Search found 537 matches
- Wed May 17, 2017 2:07 pm
- Forum: Report a Bug
- Topic: ebay tool creating multiple listings
- Replies: 6
- Views: 4159
Re: ebay tool creating multiple listings
Ah cool, glad to know it's figured out. Thanks!
- Wed May 17, 2017 12:48 pm
- Forum: Report a Bug
- Topic: ebay tool creating multiple listings
- Replies: 6
- Views: 4159
Re: ebay tool creating multiple listings
I got the email confirmation from ebay for all three of them at 8:42 am. That seems to be the only time it posted these - it has not continued to try to repost these. 8:42 is a strange time. Usually the system is reading orders and reposting on the hour, and I get the confirmation at 2 or 3 minutes ...
- Wed May 17, 2017 11:46 am
- Forum: Report a Bug
- Topic: ebay tool creating multiple listings
- Replies: 6
- Views: 4159
Re: ebay tool creating multiple listings
items 1670, 2924, and 6371 all got listed twice.
1670 did not get sold while we were banned, so I doubt that is the issue.
1670 did not get sold while we were banned, so I doubt that is the issue.
- Wed May 17, 2017 9:47 am
- Forum: Report a Bug
- Topic: ebay tool creating multiple listings
- Replies: 6
- Views: 4159
ebay tool creating multiple listings
All the relistings today are getting listed more than once. This is a violation of Ebay policy. What is going on?
- Wed May 10, 2017 2:10 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 1
- Views: 1719
ebay listing error
WE are getting an error on item 5412, saying "include at least one photo." It has photos and they are all bigger than 500 pix
- Fri May 05, 2017 11:12 am
- Forum: Help / How to use AllProWebTools
- Topic: Ebay listing issue
- Replies: 6
- Views: 3904
Re: Ebay listing issue
So, Shane really wants this stuff to be available now, so we are going to go ahead and manually push the stuff that did not list and then edit listings as we need to. Please disregard the previous message. Thanks!
- Fri May 05, 2017 10:14 am
- Forum: Help / How to use AllProWebTools
- Topic: Ebay listing issue
- Replies: 6
- Views: 3904
Re: Ebay listing issue
So, the ban is lifted. But there are 35-40 things that should have relisted over the last week, and they have not gone through. Not sure why, but I was never seeing these on the error log email that AP sends when ebay errors occur. Ideally, we need AP to relist these items rather than create new lis...
- Tue May 02, 2017 3:50 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ebay listing issue
- Replies: 6
- Views: 3904
Re: Ebay listing issue
I'm not sure what item it was. It was an ebay listing that we killed directly on ebay, which ended up being a violation of their policy and they suspended us from listings for one week. Nothing to do with AllProWebTools, there is no way to get listings up until Friday when they lift the suspension. ...
- Tue May 02, 2017 12:04 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ebay listing issue
- Replies: 6
- Views: 3904
Ebay listing issue
We pulled a listing off Ebay when we shouldn't have and Ebay won't let us list again until this Friday. So, relistings have not been happening like they should. What can we expect on Friday when we are allowed to list again? Wil the system post everything that should go up or is there something else...
- Wed Apr 26, 2017 4:29 pm
- Forum: Report a Bug
- Topic: contact info not saving
- Replies: 3
- Views: 2797
Re: contact info not saving
Contact ID 12723? when I look at it I still do not see a name. Shane let me know he is seeing the same thing too and he is working remotely today from a totally different connection.
- Wed Apr 26, 2017 3:46 pm
- Forum: Report a Bug
- Topic: contact info not saving
- Replies: 3
- Views: 2797
contact info not saving
We have a customer (or potential customer) in the system under email zo********il.com
However, when we try to enter his contact info (name and address) nothing gets saved. We are entering info and clicking on the check button which should be saving things.
However, when we try to enter his contact info (name and address) nothing gets saved. We are entering info and clicking on the check button which should be saving things.
- Tue Apr 25, 2017 1:50 pm
- Forum: Report a Bug
- Topic: order view quantity incorrect
- Replies: 4
- Views: 2747
Re: order view quantity incorrect
Looks good. Thanks so much!!
- Tue Apr 25, 2017 12:54 pm
- Forum: Report a Bug
- Topic: order view quantity incorrect
- Replies: 4
- Views: 2747
Re: order view quantity incorrect
Hey John, actually now we have a new problem. The orders view just shows one order, with the quantity equal to the total number that were ordered. For example item 1498 show order 6951 with quantity of 26. Please let me know when this is resolved, we have 30+ items to ship today but we cannot find w...
- Mon Apr 24, 2017 2:51 pm
- Forum: Report a Bug
- Topic: order view quantity incorrect
- Replies: 4
- Views: 2747
order view quantity incorrect
Item 4828 shows order 26041 as having a quantity of one, however if we go to the order there are two of these items in the order.
- Thu Apr 06, 2017 1:27 pm
- Forum: Report a Bug
- Topic: Yahoo email problem
- Replies: 3
- Views: 2791
Re: Yahoo email problem
Well, we use mailgun which charges us $10 for 30,000 emails. With APWT pricing that would $68 a month. Not really interested in going that route.
How else can we get this to work? The issue appears to be unauthenticated emails.
How else can we get this to work? The issue appears to be unauthenticated emails.
- Wed Apr 05, 2017 3:51 pm
- Forum: Report a Bug
- Topic: Yahoo email problem
- Replies: 3
- Views: 2791
Yahoo email problem
For some reason we are not getting emails regarding our contact form when the user has any sort of yahoo email address. It is seems that when we try to email a yahoo address they are rejecting it. Please log in to our mailgun account and look at the error log.
- Tue Feb 28, 2017 2:48 pm
- Forum: Report a Bug
- Topic: Shipping calculations error
- Replies: 6
- Views: 4136
Re: Shipping calculations error
After some experimenting I am finding some interesting results. Depending on how I have length / width / depth set in AP I am getting different results when multiple items are in the cart. All still using 1658. If I set it to 36 x 18 x 7 (L x W x D) I am getting the rates I expect to see in the fron...
- Mon Feb 27, 2017 10:25 pm
- Forum: Report a Bug
- Topic: Shipping calculations error
- Replies: 6
- Views: 4136
Re: Shipping calculations error
Dave, sorry about, that I was mixing up the two products. I am seeing the same thing on the front and back end now and the weights are correct.
There is still the same issue of rates being drastically high when multiple items are put in the cart.
There is still the same issue of rates being drastically high when multiple items are put in the cart.
- Mon Feb 27, 2017 12:20 pm
- Forum: Report a Bug
- Topic: Shipping calculations error
- Replies: 6
- Views: 4136
Re: Shipping calculations error
Also, when I look at the abandoned cart in the backend, the system generates different shipping amounts. They are still way too high but not as high as what the front end was showing.
- Mon Feb 27, 2017 11:57 am
- Forum: Report a Bug
- Topic: Shipping calculations error
- Replies: 6
- Views: 4136
Shipping calculations error
After I got the screenshots from you regarding our issues with the free delivery option, I noticed the calculated shipping appears to be two critical problems. Using item 1656 and a test address with zip 80521 The first issue is that a weight of 9 pounds is shown in the shopping cart. The item is 5 ...
- Mon Feb 13, 2017 1:33 pm
- Forum: Report a Bug
- Topic: Shipping error
- Replies: 4
- Views: 3322
Re: Shipping error
ah cool. Thanks!
- Mon Feb 13, 2017 11:31 am
- Forum: Report a Bug
- Topic: Shipping error
- Replies: 4
- Views: 3322
Re: Shipping error
Still does not seem to be fixed. I put the King Conan in my cart (product 6759) and I was still able to see free delivery in the shopping cart. Also, I am still seeing an unreasonable delay in going from the cart to the checkout page. Over 30 seconds. If I was attempting to make a purchase ont he si...
- Fri Feb 10, 2017 3:44 pm
- Forum: Report a Bug
- Topic: Shipping error
- Replies: 4
- Views: 3322
Shipping error
We have "Delivery" set up to be a free shipping option, but it should only be available when the weight is between 0 and 25 pounds, and when the order is over $99. Somehow a customer was able to get this on order 25013 with an item that weighs 47 pounds. Do I have something set up incorrectly? This ...
- Mon Dec 19, 2016 1:26 pm
- Forum: Report a Bug
- Topic: Customers in Israel having page load problems
- Replies: 4
- Views: 2917
Re: Customers in Israel having page load problems
Okay, I am emailing some screenshots over to support@ right now
- Fri Dec 16, 2016 11:21 am
- Forum: Report a Bug
- Topic: Customers in Israel having page load problems
- Replies: 4
- Views: 2917
Customers in Israel having page load problems
Hi,
We have a customer in Israel reporting that pages are not loading fully, and payment buttons are not showing up. He reports his friends are having the same issue, and has tried different browsers, computers, and internet connections.
Can you guys use a proxy in Israel to troubleshoot this?
We have a customer in Israel reporting that pages are not loading fully, and payment buttons are not showing up. He reports his friends are having the same issue, and has tried different browsers, computers, and internet connections.
Can you guys use a proxy in Israel to troubleshoot this?
- Thu Nov 24, 2016 2:42 pm
- Forum: Report a Bug
- Topic: error uploading edited products
- Replies: 2
- Views: 2499
Re: error uploading edited products
no problem, just sent it over
- Thu Nov 24, 2016 12:01 pm
- Forum: Report a Bug
- Topic: error uploading edited products
- Replies: 2
- Views: 2499
error uploading edited products
"Error #994"
I got this error a couple months ago when trying to upload new products by CSV. I just got it again while trying to upload edited products. I have done nothing unusual with the file, just using windows CSV which has always worked in the past
I got this error a couple months ago when trying to upload new products by CSV. I just got it again while trying to upload edited products. I have done nothing unusual with the file, just using windows CSV which has always worked in the past
- Thu Nov 17, 2016 6:31 pm
- Forum: Report a Bug
- Topic: newsletter not going out to everyone
- Replies: 1
- Views: 1992
newsletter not going out to everyone
We sent our newsletter out today (email ID 84) and it went out REALLY slow, and then stopped sending at under half of our list. Last week we sent out 7k and right now it has stalled at 3.3k. I really need this to go out to the remaining people. Thanks!
- Thu Nov 17, 2016 4:03 pm
- Forum: Report a Bug
- Topic: ebay posting error
- Replies: 7
- Views: 4499
Re: ebay posting error
it posted! Thanks!
- Thu Nov 17, 2016 3:57 pm
- Forum: Report a Bug
- Topic: ebay posting error
- Replies: 7
- Views: 4499
Re: ebay posting error
Yeah I went through and pulled a couple out after i looked up "rsquo"
Should be good to go
Should be good to go
- Thu Nov 17, 2016 2:47 pm
- Forum: Report a Bug
- Topic: ebay posting error
- Replies: 7
- Views: 4499
Re: ebay posting error
It is attempting to list this every hour and sending me the error email.
- Thu Nov 17, 2016 2:46 pm
- Forum: Report a Bug
- Topic: ebay posting error
- Replies: 7
- Views: 4499
Re: ebay posting error
That is in the email that I get from the system when it tried to list this. That is all the information there is. The item ID is 1952.
We get a similar error if there is a weird character in a field, but there isn't anything like that this time around.
We get a similar error if there is a weird character in a field, but there isn't anything like that this time around.
- Thu Nov 17, 2016 2:43 pm
- Forum: Report a Bug
- Topic: no shipping options showing up
- Replies: 2
- Views: 2505
Re: no shipping options showing up
Ha! thanks Dave
- Thu Nov 17, 2016 1:11 pm
- Forum: Report a Bug
- Topic: no shipping options showing up
- Replies: 2
- Views: 2505
no shipping options showing up
I'm trying to create an order but I cannot get shipping to show up. What is going on here?
https://c1735.allprowebtools-s1.com/con ... t_id=22781
https://c1735.allprowebtools-s1.com/con ... t_id=22781
- Thu Nov 17, 2016 12:14 pm
- Forum: Report a Bug
- Topic: ebay posting error
- Replies: 7
- Views: 4499
ebay posting error
can't seem to solve this one: 1952 - Posting - Error : XML Error Text: "; nested exception is: org.xml.sax.SAXParseException: The entity "rsquo" was referenced, but not declared.". 1952 - Posting - Error : Header "X-EBAY-API-APP-NAME" does not exist. 1952 - Posting - Error : Header "X-EBAY-API-DEV-N...
- Thu Oct 13, 2016 2:35 pm
- Forum: Report a Bug
- Topic: Quantity error in order
- Replies: 4
- Views: 4307
Re: Quantity error in order
The deposit for one is supposed to be 370. If he ordered 9, the transaction in Paypal should say $3330, like it does in the AP backend
- Thu Oct 13, 2016 2:34 pm
- Forum: Report a Bug
- Topic: Quantity error in order
- Replies: 4
- Views: 4307
Re: Quantity error in order
Okay, so why did Paypal only process for $370? I can verify looking at the transaction in Paypal.
- Thu Oct 13, 2016 10:36 am
- Forum: Report a Bug
- Topic: Quantity error in order
- Replies: 4
- Views: 4307
Quantity error in order
see order 22922.
Customer wanted to purchase one of these, and the paypal transaction is for $370.
This customer is upset, it's his first purchase through us, and a very expensive one, and now he says he doesn't trust our site.
Customer wanted to purchase one of these, and the paypal transaction is for $370.
This customer is upset, it's his first purchase through us, and a very expensive one, and now he says he doesn't trust our site.
- Thu Oct 13, 2016 10:35 am
- Forum: Help / How to use AllProWebTools
- Topic: CC on email from campaign
- Replies: 6
- Views: 4106
Re: CC on email from campaign
Dave, I'm not sure how filtering will help in this scenario. I am looking to get a notification by email when an abandoned cart happens. Abandoned carts are exceedingly high for us right now and we want to initiate contact with customers and find out what is going on while the purchase is still fres...
- Tue Oct 11, 2016 2:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: CC on email from campaign
- Replies: 6
- Views: 4106
Re: CC on email from campaign
I know how to set up filters but I'm not sure how that would help in this case.
Is that something I could set up in mailgun?
Is that something I could set up in mailgun?
- Mon Oct 10, 2016 2:10 pm
- Forum: Report a Bug
- Topic: Error #994 when attempting to upload products
- Replies: 1
- Views: 1791
Error #994 when attempting to upload products
not sure what that means
- Fri Oct 07, 2016 2:56 pm
- Forum: Help / How to use AllProWebTools
- Topic: CC on email from campaign
- Replies: 6
- Views: 4106
CC on email from campaign
Is there some way to set up a CC or BCC address on a email sent from a campaign. We are sending out a daily email for abandoned carts, and we would like them to go to an admin email address as well.
- Fri Oct 07, 2016 11:45 am
- Forum: Report a Bug
- Topic: error with coupon / pre-order / instock
- Replies: 6
- Views: 5662
Re: error with coupon / pre-order / instock
Okay, this customer placed an order for a pre-order where a deposit was collected, then used (I think) the code newsopt5 although we have the email send an alias to the customer. Then they checked out with the Paypal button.
- Fri Oct 07, 2016 10:28 am
- Forum: Report a Bug
- Topic: error with coupon / pre-order / instock
- Replies: 6
- Views: 5662
Re: error with coupon / pre-order / instock
This is still happening. orders 22845 and 22846. 22845 shows a payment of 80, and 22846 shows -4. In paypal we see $76 (correct for using the 5% off coupon) In nether order do we actually know that the customer used a coupon, nor do we know what coupon it was for that matter. This is not a paypal er...
- Thu Oct 06, 2016 12:17 pm
- Forum: Report a Bug
- Topic: paypal checkout errors
- Replies: 23
- Views: 10919
Re: paypal checkout errors
well i need to be able to put PHP scripts into the thank you page, and the webpage editor won't let me put that into the source code.
unsure as to why i need 2 thank you pages, when paying with CC the thank you page pops up and the cart is cleared.
unsure as to why i need 2 thank you pages, when paying with CC the thank you page pops up and the cart is cleared.
- Thu Oct 06, 2016 9:46 am
- Forum: Report a Bug
- Topic: paypal checkout errors
- Replies: 23
- Views: 10919
Re: paypal checkout errors
A paid order is getting created in the backend, the issue is that on the frontend the cart is not emptied.
https://www.secretcompassonline.com/thanks.php is the existing thank you page, where do I go to create another one?
https://www.secretcompassonline.com/thanks.php is the existing thank you page, where do I go to create another one?
- Wed Oct 05, 2016 9:49 am
- Forum: Report a Bug
- Topic: paypal checkout errors
- Replies: 23
- Views: 10919
Re: paypal checkout errors
The problem though is that the site does not seem to recognize that the order happened, and the items in the order remain in the shopping cart.
- Wed Oct 05, 2016 9:48 am
- Forum: Report a Bug
- Topic: unable to checkout with $0 deposit pre-orders
- Replies: 8
- Views: 4519
Re: unable to checkout with $0 deposit pre-orders
cool, it worked. Thanks!
- Tue Oct 04, 2016 2:45 pm
- Forum: Report a Bug
- Topic: paypal checkout errors
- Replies: 23
- Views: 10919
Re: paypal checkout errors
Any update to this? It looks terrible for the site to not seem to recognize that the paypal order happened.
- Tue Oct 04, 2016 2:44 pm
- Forum: Report a Bug
- Topic: unable to checkout with $0 deposit pre-orders
- Replies: 8
- Views: 4519
Re: unable to checkout with $0 deposit pre-orders
Okay, it "sort of" works. I was allowed to place the order, but in the backend I cannot void what I did. There is a payment in there that I cannot void, and therefore I am not allowed to void the order. 22806