Search found 182 matches

by Ssechrist2865
Wed Sep 22, 2021 10:41 am
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 4499

Re: Account Disabled From Sending Emails

Thank you; however, the system will not allow me to schedule the email. You will need to enable this so I can schedule. Thank you.
by Ssechrist2865
Tue Sep 21, 2021 4:46 pm
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 4499

Account Disabled From Sending Emails

Hello, I went to send a test email to myself, and I received an error message that says our account has been disabled from sending emails due to spam reporting. We have all our contacts in AllProWebTools, and we don't have any way of sending emails without using the AllProWebTools email system. We r...
by Ssechrist2865
Fri Aug 06, 2021 12:49 pm
Forum: Help / How to use AllProWebTools
Topic: User Account Not Found
Replies: 1
Views: 429

User Account Not Found

Yesterday, I contacted Live Support and spoke to a new Support person. She was not able to assist me or find a solution. I asked her to text me when a solution had been found. One of our members has tried to log in, and the error message she receives is "Account Not Found." She has an Active account...
by Ssechrist2865
Thu Aug 05, 2021 3:20 pm
Forum: Help / How to use AllProWebTools
Topic: "Add to Calendar" Feature
Replies: 1
Views: 1149

"Add to Calendar" Feature

Is there a way to "Add to Calendar" feature on an email confirmation? See example attached below.

Or, do we just add a link to our Google calendar? I know this is possible, but not everyone uses Google calendar.

Thank you for your help.
by Ssechrist2865
Wed Jul 21, 2021 4:40 pm
Forum: Help / How to use AllProWebTools
Topic: Charging Extra on Our Bill
Replies: 1
Views: 398

Charging Extra on Our Bill

We are being charged $30 extra each month, and this started a couple months ago. I need to see why we are being charged this extra amount. I do not see this listed in ouor monthly billing.

Thank you.
by Ssechrist2865
Thu Jul 15, 2021 5:29 pm
Forum: Help / How to use AllProWebTools
Topic: How to Add a Google Calendar to a Website
Replies: 2
Views: 1217

Re: How to Add a Google Calendar to a Website

Thank you! Will give it a try.
by Ssechrist2865
Wed Jul 14, 2021 5:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to Add a Google Calendar to a Website
Replies: 2
Views: 1217

How to Add a Google Calendar to a Website

Is there a way to add a calendar to our website that you are aware of? I have looked at all the AllProWebTools YouTube videos, and there is only one video that applies with Users. Thank you.
by Ssechrist2865
Tue Jul 13, 2021 2:37 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 2905

Re: Reports - Sales - Memberships

I tried using a different browser, Microsoft Edge, and I refreshed before loading the page, and it works fine now. I think it has something to do with Microsoft Chrome. Thank you.
by Ssechrist2865
Tue Jul 13, 2021 2:23 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 2905

Re: Reports - Sales - Memberships

I did refresh the page after logging in 3 different times using all 3 different methods of refreshing, and unfortunately I am still being logged out immediately after the page appears. You fixed this issue once, but I'm not sure what the impending issue is.
by Ssechrist2865
Mon Jul 12, 2021 8:37 am
Forum: Help / How to use AllProWebTools
Topic: Marketing Campaign Not Working
Replies: 3
Views: 778

Re: Marketing Campaign Not Working

I did all of these steps. I followed the video tutorial. There must be something I am not doing correctly.
by Ssechrist2865
Sun Jul 11, 2021 10:35 am
Forum: Help / How to use AllProWebTools
Topic: Marketing Campaign Not Working
Replies: 3
Views: 778

Marketing Campaign Not Working

I have set up a campaign, and when I submit the sign-up boxes, the confirmation email is not triggering and is not sent. There must be one step I am missing to not make this work. Please help. Thank you. See screen shots below.
by Ssechrist2865
Sun Jul 11, 2021 10:12 am
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 2905

Re: Reports - Sales - Memberships

Dave wrote:
Wed Jul 07, 2021 10:50 am
In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists.
The date is 7/11/21 at 10:09 a.m. Mountain Time. The prolem still persists. The page appears for one second, then I am automatically logged out of the system.
by Ssechrist2865
Sun Jul 11, 2021 10:11 am
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 2905

Re: Reports - Sales - Memberships

Hello, This is 7/11/21 at 10:09 a.m. Mountain Time. The problem still exists. When I go in to "Reports," then "Sales," then "Memberships," the scren appears for one second then it logs me out of the system. There has to be some glitch that is persisting. Thank you for getting this item resolved, as ...
by Ssechrist2865
Wed Jul 07, 2021 2:39 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 2905

Re: Reports - Sales - Memberships

In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists. It is now 1:07 p.m. Mountain Time on 7/7/21. The problem still exists. Should I allow more time for the new version 5.72 to take effect? Thanks. The problem is now resol...
by Ssechrist2865
Wed Jul 07, 2021 1:12 pm
Forum: Report a Bug
Topic: Accounting Sales Reports
Replies: 2
Views: 1328

Re: Accounting Sales Reports

Dave wrote:
Wed Jul 07, 2021 9:45 am
Thanks for reporting this. The issue has been addressed. Please verify that it is working for you now.
As of July 7, 2021 at 1:12 p.m. Mountain Time, this issue has been resolved and it is now working. Thank you.
by Ssechrist2865
Wed Jul 07, 2021 1:08 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 2905

Re: Reports - Sales - Memberships

Dave wrote:
Wed Jul 07, 2021 10:50 am
In an effort to resolve this issue, we have upgraded your account to version 5.72. Please report back here if the issue persists.
It is now 1:07 p.m. Mountain Time on 7/7/21. The problem still exists. Should I allow more time for the new version 5.72 to take effect?

Thanks.
by Ssechrist2865
Wed Jul 07, 2021 9:06 am
Forum: Help / How to use AllProWebTools
Topic: Shipping Confirmation E-Mail Sent Out Randomly
Replies: 1
Views: 390

Shipping Confirmation E-Mail Sent Out Randomly

Hello, Yesterday a shipping confirmation email was sent out randomly to one of our contacts. There was no rhyme or reason to this--it was emailed out of the blue to this person. See below: 17 hours [SYSTEM] - Shipping Confirmation Email was sent to Gina Voschel (Canyon Title) Was this just a glitch?...
by Ssechrist2865
Tue Jul 06, 2021 3:37 pm
Forum: Report a Bug
Topic: Accounting Sales Reports
Replies: 2
Views: 1328

Accounting Sales Reports

Hello, When I download an Accounting Sales Report, I am seeing code in the "Contact" column. How can this be fixed so that the code is not embedded in the column? Please see below. June 2021 Sales Report Order ID Contact Payments Total Paid On Shipped On Created 2590 <a target="crm" href="contact-ma...
by Ssechrist2865
Tue Jul 06, 2021 3:07 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 2905

Reports - Sales - Memberships

Hello, I already was online regarding this problem about a week and a half ago, and the problem is still persisting and has not been fixed. When I go to the tab, "Reports," then go to "Sales," then go to "Memberships," the screen appears for 1 second, then the screen takes me back to my log-in page....
by Ssechrist2865
Thu Jun 03, 2021 6:58 pm
Forum: Help / How to use AllProWebTools
Topic: Offensive File in Builder Breakfast Foler
Replies: 1
Views: 430

Offensive File in Builder Breakfast Foler

I still have an "offensive" file in my builder-breakfast folder. The bad file was removed in the builder-breakfast folder, but there is still a file that is oversized in my sub-folder. Once you go into the "builder-breakfast" main folder, you have to then go into yet another folder within that folde...
by Ssechrist2865
Thu Jun 03, 2021 1:18 am
Forum: Help / How to use AllProWebTools
Topic: Contact
Replies: 1
Views: 413

Contact

I am trying to log on to the website and access my personal profile. When I go to the login page, it says my contact is not found and I cannot log in. I have requested a new password, but when I put in the new password, it will not allow me to access my profile. See screenshot below. My name and con...
by Ssechrist2865
Thu Jun 03, 2021 1:13 am
Forum: Help / How to use AllProWebTools
Topic: Offensive File in Builder Breakfast Folder
Replies: 1
Views: 400

Offensive File in Builder Breakfast Folder

I still have an "offensive" file in my builder-breakfast folder. The bad file was removed in the Images and Folders, but there is still a file that is oversized in my builder-breakfast folder, and I cannot open the folder to view the images and files. Please remove the bad file or oversized file in ...
by Ssechrist2865
Wed Jun 02, 2021 6:19 pm
Forum: Help / How to use AllProWebTools
Topic: Images not showing in images and file manager
Replies: 1
Views: 369

Images not showing in images and file manager

Dave, I am having trouble with the Website Images and Files. I tried to upload an image a couple of times--one within a folder and another not within a folder. I think the images were too large. And now for some reason I cannot access any of my images or folders. I need to find a way to get back int...
by Ssechrist2865
Sun May 23, 2021 4:58 pm
Forum: Help / How to use AllProWebTools
Topic: Deleted customer record not showing up in download
Replies: 1
Views: 672

Deleted customer record not showing up in download

When people sign up using the sign-up boxes on this page, https://www.brcdenver.com/2021-Annual-Builder-Breakfast-a68/, the attendees receive a confirmation e-mail. The attendees' names only appear on the "Contacts" page under this tag: https://c2865.allprowebtools-s1.com/console5.71/search.php?tags...
by Ssechrist2865
Tue May 18, 2021 6:45 pm
Forum: Help / How to use AllProWebTools
Topic: How do I post specific products to a specific web page?
Replies: 3
Views: 721

Re: How do I post specific products to a specific web page?

I viewed this video twice. I followed the video to the "t." I understand about adding the button to the page. However, you mentioned using the URL for the product page. Are you saying I should go to each separate product page and then add the URL for each specific product? That means I would have to...
by Ssechrist2865
Tue May 18, 2021 11:05 am
Forum: Help / How to use AllProWebTools
Topic: How do I post specific products to a specific web page?
Replies: 3
Views: 721

How do I post specific products to a specific web page?

How do I post specific products to a specific web page? Right now the products are posted on the Membership page, and I want these products to go on the 2021 Builder Breakfast page. I have watched one video and doesn't make sense; have tried to follow the steps but doesn't make sense. Attached are t...
by Ssechrist2865
Tue May 04, 2021 12:41 pm
Forum: Help / How to use AllProWebTools
Topic: Import/Export Tags and Tags When Sending EMails
Replies: 1
Views: 531

Import/Export Tags and Tags When Sending EMails

Hello, When I look at the Tags in the Import/Export tab, the numbers are different than the numbers for the tags when I sent an email. For example, look at the two different numbers for "Newsletters" tag in each section. There is a disparity with the numbers. Can you explain this? I have attached 2 ...
by Ssechrist2865
Wed Apr 07, 2021 11:07 am
Forum: Help / How to use AllProWebTools
Topic: Survey Results
Replies: 3
Views: 2610

Re: Survey Results

Is there any available training videos for setting up a survey? There is no information how to set this up or even edit or revise a test survey we entered. We want to be able to use the AllProWebTools Survey and send out to people we have made phone calls to as a way to follow up with them. We have ...
by Ssechrist2865
Fri Jan 15, 2021 8:56 am
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 2100

Re: Missing Photo/Information from Member Directory on Web Site

On the last screenshot, how do I remove the brown lettering from the left-hand side of the contact page?
by Ssechrist2865
Fri Jan 15, 2021 8:52 am
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 2100

Re: Missing Photo/Information from Member Directory on Web Site

Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues. You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/console5.6/contact-management.php?i...
by Ssechrist2865
Tue Jan 12, 2021 3:52 pm
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 2100

Missing Photo/Information from Member Directory on Web Site

A profile with photo and information previously was on the Member Directory for a particular person, and now the information has disappeared. I have gone into the "Sign In as a Buyer" and there are no options for this person to add a photo or accompanying information. Where did the information disap...
by Ssechrist2865
Mon Nov 02, 2020 9:42 am
Forum: Suggestions / Feature Requests
Topic: Accounting Reports
Replies: 0
Views: 9050

Accounting Reports

I would like the ability to print the accounting reports and save them as a PDF format. The print feature is no longer available. Now I have to download the report in an Excel format and configure and then save to a PDF format. Too many steps involved with this. Please bring back the print feature!