Search found 144 matches
- Tue Jun 02, 2020 10:38 am
- Forum: Report a Bug
- Topic: Unpaid invoice section missing from customer "my account"
- Replies: 3
- Views: 1723
Re: Unpaid invoice section missing from customer "my account"
We will be happy to assist you with this. Can you provide details of a user id where we can see this issue?
- Tue May 19, 2020 8:48 am
- Forum: Help / How to use AllProWebTools
- Topic: DKIM settings changed or not valid
- Replies: 3
- Views: 1554
Re: DKIM settings changed or not valid
Please include the original email so that we may look into this for you.
- Thu May 14, 2020 8:30 am
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8518
Re: Tutorial for Ad Campaigns
It looks to me like data is being collected as seen in this screenshot:
- Thu May 14, 2020 8:24 am
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for creating blog post
- Replies: 1
- Views: 1665
Re: Tutorial for creating blog post
Here is a tutorial for the blogging system:
If you would like further assistance, please start a Support Screenshare for a personal tour. This video shows how to start a Support Screenshare:
If you would like further assistance, please start a Support Screenshare for a personal tour. This video shows how to start a Support Screenshare:
- Thu May 14, 2020 8:20 am
- Forum: Report a Bug
- Topic: Unable to upload images
- Replies: 4
- Views: 2254
Re: Unable to upload images
This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.
If you would like assistance uploading this image before Monday, please send the image to support along with which folder you would like it to be uploaded to.
If you would like assistance uploading this image before Monday, please send the image to support along with which folder you would like it to be uploaded to.
- Tue May 12, 2020 2:50 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8518
Re: Tutorial for Ad Campaigns
The system only tracks a single visit from each visitor's IP address (and it does not count your company ip address - this would lead to an inaccurate count as you are testing the link) The tracking does not depend on the email address where the link was sent to. Please post your link here and I wil...
- Fri May 08, 2020 10:33 am
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaigns
- Replies: 5
- Views: 2629
Re: Ad Campaigns
Yes, you can create a new advertisement.
- Mon Apr 20, 2020 8:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: Video Upload to console?
- Replies: 2
- Views: 1711
Re: Video Upload to console?
You can upload videos, but it is much more efficient to upload them to youtube or vimeo and then use that companies embed code to place them on your website. These companies will make sure that your video will play on all devices and use the minimum bandwidth. Here is a link that explains how embedd...
- Mon Apr 20, 2020 6:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: Product pages have large blank gap in middle
- Replies: 2
- Views: 1514
Re: Product pages have large blank gap in middle
You can go to Store->View Products from the main menu and click on the product that you would like to edit. On the product edit page, click the tab at the top that says "Description". You will see the text with space above it. Place your cursor in the box and delete the extra space just as you would...
- Sun Apr 19, 2020 9:54 pm
- Forum: Help / How to use AllProWebTools
- Topic: Export Email List & Customer List
- Replies: 1
- Views: 1377
Re: Export Email List & Customer List
You have a large database of customers, so the system breaks up the downloads in to 8 smaller chunks called "pages". You can download each chunk one at a time by clicking where it says "Page 1", "Page 2", etc. Each page can take a few minutes to process and we recommend downloading them one at a tim...
- Fri Apr 17, 2020 10:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: Hosted domains
- Replies: 2
- Views: 1433
Re: Hosted domains
You can get assistance with this by contacting our Support Team during normal business hours via chat. To access Support Team chat, login to your AllProWebTools account and press the Support button in the top right corner. Next, click "Live Support Options" on this screen you will find the "Online C...
- Thu Apr 16, 2020 8:41 am
- Forum: Suggestions / Feature Requests
- Topic: Squarespace Integration
- Replies: 1
- Views: 1721
Re: Squarespace Integration
Thanks for the suggestion! We prioritize adding features based on the number of votes from our users. If anyone else would like to see this feature added, please comment below. Here is where you can find the instructions to embed your AllProWebTools signup form on your Squarespace website: https://w...
- Wed Apr 15, 2020 2:59 pm
- Forum: Report a Bug
- Topic: Message from contact us page
- Replies: 4
- Views: 1938
Re: Message from contact us page
I will be happy to look into this for you.
Please filter the timeline as described above. Can you tell me how many of the top 10 contacts that you see in the timeline have not shown up in your email? This will help me to track this down for you.
Please filter the timeline as described above. Can you tell me how many of the top 10 contacts that you see in the timeline have not shown up in your email? This will help me to track this down for you.
- Wed Apr 15, 2020 2:39 pm
- Forum: Report a Bug
- Topic: Message from contact us page
- Replies: 4
- Views: 1938
Re: Message from contact us page
You can view all contact page messages from the main dashboard by filtering the workflow timeline. There are a row of buttons at the top of the Workflow Timeline . As you mouse over each button a message pops up to tell you the filter's name. Click the filter called "Filter Contact Page" to see all ...
- Mon Apr 13, 2020 7:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: Best Photo Size for Email
- Replies: 1
- Views: 1216
Re: Best Photo Size for Email
AllProWebTools supports a wide range of email sizes. This all depends on the email template that you are using, it appears that you have a custom email template which is 910px wide. We typically recommend a maximum width of 600px for best viewing on mobile devices.
- Thu Apr 02, 2020 2:12 pm
- Forum: Help / How to use AllProWebTools
- Topic: View all people who opened my email
- Replies: 1
- Views: 957
Re: View all people who opened my email
In the picture below: Screenshot from 2020-04-02 16-02-10.png You can see the statistics for the email that you recently sent out. The blue circle with the number in it (to the right of where it says "Opened:") shows how many people opened your email. You can click this number to see the first 50 pe...
- Wed Mar 25, 2020 9:36 am
- Forum: Suggestions / Feature Requests
- Topic: Task Triggers
- Replies: 4
- Views: 3649
Re: Task Triggers
yes, great idea!
- Fri Mar 06, 2020 4:26 pm
- Forum: Help / How to use AllProWebTools
- Topic: Question about Affiliates
- Replies: 6
- Views: 4492
Re: Question about Affiliates
You can learn how to use the Affiliate system with this video:
- Thu Feb 27, 2020 1:00 pm
- Forum: Suggestions / Feature Requests
- Topic: "Add These Tags to Campaign" area
- Replies: 7
- Views: 5471
Re: "Add These Tags to Campaign" area
We will be happy to address this for you. Please let us know how you suggest that this can be reworded so that it will be more clear.
- Wed Jan 22, 2020 1:53 pm
- Forum: Report a Bug
- Topic: Media Library Missing
- Replies: 1
- Views: 1411
Re: Media Library Missing
This question has already been addressed here: http://allprowebtools.com/forum/viewtop ... f=3&t=4190
- Tue Jan 21, 2020 10:29 am
- Forum: Help / How to use AllProWebTools
- Topic: Send now in text message not available
- Replies: 1
- Views: 1012
Re: Send now in text message not available
We are currently testing this feature. The "Send Now" feature will be released in the next month or two. You can currently schedule text messages for the next hour, so if it is currently 2:45pm - you can schedule for 3pm and the messages will be sent 15 minutes later. You can keep up with the newest...
- Tue Dec 24, 2019 7:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: Text Message per account
- Replies: 1
- Views: 962
Re: Text Message per account
The text message integration with phone.com is intended to provide a single business phone number that your entire staff can use to communicate with your clients. This gives your clients a single number to call and/or text to communicate with your staff. If you want to provide a separate phone numbe...
- Wed Dec 18, 2019 4:22 pm
- Forum: Report a Bug
- Topic: Search function not working
- Replies: 1
- Views: 1179
Re: Search function not working
Thanks for reporting this. Can you provide some more detail so we can investigate this for you?
- Fri Dec 06, 2019 11:15 am
- Forum: Help / How to use AllProWebTools
- Topic: purchased image rights
- Replies: 2
- Views: 1328
Re: purchased image rights
You will want to contact your marketing representative to ask about the origin of an image. That information is not stored in your AllProWebTools account.
- Wed Oct 02, 2019 2:01 pm
- Forum: Help / How to use AllProWebTools
- Topic: Banner Size
- Replies: 1
- Views: 1188
Re: Banner Size
There are only 2 sizes available with the theme that you are using. We have changed the size for you to the larger option.
- Mon Sep 16, 2019 1:49 pm
- Forum: Suggestions / Feature Requests
- Topic: tag removal
- Replies: 3
- Views: 3447
Re: tag removal
If you have a deleted signup box, you can access it from the signup box screen by clicking the white button that says "Deleted Sign-up boxes". You can access the signup box there and remove the tag. Then you will be able to delete the tag.
- Tue Sep 03, 2019 9:18 am
- Forum: Report a Bug
- Topic: Invoice #46835 for $0.00
- Replies: 1
- Views: 1177
Re: Invoice #46835 for $0.00
You can convert your abandoned cart to an actual order by clicking where it says "New Abandoned Cart" in the timeline. Then click "Calculate Shipping and Tax" at the bottom and then "Create Order" You can then mark the item paid as "cash" or "check" and enter in the Auth.net transaction ID if you li...
- Tue Aug 27, 2019 11:07 am
- Forum: Help / How to use AllProWebTools
- Topic: I can't fix the code on the home page
- Replies: 1
- Views: 1102
Re: I can't fix the code on the home page
Hello! Our support knowledge is limited to the themes that we provide at: http://allprowebtoolsthemes.com/ From the code that you have provided, it appears that someone has added some custom code to your website that was not created by AllProWebTools. We suggest contacting a web developer to assist ...
- Mon Aug 26, 2019 8:38 am
- Forum: Help / How to use AllProWebTools
- Topic: View Date that someone joined a campaign
- Replies: 22
- Views: 8537
Re: View Date that someone joined a campaign
Yes, you will need to be upgraded to 5.1.
Please provide the Support Code for the account you are working on.
Please provide the Support Code for the account you are working on.
- Tue Aug 20, 2019 4:08 pm
- Forum: Suggestions / Feature Requests
- Topic: Opt In for Automatic Membership Renewal
- Replies: 2
- Views: 1743
Re: Opt In for Automatic Membership Renewal
Thanks for the suggestion, we will consider this for a future release. The membership system was designed to allow your members to have access to your services as long as their payments continue to recur. Your client has control to remove themselves from the membership at anytime (along with the rec...
- Tue May 21, 2019 8:36 am
- Forum: Help / How to use AllProWebTools
- Topic: Dashboard Display
- Replies: 1
- Views: 1046
Re: Dashboard Display
Whenever your dashboard is open, you will now see a live feed of activity on your account. This will keep you abreast of everything that is happening in your business without the need to click around or refresh the page. You can clear these live updates at any time by reloading the dashboard. We als...
- Tue May 07, 2019 2:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: Video Background
- Replies: 8
- Views: 3746
Re: Video Background
Are you looking for something that looks like this: https://www.theoysterchannel.com/Home-video/ or this: http://www.synergyvideography.com/ Both of these websites are built in AllProWebTools. You are certainly welcome to load a large video file on the AllProWebTools hosting, but both of the above e...
- Thu Mar 21, 2019 7:12 pm
- Forum: Report a Bug
- Topic: Coupons Expiring before Expiration date
- Replies: 1
- Views: 1123
Re: Coupons Expiring before Expiration date
Hello Alex! Without having the specifics on which coupon codes you are referring to - it will be very difficult to assist you with this. There are a number of different factors to be considered. Can you provide either a screen recording or start a Support Screenshare so that our Support Team can ass...
- Wed Mar 06, 2019 1:19 am
- Forum: Help / How to use AllProWebTools
- Topic: My Webpage Permissions
- Replies: 11
- Views: 4084
Re: My Webpage Permissions
The "page content" on the screenshot is where the image of the sunrise is. If you are asking where the "page title" field is, it has been removed in version 5.0. You are free to add a "page title", in the "page content" area by typing in text above the image of the sunset. From an HTML perspective, ...
- Wed Mar 06, 2019 12:56 am
- Forum: Help / How to use AllProWebTools
- Topic: My Webpage Permissions
- Replies: 11
- Views: 4084
Re: My Webpage Permissions
You can access the Page Content area by choosing the "edit" icon instead of clicking the "gear" icon. The pages are all still there, the interface in 5.0 has just been adjusted a bit. If you still need help with this, I would suggest a brief Support Screenshare tomorrow.
- Tue Mar 05, 2019 11:46 pm
- Forum: Help / How to use AllProWebTools
- Topic: My Webpage Permissions
- Replies: 11
- Views: 4084
Re: My Webpage Permissions
The "Welcome" that you experienced was an artifact of how your account was upgraded to the BETA. We have removed this for you. The SEO flag is not meant to be clickable, it is only for informational purpose. To edit your settings for a page (including SEO) you can click the gear icon.
- Sat Feb 16, 2019 11:20 pm
- Forum: Suggestions / Feature Requests
- Topic: DELETING FROM NOTES!!!
- Replies: 3
- Views: 2940
Re: DELETING FROM NOTES!!!
This feature is not currently available for tasks. You can currently complete the task and create a new one.
Thanks for the suggestion, we will consider this for a future release!
Thanks for the suggestion, we will consider this for a future release!
- Fri Jan 25, 2019 2:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: code on websiste
- Replies: 42
- Views: 15880
Re: code on websiste
Ok, that helps! It looks like you have been making a number of changes to this page this week. When you go to edit this page, you should see an area like this at the bottom: Screenshot from 2019-01-25 15-23-43.png You can click where it says "Revision History" and you will be presented with a box li...
- Fri Jan 25, 2019 2:04 pm
- Forum: Help / How to use AllProWebTools
- Topic: code on websiste
- Replies: 42
- Views: 15880
Re: code on websiste
We will be happy to assist you with this. Can you provide a link to the page where you are seeing code?
- Thu Dec 27, 2018 11:04 am
- Forum: Help / How to use AllProWebTools
- Topic: Unsubscribe Page and radio buttons
- Replies: 7
- Views: 3582
Re: Unsubscribe Page and radio buttons
You can learn all about the new version here: viewtopic.php?f=5&t=3916&p=8212#p8212
Please note that information on this page changes frequently during the development process.
Please note that information on this page changes frequently during the development process.
- Thu Dec 27, 2018 10:25 am
- Forum: Help / How to use AllProWebTools
- Topic: Unsubscribe Page and radio buttons
- Replies: 7
- Views: 3582
Re: Unsubscribe Page and radio buttons
The page that you are referring to is called the "Unsubscribe Page" and it can be accessed from the template editor which can be found by choosing "Settings"->"Administrator" from the main menu. Here you can access all of the settings for the page. A word of caution, much of how the unsubscribe page...
- Wed Dec 19, 2018 3:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: SSL Certificate
- Replies: 1
- Views: 1208
Re: SSL Certificate
You can find all of the information about the free SSL service provided by AllProWebTools here: https://www.allprowebtools.com/Free-SSL/ As per the nameservers that you need, it will depend on the specific settings for the account you are referring to. The best way to get assistance with you particu...
- Wed Nov 14, 2018 12:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: Hide product from related products
- Replies: 3
- Views: 1745
Re: Hide product from related products
Hiding products has always worked this way. When you want to discontinue a product completely so that it cannot be purchased at all, you will want to set the setting called "product" and change it from "show" to "hide". This setting is located under the wholesale setting on the right side of the pro...
- Wed Nov 14, 2018 11:26 am
- Forum: Help / How to use AllProWebTools
- Topic: Hide product from related products
- Replies: 3
- Views: 1745
Re: Hide product from related products
Yes.
At the top of the product edit screen there is a switch just to the left of the "Save" button that can be set to either "public" or "private". Setting it to private will make it only accessible with the URL and it will not show up anywhere else on the website.
At the top of the product edit screen there is a switch just to the left of the "Save" button that can be set to either "public" or "private". Setting it to private will make it only accessible with the URL and it will not show up anywhere else on the website.
- Sat Nov 03, 2018 1:58 pm
- Forum: Help / How to use AllProWebTools
- Topic: calendar and themes
- Replies: 1
- Views: 1217
Re: calendar and themes
Here are the instructions to embed your Acuity Scheduler on your AllProWebTools Website: https://help.acuityscheduling.com/hc/en-us/articles/115004885187-Can-I-Embed-My-Scheduler-on-my-Website- For information about using WordPress themes with AllProWebTools and access to the AllProWebTools themes, ...
- Thu Oct 25, 2018 1:56 pm
- Forum: Report a Bug
- Topic: store locator not pulling any locations
- Replies: 1
- Views: 1346
Re: store locator not pulling any locations
The issue that you have reported has been addressed, your store page is now working.
You can edit the verbiage on the page at this link: https://c173.allprowebtools-s1.com/cons ... retext.php
Hope that helps!
You can edit the verbiage on the page at this link: https://c173.allprowebtools-s1.com/cons ... retext.php
Hope that helps!
- Wed Oct 17, 2018 11:14 am
- Forum: Help / How to use AllProWebTools
- Topic: How to stop a recurring payment
- Replies: 1
- Views: 1243
Re: How to stop a recurring payment
You can view all of your customers who have active memberships with you from your AllProWebTools Console. Just choose Reports -> Sales -> Memberships from the main menu bar on the left side of the screen. On this page, you will see a list of all active customers with memberships. When you find the c...
- Fri Sep 28, 2018 1:16 pm
- Forum: Help / How to use AllProWebTools
- Topic: Exporting orders for 1 contact
- Replies: 1
- Views: 1283
Re: Exporting orders for 1 contact
There is not a specific download for this, but you can get a complete list of all order by going to the client's CRM record and then using the filter button at the top of the Workflow Timeline to see ONLY the invoices. The filter that you will want to click is the $ icon. Screenshot from 2018-09-28 ...
- Thu Sep 27, 2018 1:34 pm
- Forum: Help / How to use AllProWebTools
- Topic: Center Menu Bar
- Replies: 1
- Views: 1196
Re: Center Menu Bar
This can be different depending on the specific theme that you are using. For instance, these themes automatically include a centered menubar: http://allprowebtoolsthemes.com/-designer http://allprowebtoolsthemes.com/-gateway http://allprowebtoolsthemes.com/-journalist http://allprowebtoolsthemes.co...
- Mon Sep 24, 2018 1:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: FlipBook PDF
- Replies: 2
- Views: 1789
Re: FlipBook PDF
You can signup for a service that will convert your PDF file into a flipbook. Here is an article that explains how to do this with a free service called: https://www.yumpu.com/en Here is the article: https://tuxbrain.com/flipbooks/flipping-book Once you have created your free account with https://ww...