Search found 461 matches
- Fri Mar 18, 2016 3:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: Emailing multiple clients
- Replies: 1
- Views: 3466
Re: Emailing multiple clients
If you send out an email with AllProWebTools and the email bounces (or kick backs) that email is then automatically marked in your CRM so it will not try to send to that address again. You will not be shut down for a high number of email bounces, only if a large number of people mark you as spam. Wh...
- Fri Mar 18, 2016 1:34 pm
- Forum: Help / How to use AllProWebTools
- Topic: Attn John Adding Banner
- Replies: 9
- Views: 11260
Re: Attn John Adding Banner
Your content has been moved to your live site, it looks awesome!!
- Fri Mar 11, 2016 3:06 pm
- Forum: Suggestions / Feature Requests
- Topic: carrot dropdown in top menu
- Replies: 1
- Views: 6210
Re: carrot dropdown in top menu
Sure you can actually insert HTML right in to the Page Name to achieve this, so your Page Name would look like: Products <span class="caret"></span> You can also apply a Custom CSS Class Name (on the Settings tab while you're editing a page) to the page if you would rather achieve this with css, thi...
- Tue Mar 01, 2016 9:59 pm
- Forum: Help / How to use AllProWebTools
- Topic: Reserving and scheduling calendar time
- Replies: 3
- Views: 9380
Re: Reserving and scheduling calendar time
Can you please provide a link where I can see an example of this?
- Tue Feb 16, 2016 12:46 pm
- Forum: Help / How to use AllProWebTools
- Topic: delete cache
- Replies: 14
- Views: 38869
Re: delete cache
As a fellow developer I completely understand where you're coming from! We do already have a way to turn on and off caching whenever you need it. This is located at: Settings > DNS Records and is in the top right corner of the screen. This feature is only good for domains that are on our nameservers...
- Mon Feb 15, 2016 4:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: SMTP setup not working?
- Replies: 3
- Views: 24175
Re: SMTP setup not working
JohnB, we are having the same SMTP Setup not working problems on our NHRCC AutoResponder Email Marketing. The APWT system shows 3 Sent Test emails but None were received in our @gmail.com InBox. We already have an active IMAP Email Server in the Cloud at: mail.nhrcc.com Port 25 On Outlook our Outgo...
- Mon Feb 15, 2016 1:30 pm
- Forum: Help / How to use AllProWebTools
- Topic: Product Variations
- Replies: 6
- Views: 27628
Re: Product Variations
Here is the video explaining how to add an option to an existing variation
- Fri Feb 12, 2016 7:17 pm
- Forum: Report a Bug
- Topic: Click to a new screen from task, task goes away
- Replies: 4
- Views: 14758
Re: Click to a new screen from task, task goes away
Can you check to see if it is in your "Everything Else" tasks? This is where tasks go once you have read them.
If not can you search for it?
If not can you search for it?
- Fri Feb 12, 2016 7:16 pm
- Forum: Report a Bug
- Topic: End user having trouble paying invoices
- Replies: 3
- Views: 16846
Re: End user having trouble paying invoices
The customer CRM is just the contact record in your CRM
- Fri Feb 12, 2016 5:24 pm
- Forum: Report a Bug
- Topic: Your connection is not secure
- Replies: 1
- Views: 10745
Re: Your connection is not secure
If you would like your AllProWebTools website to be SSL, you will need to go to Settings > WebTools > Available WebTools and add the SSL certificate WebTool. Please note that it is not required for forms to submit securely unless you are asking for credit card numbers and your website will still be ...
- Fri Feb 12, 2016 5:21 pm
- Forum: Report a Bug
- Topic: Credit Card Order totals showing as 0.00
- Replies: 2
- Views: 16899
Re: Credit Card Order totals showing as 0.00
Thank you for reporting this! We addressed this issue and back filled your orders, please verify.
- Fri Feb 12, 2016 2:34 pm
- Forum: Help / How to use AllProWebTools
- Topic: Manage images and files error
- Replies: 1
- Views: 10502
Re: Manage images and files error
Thank you for reporting this! Can you please try it again?
- Wed Feb 10, 2016 7:52 pm
- Forum: Report a Bug
- Topic: ebay posting errors
- Replies: 15
- Views: 68618
Re: ebay posting errors
This has been addressed, please verify
- Mon Feb 08, 2016 9:13 pm
- Forum: Help / How to use AllProWebTools
- Topic: AVS Question
- Replies: 7
- Views: 29194
Re: AVS Question
I assume that you did this test with the AVS settings with the "Z" checked? If yes, this may be something to contact Authorize about, if it is happening in their terminal there's not much we can do from our end.
I will look into the CVV code passing through.
I will look into the CVV code passing through.
- Fri Feb 05, 2016 5:37 pm
- Forum: Report a Bug
- Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
- Replies: 24
- Views: 95085
Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
This has been addressed, please verify and let us know if it happens again!
- Thu Feb 04, 2016 5:06 pm
- Forum: Help / How to use AllProWebTools
- Topic: AVS Question
- Replies: 7
- Views: 29194
Re: AVS Question
How very interesting! Let's try an experiment with your Authorize, login to your account and go to the Virtual Terminal. Try to reproduce the bad zip code and the bad CVV in the Virtual Terminal and let me know if it works.
- Thu Feb 04, 2016 2:44 pm
- Forum: Report a Bug
- Topic: ebay posting errors
- Replies: 15
- Views: 68618
Re: ebay posting errors
The Work Request system will let you know when progress has been made. Work will begin work when you fund your account for the full amount.
- Wed Feb 03, 2016 8:59 pm
- Forum: Report a Bug
- Topic: ebay posting errors
- Replies: 15
- Views: 68618
Re: ebay posting errors
I just got done looking through your work requests. It looks like on the currently active work request the item named "shipping options" would solve this issue automatically. I believe the work request item "shipping options", is an item you were already planning on doing. Implementing this work req...
- Wed Feb 03, 2016 12:37 pm
- Forum: Suggestions / Feature Requests
- Topic: Search by How they Heard about us
- Replies: 5
- Views: 19722
Re: Search by How they Heard about us
One page that may be useful for you, although it doesn't do exactly what you need, is Contacts > Affiliates.
This page will allow you to see a breakdown of how many of your contact came from a source, as well as any affiliates you may have with who they referred.
This page will allow you to see a breakdown of how many of your contact came from a source, as well as any affiliates you may have with who they referred.
- Mon Feb 01, 2016 5:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: AVS Question
- Replies: 7
- Views: 29194
Re: AVS Question
Casey, if you have the setting like the image above AND check the "Z", this configuration will enforce zip code validation.
- Mon Feb 01, 2016 11:57 am
- Forum: Report a Bug
- Topic: Scheduled emails going out throughout the day
- Replies: 3
- Views: 15332
Re: Scheduled emails going out throughout the day
Dave, can you explain more about this? In mandrill our send limit is 30k per hour, but when we send our newsletter out weekly, to about 7k people, it take roughly 4 hours to go out. I can verify by watching both AP and mandrill while the newsletter is happening that the delay is from AP sending the...
- Fri Jan 29, 2016 3:25 pm
- Forum: Suggestions / Feature Requests
- Topic: Leaving AllProWebTools
- Replies: 1
- Views: 10133
Re: Leaving AllProWebTools
We strongly believe in not holding you and your business hostage and we try to make it as easy as possible to move away from AllProWebTools. In your AllProWebTools, go to Settings > Import / Export, here we allow you to download all of your contacts, products, orders, images, testimonial videos, tes...
- Tue Jan 26, 2016 12:16 pm
- Forum: Help / How to use AllProWebTools
- Topic: AVS Question
- Replies: 7
- Views: 29194
Re: AVS Question
Here are the AVS settings we recommend for the easiest implementation. These settings are very forgiving and are not the strongest settings from a validation standpoint. We do not recommend these settings in an environment with a propensity for chargebacks.
- Thu Jan 21, 2016 7:39 pm
- Forum: Report a Bug
- Topic: ebay posting errors
- Replies: 15
- Views: 68618
Re: ebay posting errors
Not that I can find or recall.
- Wed Jan 20, 2016 2:00 pm
- Forum: Report a Bug
- Topic: ebay posting errors
- Replies: 15
- Views: 68618
Re: ebay posting errors
I have added this request to your existing work request
- Tue Jan 19, 2016 11:52 am
- Forum: Report a Bug
- Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
- Replies: 24
- Views: 95085
Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Yes, it does work correctly when we test it
- Mon Jan 18, 2016 1:27 pm
- Forum: Report a Bug
- Topic: ebay posting errors
- Replies: 15
- Views: 68618
Re: ebay posting errors
Sorry Andy, your last post had sounded as if you resolved it on your own!
If they product does qualify for First class and you do end up with 5 shipping options, which shipping method would you like to remove?
If they product does qualify for First class and you do end up with 5 shipping options, which shipping method would you like to remove?
- Fri Jan 15, 2016 2:42 pm
- Forum: Report a Bug
- Topic: Voiding payment / return order
- Replies: 6
- Views: 26515
Re: Voiding payment / return order
Is this still happening to you?
- Fri Jan 15, 2016 1:17 pm
- Forum: Help / How to use AllProWebTools
- Topic: Inventory Deductions
- Replies: 19
- Views: 65813
Re: Inventory Deductions
This has been addressed, please verify.
- Fri Jan 15, 2016 1:09 pm
- Forum: Report a Bug
- Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
- Replies: 24
- Views: 95085
Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Is this the first order this has happened to or has it been consistent?
- Tue Jan 12, 2016 7:09 pm
- Forum: Report a Bug
- Topic: Void Payment
- Replies: 1
- Views: 12501
Re: Void Payment
Thank you for reporting this to us, we will look into this issue. Please let us know if it happens again.
- Mon Jan 11, 2016 5:45 pm
- Forum: Report a Bug
- Topic: ebay posting errors
- Replies: 15
- Views: 68618
Re: ebay posting errors
Doing a quick google search told me that this relates to the number of shipping option you have in eBay. Have you changed anything on your end?
- Fri Jan 08, 2016 12:59 pm
- Forum: Help / How to use AllProWebTools
- Topic: Newsletter prob's
- Replies: 8
- Views: 14342
Re: Newsletter prob's
Thank you for contacting us about your support expectations. We want your experience with AllProWebTools to be as efficient and problem-free as possible. We may have a great solution for you. You will notice on our website in regards to support policies, that you are offered up to 30 minutes each mo...
- Thu Jan 07, 2016 2:36 pm
- Forum: Report a Bug
- Topic: Tax showing correctly, doubling amount
- Replies: 5
- Views: 21599
Re: Tax showing correctly, doubling amount
This has been addressed, please let us know if it happens again!
- Wed Jan 06, 2016 7:49 pm
- Forum: Report a Bug
- Topic: Tax showing correctly, doubling amount
- Replies: 5
- Views: 21599
Re: Tax showing correctly, doubling amount
Thank you for reporting this to us, we will look into this issue. Please let us know if it happens again.
- Wed Jan 06, 2016 1:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Missing eyeball
- Replies: 1
- Views: 7598
Re: Missing eyeball
The eyeball only displays on monitors with the resolution of ≥992px, we do this to conserve space on smaller screens. What resolution is your monitor?
- Tue Jan 05, 2016 3:08 pm
- Forum: Report a Bug
- Topic: Email formatting not consistent across email providers
- Replies: 4
- Views: 14314
Re: Email formatting not consistent across email providers
Looking at your email "12.16.15 Email-Verdana", image floats are not allowed in all versions of Outlook, it is recommended to use tables to achieve this look. As for you <p> tags, I sent the email to a yahoo address, I see what you mean down by the "Read More...". This is dependent on how the email ...
- Mon Jan 04, 2016 1:27 pm
- Forum: Report a Bug
- Topic: Backend running very slowly
- Replies: 6
- Views: 19918
Re: Backend running very slowly
Thank you for reporting this to us, we will look into this issue. Please let us know if it happens again.
- Mon Jan 04, 2016 1:22 pm
- Forum: Report a Bug
- Topic: Follow up buttons
- Replies: 6
- Views: 14811
Re: Follow up buttons
Thank you for letting us know, I will have someone reach out to you via phone to get this solved
- Thu Dec 31, 2015 5:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: order exporting with payment amounts
- Replies: 2
- Views: 9495
Re: order exporting with payment amounts
To export your orders go to Reports > Accounting > Sales Reports, this has many different filters (including one for preorders) which you can then either view on the screen or download into a CSV
- Thu Dec 31, 2015 5:22 pm
- Forum: Suggestions / Feature Requests
- Topic: Integration with IF App
- Replies: 1
- Views: 7463
Re: Integration with IF App
What a great suggestion, I absolutely love IFTTT! Would anyone else like to see this feature? Chime in below
- Thu Dec 31, 2015 5:20 pm
- Forum: Report a Bug
- Topic: Email formatting not consistent across email providers
- Replies: 4
- Views: 14314
Re: Email formatting not consistent across email providers
Thank you for reaching out to us! Most marketers will tell you formatting for different email providers is one of the most frustrating part of their jobs! Here are a few tips: Avoid using h1,h1,h3,... tags, these are the most inconsistent with line spacing. Instead use either a div or a p tag. Use t...
- Thu Dec 31, 2015 5:13 pm
- Forum: Report a Bug
- Topic: Sent invoice not recording in timeline
- Replies: 1
- Views: 8114
Re: Sent invoice not recording in timeline
These events only show up in the individual CRM timeline. For example if you look at the CRM record for the order #1035, you will see that they were sent the invoice then opened the email twice.
- Wed Dec 30, 2015 7:04 pm
- Forum: Report a Bug
- Topic: Emails Not Being Sent
- Replies: 12
- Views: 27714
Re: Emails Not Being Sent
Please try it now :)
- Wed Dec 30, 2015 3:36 am
- Forum: Help / How to use AllProWebTools
- Topic: Inventory Deductions
- Replies: 19
- Views: 65813
Re: Inventory Deductions
Not as of yet, I will let you know
- Wed Dec 30, 2015 3:36 am
- Forum: Report a Bug
- Topic: Emails Not Being Sent
- Replies: 12
- Views: 27714
Re: Emails Not Being Sent
Thank you for letting us know! Our SMTP provider has recently changed their rules on who can send emails, they now require you to use your own domain to send from. This means you can no longer use an @gmail.com or @yahoo.com address to send from. Do you have a domain that you own that you can send m...
- Tue Dec 22, 2015 6:44 pm
- Forum: Report a Bug
- Topic: Follow up buttons
- Replies: 6
- Views: 14811
Re: Follow up buttons
Sabina, I totally understand!! Can you please try it again?
- Thu Dec 17, 2015 7:16 pm
- Forum: Help / How to use AllProWebTools
- Topic: Inventory Deductions
- Replies: 19
- Views: 65813
Re: Inventory Deductions
Thank you for letting us know, we will look into this and get back to you
- Thu Dec 17, 2015 7:15 pm
- Forum: Help / How to use AllProWebTools
- Topic: Picture as Link
- Replies: 1
- Views: 7222
Re: Picture as Link
Highlight the text/picture you would like to make a link, click on the "Insert/edit link" (a chainlink icon), this will open a dialog. From there to the right of the URL field there is a Browse icon, click this, this will bring up pictures you can choose from to link to, simply click on one
- Tue Dec 15, 2015 9:49 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to set up sign-up form, with custom fields
- Replies: 9
- Views: 15320
Re: How to set up sign-up form, with custom fields
We only require a SMTP server for sending out scheduled emails, if you are just using the sign-up box it is not necessary. The only setting that matter to the Mandrill setup is the information on the SMTP Settings tab, the MX record warning is to enable you to setup your personal email inboxes on ou...