Search found 174 matches
- Mon Jun 01, 2020 1:45 am
- Forum: Help / How to use AllProWebTools
- Topic: How to check most recent Marketing email sends
- Replies: 5
- Views: 2152
Re: How to check most recent Marketing email sends
Ok this only answers one of my questions about the dates in the future. What about this one: how do i see the most recent sends for our abandoned cart email? Say how to I see who was emailed today May 31st at 1am? Or who was emailed the week of May 24th-May 30th? Basically I created a number of aban...
- Mon Jun 01, 2020 1:34 am
- Forum: Report a Bug
- Topic: MER abandoned cart data
- Replies: 4
- Views: 1933
Re: MER abandoned cart data
Attaching last 3 pages of Abandoned carts page
- Mon Jun 01, 2020 1:33 am
- Forum: Report a Bug
- Topic: MER abandoned cart data
- Replies: 4
- Views: 1933
MER abandoned cart data
Hi! Our MER report for May 2020 data reported for abandoned carts does not appear to be accurate. We've been thinking the data each month for abandoned carts was not realistic but just now had a chance to pull the abandoned carts for May. The report is showing abandoned carts: 444 for a total of $92...
- Mon Jun 01, 2020 1:12 am
- Forum: Report a Bug
- Topic: Invoice not compatible with kanji
- Replies: 2
- Views: 1334
Re: Invoice not compatible with kanji
The customer typed their address in our website in kanji......this is the first time I've seen someone do this. All other customers in Japan have input their address in romanized Japanese (Latin alphabet).
- Mon May 25, 2020 8:38 pm
- Forum: Report a Bug
- Topic: Unable to upload images
- Replies: 4
- Views: 2306
Re: Unable to upload images
Thought is was maybe the file size so resized to 1.95 MB and still getting the same error
- Sun May 24, 2020 8:26 pm
- Forum: Report a Bug
- Topic: Email copy shows send date
- Replies: 1
- Views: 1157
Email copy shows send date
Hi!
When we "copy" an email it used to have a blank "last send" field....now when we copy an email it is showing the "last send" as the date and time that we clicked the copy this email button. How can we clear this? Email id 384 has not been sent yet it is a copy of email ID 381 which has been sent.
When we "copy" an email it used to have a blank "last send" field....now when we copy an email it is showing the "last send" as the date and time that we clicked the copy this email button. How can we clear this? Email id 384 has not been sent yet it is a copy of email ID 381 which has been sent.
- Fri May 22, 2020 7:36 pm
- Forum: Report a Bug
- Topic: Canada Customer Address
- Replies: 0
- Views: 2212
Canada Customer Address
Hi! We ran into an issue this morning. Buyer 18631 has been ordering since 2016. He has always been charged international shipping rates to Canada which you will see on his past orders. Somehow since his last order his address on the main profile dropped the "province" and changed the country from "...
- Fri May 22, 2020 7:31 pm
- Forum: Report a Bug
- Topic: Product page tabs not displaying
- Replies: 2
- Views: 1373
Re: Product page tabs not displaying
Awesome thank you Noah!
- Thu May 21, 2020 2:58 pm
- Forum: Report a Bug
- Topic: Test Emails not sending
- Replies: 2
- Views: 1429
Re: Test Emails not sending
Yes we have been waiting to hear back from Kathlein on how to proceed on the DNS and DKIM email alerts we kept getting from the console but never heard how to fix. Glad you stepped in and quickly fixed it.
- Thu May 21, 2020 2:09 pm
- Forum: Report a Bug
- Topic: Emails missing from console
- Replies: 3
- Views: 1615
Re: Emails missing from console
Hi Noah!
So sorry not sure what is happening with the phone lines....the screenshare froze up again and now I can't get it to reconnect. I will just have a look through all the deleted emails and restore the most important emails one by one. Thank you for your help!
So sorry not sure what is happening with the phone lines....the screenshare froze up again and now I can't get it to reconnect. I will just have a look through all the deleted emails and restore the most important emails one by one. Thank you for your help!
- Thu May 21, 2020 1:14 pm
- Forum: Report a Bug
- Topic: Welcome Email Not sending
- Replies: 2
- Views: 1394
Re: Welcome Email Not sending
How did the email get deleted? We can guarantee we did not delete this..........
- Thu May 21, 2020 1:03 pm
- Forum: Report a Bug
- Topic: Emails missing from console
- Replies: 3
- Views: 1615
Re: Emails missing from console
Hi! How did these all get deleted? I can guarantee you I did not have time to go in and delete 314 emails since Monday....this is going to waste a lot of time having to go in and restore each one. Is there no way you can help restoring them since this appears to ber caused by our upgrade to 5.4?
- Thu May 21, 2020 1:40 am
- Forum: Report a Bug
- Topic: Welcome Email Not sending
- Replies: 2
- Views: 1394
Welcome Email Not sending
Hi! Finally had time to test out our welcome email this evening after we've had new customers calling saying they signed up to save but never received an email...You can fill out the sign up link here https://realnoni.com/Signup-and-save/ but no email sends...I even pulled up the new lead profile af...
- Wed May 20, 2020 2:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: COVID-19 Shipping memo update-looking for suggestions
- Replies: 5
- Views: 2550
Re: COVID-19 Shipping memo update-looking for suggestions
Just added the terms and conditions blurb, a few questions: 1) Is there a away to have the terms display without having to "click here to view"? 2) The text size in the input screen is much smaller than what displays in the checkout screen....in the checkout screen it's rather large and looks bad co...
- Wed May 20, 2020 1:20 pm
- Forum: Help / How to use AllProWebTools
- Topic: COVID-19 Shipping memo update-looking for suggestions
- Replies: 5
- Views: 2550
Re: COVID-19 Shipping memo update-looking for suggestions
Ok thank you for our options! We actually already have text in the "set shipping text" field that displays in our checkout screen....not sure what was removed a couple years back but whatever I type in displays correctly in the checkout screen. I'll either just edit this text or create a terms and c...
- Tue May 19, 2020 1:49 pm
- Forum: Report a Bug
- Topic: Unable to preview new images loaded
- Replies: 2
- Views: 1301
Re: Unable to preview new images loaded
Well its working...maybe the patch that was added to fix all the other glitches we ran into yesterday fixed this too :) Will let you know if it happens again.
- Tue May 19, 2020 1:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: Website Country Access
- Replies: 4
- Views: 2048
Re: Website Country Access
Ok thanks found access by country in our console!
Now found our problem... South Korea nor North Korea are listed....Korea is not even on the list of countries???? Can you please add these....at least South Korea.
Now found our problem... South Korea nor North Korea are listed....Korea is not even on the list of countries???? Can you please add these....at least South Korea.
- Tue May 19, 2020 1:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: DKIM settings changed or not valid
- Replies: 3
- Views: 1595
Re: DKIM settings changed or not valid
We actually just received a second email saying real-noni is no longer valid as our sending domain? Realnoni.com is our sending domain...real-noni has no been used for a while.... the second email said this: Your sending domain, real-noni.com is no longer valid. This is most likely caused by changes...
- Tue May 19, 2020 1:32 pm
- Forum: Help / How to use AllProWebTools
- Topic: DKIM settings changed or not valid
- Replies: 3
- Views: 1595
Re: DKIM settings changed or not valid
This is what the email said: Your DKIM settings have changed and are no longer valid. This is most likely caused by changes made to your DNS records. Login to your AllProWebTools console and check under SMTP Settings to try and Verify DNS to learn how to correct your DKIM settings. You can continue ...
- Mon May 18, 2020 9:02 pm
- Forum: Report a Bug
- Topic: Unable to preview new images loaded
- Replies: 2
- Views: 1301
Unable to preview new images loaded
Hi!
We are unable to "preview" any new images that we have loaded. We can "preview" images that were loaded prior to today however no images loaded from today. Just a tiny white box pops up.....
We are unable to "preview" any new images that we have loaded. We can "preview" images that were loaded prior to today however no images loaded from today. Just a tiny white box pops up.....
- Mon May 18, 2020 8:27 pm
- Forum: Report a Bug
- Topic: Unable to mark a blog from private to public
- Replies: 1
- Views: 1060
Unable to mark a blog from private to public
Hi!
We are unable to change a blog that is marked "private" to marked "public"....the little circle with the dots just keeps going and going and going and the blog never updates.....
We are unable to change a blog that is marked "private" to marked "public"....the little circle with the dots just keeps going and going and going and the blog never updates.....
- Mon May 18, 2020 8:25 pm
- Forum: Report a Bug
- Topic: Unable to add tags to blog
- Replies: 2
- Views: 1231
Unable to add tags to blog
Hi! We are unable to add any tags to a new blog. We follwed the directions and created the blog post and then went back in to add the tags and when we type tags in that are already created nothing happens. Usually once we start typing the tag a drop down menu of the tags that match the letters typed...
- Mon May 18, 2020 3:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: Blog grid image issue
- Replies: 8
- Views: 3155
Re: Blog grid image issue
Yes that is correct...all images have two files except the most recent one. We are just trying to figure out what size the image needs to be before we reload it....so if i make a second image that is resized to 848X465 and use that image the sizing issue on the grid will be fixed, correct? Or do I n...
- Sun May 17, 2020 8:02 pm
- Forum: Report a Bug
- Topic: Ad campaign advertisement ref link not working
- Replies: 2
- Views: 1226
Ad campaign advertisement ref link not working
Hi!
Created an advertisement for a ref link for an email. When we click the "test link" button in the advertisement it is not working. Attached is a screenshot of the error message we get.....
Created an advertisement for a ref link for an email. When we click the "test link" button in the advertisement it is not working. Attached is a screenshot of the error message we get.....
- Thu May 14, 2020 7:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Blog grid image issue
- Replies: 8
- Views: 3155
Re: Blog grid image issue
oops blog grid image sizing screenshot never posted...here it is
- Thu May 14, 2020 7:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: Blog grid image issue
- Replies: 8
- Views: 3155
Blog grid image issue
Hi! Wondering if all the issues with blog image sizing are known issues with version 5.2? Just posted a new blog and followed the same image sizing as our previous blogs. Blog header image sizing 848 X 465 however this clearly displays larger than previous blogs with the same size. Also on our Blog ...
- Thu May 14, 2020 2:32 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to find an image size in a current blog post
- Replies: 2
- Views: 1339
How to find an image size in a current blog post
Hi!
How do I find the image size of an image in a blog post? When I click on the image icon the pop up window displays no dimensions for the image?
How do I find the image size of an image in a blog post? When I click on the image icon the pop up window displays no dimensions for the image?
- Thu May 14, 2020 1:21 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8688
Re: Tutorial for Ad Campaigns
Is there a delay with the data being displayed? The screenshot I took was 36 hours after the email went out with over 1900 opens and strange that 0 visits were displaying...and of the 5 Reasons blog the one purchase for $476 was made prior to the screenshot I took....how long before the data shows i...
- Wed May 13, 2020 1:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8688
Re: Tutorial for Ad Campaigns
I first tested the links on an email address on our company ip I then sent the email to two email addresses that are not on our company ip address and it still did not show any visits and the link was still "not activated". The email actually already sent out to our subscribers yesterday... our emai...
- Tue May 12, 2020 3:14 am
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8688
Re: Tutorial for Ad Campaigns
Hi! Just followed the above video tutorial for creating trackers for links in our emails. Pasted the links with the ref codes into our email, sent two test emails to two different email addresses. Tested the links and they all worked however just went back to Ad Campaigns to see if the advertisement...
- Mon May 11, 2020 6:46 pm
- Forum: Report a Bug
- Topic: Customers unable to change shipping address
- Replies: 1
- Views: 1213
Customers unable to change shipping address
Hi! We are having an issue with customers not being able to select a different address to ship to in our shopping cart. After three phone calls this morning from customers I decided to test it out and sure enough it does not change. You can add another address and it saves however when you select "c...
- Fri May 08, 2020 5:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8688
Re: Tutorial for Ad Campaigns
ok great thank you!
- Fri May 08, 2020 1:13 pm
- Forum: Report a Bug
- Topic: Address zip code input
- Replies: 6
- Views: 4633
Re: Address zip code input
Just a update that this feature has not been working on any new address. For us it has not been intermittent...it does not work on any new customer we add.
- Fri May 08, 2020 1:11 pm
- Forum: Report a Bug
- Topic: Email on mobile not working
- Replies: 1
- Views: 1263
Email on mobile not working
Hi! My email lola@realnoni.com stopped receiving messages on my Iphone. I deleted the account and re-added. It is now receiving and sending messages however I cannot delete any messages or move messages into folders. What are the settings that I need to set in the "advanced" section. I took a screen...
- Fri May 08, 2020 1:06 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8688
Re: Tutorial for Ad Campaigns
Thank you! The tutorial says to use " Campaign Manager"? This option is does not exist...has it changed to "Ad Campaigns"?
Also the tutorial does not show how to make an advertisement active? Once we create it says "not activated"
Also the tutorial does not show how to make an advertisement active? Once we create it says "not activated"
- Thu May 07, 2020 3:09 pm
- Forum: Report a Bug
- Topic: Email delivering issue
- Replies: 1
- Views: 1298
Email delivering issue
Hi! We are having an issue with our emails not delivering. I just got off the phone with Go Daddy support team. I emailed from our info@realnoni.com to two different Go Daddy support members and neither as of now has received my email in the inbox nor junk/spam folder. They informed us that it is li...
- Thu May 07, 2020 3:01 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8688
Tutorial for Ad Campaigns
Hi!
Is there a video that explains how to use the "Ad Campaigns" feature of AllProWebTools?
How many "advertisements" can you add to one campaign?
What does "ad type" mean?
Is there a video that explains how to use the "Ad Campaigns" feature of AllProWebTools?
How many "advertisements" can you add to one campaign?
What does "ad type" mean?
- Wed May 06, 2020 3:40 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaigns
- Replies: 5
- Views: 2675
Re: Ad Campaigns
Great! We have three product ads that run on google shopping. One one product url has been tracked under our "Google Merchant Center" Campaign in the console To generate reference code URLs for the other two product ads that are not being tracked in our AllProWebTools console do i use the same AD Ca...
- Tue May 05, 2020 10:45 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaigns
- Replies: 5
- Views: 2675
Re: Ad Campaigns
Yikes! That means for the past 5 years all our Google Shopping and Ads data that our marketing expert has been reporting has been incorrect! Good to know that we've been actually netting more than we thought since two entire products have not been being tracked all along. Follow up question....for t...
- Tue May 05, 2020 3:49 pm
- Forum: Report a Bug
- Topic: Coupon code creation not working
- Replies: 1
- Views: 1193
Coupon code creation not working
HI! I am trying to create a coupon for a customer and am getting this error message: "Whoops! Please use a Coupon Code that uses only letters and numbers. [JAB02-100]"
The coupon code does only have letters, the code i'm trying to create is simply "aloha" Please help. Thank you!
The coupon code does only have letters, the code i'm trying to create is simply "aloha" Please help. Thank you!
- Mon May 04, 2020 8:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaigns
- Replies: 5
- Views: 2675
Ad Campaigns
Hi! Our AllProWebTools marketing expert set up our Ad Campaign for tracking our google Shopping Ads. Just was having a further look in our AllProWebTools console in marketing>Ad Campaigns>Google Merchant Center and noticed that it appears to only be tracking sales data from our Noni Fruit Leather ur...
- Wed Apr 29, 2020 3:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: Email table spacing/"preview option"
- Replies: 3
- Views: 1657
Re: Email table spacing/"preview option"
Hi! Ok fixed #1 :) So the "preview" mode is basically useless? I understand different email domains will adjust to fit size/fit screens/devices....but shouldn't the preview mode at least some what resemble what the customer will see? Shouldn't the font and basic spacing display pretty close to what ...
- Tue Apr 28, 2020 7:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: Email table spacing/"preview option"
- Replies: 3
- Views: 1657
Email table spacing/"preview option"
Hi! Is there a video that clearly shows are to create an email with different headers, tables, spacing etc? I am working on our May 2020 Email 1 and having issues with how images are displaying in the table. I have 3 questions: 1) Why does the image display at different spacing in each cell within a...
- Fri Apr 24, 2020 9:23 pm
- Forum: Help / How to use AllProWebTools
- Topic: Email paragraph formating
- Replies: 1
- Views: 1471
Email paragraph formating
Hi! I am working on an email titled "May Email 1" and I cannot get the "bold font" formating to clear in the section of this screenshot. I've tried the "B" and the "clear formating" option and nothing happens. May email 1.png Also when I paste new verbiage into the email in place of the text that is...
- Sun Apr 19, 2020 10:13 pm
- Forum: Help / How to use AllProWebTools
- Topic: Whitelisting
- Replies: 1
- Views: 2364
Whitelisting
Hi! We received an email message from [email protected] that we need to "provide the IP address of your
instance for whitelisting. IB107" for an email domain we email to....how do I do this?
instance for whitelisting. IB107" for an email domain we email to....how do I do this?
- Fri Apr 17, 2020 10:36 pm
- Forum: Help / How to use AllProWebTools
- Topic: Hosted domains
- Replies: 2
- Views: 1444
Re: Hosted domains
the instructions link you added in is for cancelling our entire account. This is not what we inquired about. We are only trying to not pay for hosting the additional listed domains above...please provide directions on how to just address the above listed domains. thank you!
- Fri Apr 17, 2020 9:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: Hosted domains
- Replies: 2
- Views: 1444
Hosted domains
Hi! We have a number of hosted domains, where in the AllProWebTools console can I find these and make changes...(i.e stop paying for hosting and turn them off) https://better-than-noni-juice.com/ http://noniforpets.com/ http://www.noniantioxidants.com/ http://www.superfoodnoni.com/ http://nonijuicet...
- Thu Apr 09, 2020 2:00 pm
- Forum: Report a Bug
- Topic: Website Shop page display issue
- Replies: 1
- Views: 1449
Website Shop page display issue
Hi! Our website "Shop" page is having a display issue? Looks like it's pulling the product description and the product bullet points from the individual product page and displaying them all together with no punctuation and smashing words together that should have a space between. For example "noniju...
- Tue Apr 07, 2020 7:27 pm
- Forum: Report a Bug
- Topic: Address zip code input
- Replies: 6
- Views: 4633
Address zip code input
Hi! When we are putting in a new customer by clicking + and then contact we are having an issue with the zip code field. When we used to type in the zip code and click the green check mark to confirm it would then auto-populate the city and state fields which made putting in the address much quicker...
- Tue Mar 24, 2020 3:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: Comments on blogs- Facebook plugin
- Replies: 2
- Views: 1873
Comments on blogs- Facebook plugin
Hi!
How do we know when someone has made a comment on one of our blogs? I see Facebook comments plugin is used but we are not getting any notifications in our AllProWebTools console nor when we login to our Facebook account...where should we be seeing the notification?
How do we know when someone has made a comment on one of our blogs? I see Facebook comments plugin is used but we are not getting any notifications in our AllProWebTools console nor when we login to our Facebook account...where should we be seeing the notification?