone reach out to you via phone to get this solved :D
by Paige
Thu Dec 31, 2015 5:24 pm
Forum: Help / How to use AllProWebTools
Topic: order exporting with payment amounts
Replies: 2
Views: 8677

Re: order exporting with payment amounts

To export your orders go to Reports > Accounting > Sales Reports, this has many different filters (including one for preorders) which you can then either view on the screen or download into a CSV
by Paige
Thu Dec 31, 2015 5:22 pm
Forum: Suggestions / Feature Requests
Topic: Integration with IF App
Replies: 1
Views: 6754

Re: Integration with IF App

What a great suggestion, I absolutely love IFTTT! Would anyone else like to see this feature? Chime in below
by Paige
Thu Dec 31, 2015 5:20 pm
Forum: Report a Bug
Topic: Email formatting not consistent across email providers
Replies: 4
Views: 13020

Re: Email formatting not consistent across email providers

Thank you for reaching out to us! Most marketers will tell you formatting for different email providers is one of the most frustrating part of their jobs! Here are a few tips: ⋅ Avoid using h1,h1,h3,... tags, these are the most inconsistent with line spacing. Instead use either a div or a ...
by Paige
Thu Dec 31, 2015 5:13 pm
Forum: Report a Bug
Topic: Sent invoice not recording in timeline
Replies: 1
Views: 7368

Re: Sent invoice not recording in timeline

These events only show up in the individual CRM timeline. For example if you look at the CRM record for the order #1035, you will see that they were sent the invoice then opened the email twice.
by Paige
Wed Dec 30, 2015 7:04 pm
Forum: Report a Bug
Topic: Emails Not Being Sent
Replies: 12
Views: 24978

Re: Emails Not Being Sent

Please try it now :)
by Paige
Wed Dec 30, 2015 3:36 am
Forum: Help / How to use AllProWebTools
Topic: Inventory Deductions
Replies: 19
Views: 60831

Re: Inventory Deductions

Not as of yet, I will let you know :D
by Paige
Wed Dec 30, 2015 3:36 am
Forum: Report a Bug
Topic: Emails Not Being Sent
Replies: 12
Views: 24978

Re: Emails Not Being Sent

Thank you for letting us know! Our SMTP provider has recently changed their rules on who can send emails, they now require you to use your own domain to send from. This means you can no longer use an @gmail.com or @yahoo.com address to send from. Do you have a domain that you own that you can send m...
by Paige
Tue Dec 22, 2015 6:44 pm
Forum: Report a Bug
Topic: Follow up buttons
Replies: 6
Views: 13038

Re: Follow up buttons

Sabina, I totally understand!! Can you please try it again?
by Paige
Thu Dec 17, 2015 7:16 pm
Forum: Help / How to use AllProWebTools
Topic: Inventory Deductions
Replies: 19
Views: 60831

Re: Inventory Deductions

Thank you for letting us know, we will look into this and get back to you
by Paige
Thu Dec 17, 2015 7:15 pm
Forum: Help / How to use AllProWebTools
Topic: Picture as Link
Replies: 1
Views: 6534

Re: Picture as Link

Highlight the text/picture you would like to make a link, click on the "Insert/edit link" (a chainlink icon), this will open a dialog. From there to the right of the URL field there is a Browse icon, click this, this will bring up pictures you can choose from to link to, simply click on on...
by Paige
Tue Dec 15, 2015 9:49 pm
Forum: Help / How to use AllProWebTools
Topic: How to set up sign-up form, with custom fields
Replies: 9
Views: 12494

Re: How to set up sign-up form, with custom fields

We only require a SMTP server for sending out scheduled emails, if you are just using the sign-up box it is not necessary. The only setting that matter to the Mandrill setup is the information on the SMTP Settings tab, the MX record warning is to enable you to setup your personal email inboxes on ou...

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