Search found 179 matches
- Sun Oct 17, 2021 9:16 am
- Forum: Help / How to use AllProWebTools
- Topic: shipping charged to customer
- Replies: 6
- Views: 5878
Re: shipping charged to customer
You will find shipping charges at the bottom of the Sales Stats report. You will find this from the main menu under "Reports" and then "Sales" and then "Sales Stats". You can set the desired date range with the calendar at the top right on the page.
- Sun Oct 17, 2021 9:09 am
- Forum: Help / How to use AllProWebTools
- Topic: image ALT text
- Replies: 4
- Views: 5293
Re: image ALT text
The product image alt text is statically set to the name of the product. The alt text will be changed when the product name is changed.
- Wed Sep 22, 2021 10:19 am
- Forum: Help / How to use AllProWebTools
- Topic: abandoned cart email sends
- Replies: 4
- Views: 1677
Re: abandoned cart email sends
Would you recommend we change the configuration for our campaign to "ASAP"? I cannot advise you on this as it depends on the preferences of your business. Would there be a benefit to hold and send at 1am instead of ASAP? Waiting until 1am will give your customers more time to come back to complete ...
- Mon Sep 06, 2021 10:32 am
- Forum: Report a Bug
- Topic: buyer profile partially missing/ unable to order
- Replies: 4
- Views: 1513
Re: buyer profile partially missing/ unable to order
Thank you for reporting this and including screenshots. Potential causes for this may be: Intermittent Internet Connectivity Antivirus Software Server Maintenance Browser Instability We are currently unable to replicate the issue that you were experiencing. It is possible that the issue has resolved...
- Fri Aug 27, 2021 1:25 pm
- Forum: Help / How to use AllProWebTools
- Topic: AllProWebTools Link Showing Up in Unbranded Emails
- Replies: 14
- Views: 6278
Re: AllProWebTools Link Showing Up in Unbranded Emails
The adjustment made today applies to when an email is sent in a campaign. I have tested the email in a campaign and it did not show "Powered by AllProWebTools". You can see the campaign that was created called "testcampaign".
- Fri Aug 27, 2021 12:35 pm
- Forum: Help / How to use AllProWebTools
- Topic: AllProWebTools Link Showing Up in Unbranded Emails
- Replies: 14
- Views: 6278
Re: AllProWebTools Link Showing Up in Unbranded Emails
Thank you for providing the additional screenshots to help us understand the issue.
An adjustment has been made to your account. Please send another test email to verify that the issue has been resolved.
An adjustment has been made to your account. Please send another test email to verify that the issue has been resolved.
- Sun Aug 08, 2021 3:35 pm
- Forum: Help / How to use AllProWebTools
- Topic: Email Open Notifications
- Replies: 2
- Views: 551
Re: Email Open Notifications
The person you have sent emails to is opening your emails.
- Sun Aug 08, 2021 3:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Contact Management Page
- Replies: 2
- Views: 530
Re: Contact Management Page
Please provide a screenshot showing what you are referring to so we may assist you.
- Sat Aug 07, 2021 8:02 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can I use templates on SOPs?
- Replies: 1
- Views: 425
Re: Can I use templates on SOPs?
Yes. You can easily create a template layout and then copy/paste it into a new SOP.
- Tue Jul 27, 2021 8:06 pm
- Forum: Suggestions / Feature Requests
- Topic: importing/exporting
- Replies: 5
- Views: 2813
Re: importing/exporting
For assistance with this new feature, we ask that you start a screenshare so a support representative can work with you.
- Thu Jul 22, 2021 10:03 pm
- Forum: Report a Bug
- Topic: credit card refunds not working
- Replies: 2
- Views: 1278
Re: credit card refunds not working
Please try your refund again and let us know if it is working now.
- Tue Jul 20, 2021 8:43 pm
- Forum: Suggestions / Feature Requests
- Topic: Membership Module Enhancements
- Replies: 11
- Views: 4300
Re: Membership Module Enhancements
The fields have been added as requested.
You can select multiple categories by holding the control key on your keyboard as you click on multiple categories.
You can select multiple categories by holding the control key on your keyboard as you click on multiple categories.
- Tue Jul 20, 2021 8:21 pm
- Forum: Report a Bug
- Topic: phone order not showing on orders to be shipped page
- Replies: 3
- Views: 1513
Re: phone order not showing on orders to be shipped page
Thank you for reporting this. The issue has been addressed.
- Mon Jul 05, 2021 6:13 pm
- Forum: Report a Bug
- Topic: GDPR delete not working
- Replies: 4
- Views: 1456
Re: GDPR delete not working
Thank you for reporting this issue. It has been addressed by our programming team. Please try deleting the records again.
- Mon Jul 05, 2021 9:41 am
- Forum: Report a Bug
- Topic: GDPR delete not working
- Replies: 4
- Views: 1456
Re: GDPR delete not working
When I go to buyer # 8488 this is what I see:
Can you provide more detail about the issue you are experiencing?
Can you provide more detail about the issue you are experiencing?
- Wed Jun 09, 2021 9:01 pm
- Forum: Suggestions / Feature Requests
- Topic: New UK VAT regulatory changes
- Replies: 14
- Views: 6020
Re: New UK VAT regulatory changes
Waiting on response from client
- Mon Jun 07, 2021 3:32 pm
- Forum: Suggestions / Feature Requests
- Topic: New UK VAT regulatory changes
- Replies: 14
- Views: 6020
Re: New UK VAT regulatory changes
AllProWebTools tracks all payments in USD only. As exchange rates fluctuate constantly, it would be costly to look up the current exchange rate at the moment of purchase. Is there a tolerance or variance to the accuracy of the exchange rate at the time of purchase? FYI: Your sales history shows zero...
- Fri Jun 04, 2021 10:53 am
- Forum: Suggestions / Feature Requests
- Topic: New UK VAT regulatory changes
- Replies: 14
- Views: 6020
Re: New UK VAT regulatory changes
There is existing functionality to support creating your own tax rate tables as explained in these videos: Zlp27xkotgA M9rQSTl2eXY _DDdeUtkQUw We can consider adding functionality to support UK VAT to the existing Tax Rate system if you can provide detailed information on your specific needs.
- Thu Jun 03, 2021 11:30 am
- Forum: Help / How to use AllProWebTools
- Topic: Contact
- Replies: 1
- Views: 413
Re: Contact
Your account has been reset. Please try to login again.
- Thu Jun 03, 2021 11:07 am
- Forum: Help / How to use AllProWebTools
- Topic: Offensive File in Builder Breakfast Folder
- Replies: 1
- Views: 401
Re: Offensive File in Builder Breakfast Folder
The file has been removed.
- Sun Nov 15, 2020 1:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: buy more save more coupon
- Replies: 4
- Views: 3330
Re: buy more save more coupon
All available coupon settings are available from the main menu by going to "Store" and then by navigating to "Coupons". If you do not see a feature there, then it is not offered.
You can also find further clarification about coupons here: http://allprowebtools.com/forum/viewtop ... f=9&t=3432
You can also find further clarification about coupons here: http://allprowebtools.com/forum/viewtop ... f=9&t=3432
- Tue Oct 27, 2020 3:48 pm
- Forum: Suggestions / Feature Requests
- Topic: Coupons
- Replies: 3
- Views: 4915
Re: Coupons
If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
- Tue Oct 27, 2020 3:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: Editing a coupon
- Replies: 5
- Views: 6206
Re: Editing a coupon
If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
- Tue Oct 27, 2020 3:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: Edit Coupon Codes
- Replies: 3
- Views: 3357
Re: Edit Coupon Codes
If you need to delete a coupon code, you can do this from the tab called "Existing Coupon Codes" - just search for the coupon code and then click the red trash can icon to delete it.
- Tue Oct 27, 2020 3:46 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 6319
Re: upsell discount being removed in checkout
Great! Your account has been adjusted to the options A for both stackable and non-stackable. This will apply to all of your coupons codes effective immediately. Your previous codes were originally created as follows: "waves" was combinative - and was only applicable to 2 Domestic USPS shipping rates...
- Thu Oct 15, 2020 7:00 pm
- Forum: Suggestions / Feature Requests
- Topic: Creating an auto text feature
- Replies: 1
- Views: 2036
Re: Creating an auto text feature
Thanks for the suggestion! We will consider this for a future version release.
- Sat Sep 26, 2020 9:51 am
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 6319
Re: upsell discount being removed in checkout
Please let me know of a prior coupon code that provided the free shipping as you would like it to work again. This will allow me to look at all of the settings that were applied to that coupon code.
- Sat Sep 26, 2020 9:47 am
- Forum: Help / How to use AllProWebTools
- Topic: How to delete Ad campaign
- Replies: 1
- Views: 1249
Re: How to delete Ad campaign
Removal of an ad campaign is not currently supported.
The Ad Campaigns Manager is deprecated and no longer supported. Access to the Ad Campaigns Manager is still provided so that you can access your prior statistics, and there are currently no plans to remove the Ad Campaigns Manager.
The Ad Campaigns Manager is deprecated and no longer supported. Access to the Ad Campaigns Manager is still provided so that you can access your prior statistics, and there are currently no plans to remove the Ad Campaigns Manager.
- Wed Sep 16, 2020 8:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 3221
Re: What constitutes an "invalid" email
You can learn more about Invalid Email Addresses in this blog post: https://www.allprowebtools.com/Invalid- ... -are-they/
- Thu Aug 13, 2020 8:52 pm
- Forum: Report a Bug
- Topic: Cannot edit blog on Mac air
- Replies: 1
- Views: 1525
Re: Cannot edit blog on Mac air
Please make use of the Screenshare Support option so that we may see your screen to assist you with this. Here is a video that shows how to start a Support Screenshare:
- Wed Aug 05, 2020 10:15 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5888
Re: Console keeps signing out
Thanks for the detailed description - it helps a lot!
When you came back from lunch and after you logged in, did you have refresh.php running in a separate tab?
When you are actually logged in, do you see the lock icon?
The answers to these questions will help a great deal.
When you came back from lunch and after you logged in, did you have refresh.php running in a separate tab?
When you are actually logged in, do you see the lock icon?
The answers to these questions will help a great deal.
- Tue Aug 04, 2020 8:34 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5888
Re: Console keeps signing out
I have just spent the past hour logged into your account. I have clicked all over and spent the majority of the time loading report pages such as the monthly report, the ad campaign manager, and the marketing emails. I clicked several items in these areas and also went to the webpage editor, user se...
- Tue Aug 04, 2020 7:56 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5888
Re: Console keeps signing out
Something else you can try to help diagnose this: When you first login. Use your mouse's RIGHT button to click on the AllProWebTools logo in the top left of the screen then select "open in new tab". Keep both tabs open as you work from just one of the tabs. When you get logged out, switch over to th...
- Tue Aug 04, 2020 7:22 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5888
Re: Console keeps signing out
When you get logged out next time, please copy and paste the entire URL of the web page that you are taken to here so we can further diagnose this.
- Sun Aug 02, 2020 8:26 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5888
Re: Console keeps signing out
Please start a Support Screenshare so that we can diagnose your issue. It would be most helpful to do this when you are experiencing the issue. Here is a video that will show you how: 4VM7ZqteDjs If you are unable to access the Support Center due to being logged out too quickly, please send a text m...
- Tue Jul 28, 2020 11:25 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5888
Re: Console keeps signing out
Please see this post: http://allprowebtools.com/forum/viewtop ... f=9&t=4149
- Tue Jul 14, 2020 11:15 pm
- Forum: Report a Bug
- Topic: "repeat buyers" section missing
- Replies: 1
- Views: 1014
Re: "repeat buyers" section missing
When I run your report for June, I am able to see the email report. Have you tried running the report on a different computer?
- Tue Jul 14, 2020 11:13 pm
- Forum: Report a Bug
- Topic: Monthly Report Email stats missing
- Replies: 2
- Views: 1295
Re: Monthly Report Email stats missing
When I run your report for June, I am able to see the email report. Have you tried running the report on a different computer?
- Tue Jul 14, 2020 10:59 pm
- Forum: Report a Bug
- Topic: Blog table distorts on actual web view
- Replies: 6
- Views: 2593
Re: Blog table distorts on actual web view
You can increase the "width" value until you achieve the desired effect.
- Tue Jul 14, 2020 10:49 pm
- Forum: Report a Bug
- Topic: ERROR: company address returned no results
- Replies: 1
- Views: 1047
Re: ERROR: company address returned no results
Thanks for reporting this. This issue has been addressed.
- Tue Jul 14, 2020 10:07 pm
- Forum: Help / How to use AllProWebTools
- Topic: how to edit pages
- Replies: 1
- Views: 1016
Re: how to edit pages
You will find these system pages under "Settings" on the main menu and then "Administrator". They will be listed in the "Theme Editor".
- Sat Jun 27, 2020 1:26 pm
- Forum: Help / How to use AllProWebTools
- Topic: Testimonial submission
- Replies: 16
- Views: 5699
Re: Testimonial submission
If your customer is looking at a product and then clicks to review that product, the system knows what product it is that they want to review and therefore does not offer the dropdown box.
- Sat Jun 27, 2020 1:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: Google Conversion value tag issue
- Replies: 3
- Views: 1506
Re: Google Conversion value tag issue
I have added this for you:
- Sun Jun 21, 2020 7:26 pm
- Forum: Report a Bug
- Topic: Reoccurring orders missing from contact management
- Replies: 5
- Views: 2081
Re: Reoccurring orders missing from contact management
Thanks for reporting this. You should be able to access this feature now.
- Sun Jun 21, 2020 1:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to view abandoned cart email sends
- Replies: 6
- Views: 2398
Re: How to view abandoned cart email sends
Please watch the entire 3.5 minute video to learn how to view the entire list beyond just the preview. There is currently no facility to pull a report as you are describing. The statistics for your current email "Abandoned Cart" contain years of data. I would recommend that you can create a copy of ...
- Sun Jun 21, 2020 12:38 pm
- Forum: Help / How to use AllProWebTools
- Topic: Testimonial submission
- Replies: 16
- Views: 5699
Re: Testimonial submission
I was able to find the page that you are looking for, it does not look like it has disappeared. It is located here: Here is the page that you are looking for: https://realnoni.com/submit-testimonial.php.
- Wed Jun 17, 2020 9:37 pm
- Forum: Report a Bug
- Topic: my account customer order history not displaying correctly
- Replies: 1
- Views: 1112
Re: my account customer order history not displaying correctly
This has been addressed. Thanks for letting us know!
- Wed Jun 17, 2020 9:24 pm
- Forum: Report a Bug
- Topic: Reoccurring orders missing from contact management
- Replies: 5
- Views: 2081
Re: Reoccurring orders missing from contact management
I will be happy to assist you with this. Can you provide a bit more information on how you were able to do this? Where was the button and what was it called?
- Wed Jun 17, 2020 9:22 pm
- Forum: Report a Bug
- Topic: Facebook Pixel stopped working
- Replies: 5
- Views: 2194
Re: Facebook Pixel stopped working
An update has been applied to your account. Please check after 24 hours to verify that you are now receiving data with FaceBook Pixel.
- Wed Jun 17, 2020 9:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: Testimonial submission
- Replies: 16
- Views: 5699
Re: Testimonial submission
This video shows how to enter a new testimonial from the console:
This is an older feature which is being deprecated so this video will look much different, but the menu items and buttons are generally the same.
This is an older feature which is being deprecated so this video will look much different, but the menu items and buttons are generally the same.