Search found 179 matches
- Mon Jun 08, 2020 10:06 am
- Forum: Report a Bug
- Topic: Customers unable to view our website
- Replies: 3
- Views: 1797
Re: Customers unable to view our website
This is caused when our systems detect suspicious activity from a user. Their access is restricted to protect your company from malicious activity. This user's access has now been restored.
- Mon Jun 08, 2020 9:33 am
- Forum: Report a Bug
- Topic: Auto Stop and Start Marketing Campaigns
- Replies: 1
- Views: 1125
Re: Auto Stop and Start Marketing Campaigns
Thanks for reporting this. We will need 2 or more examples in order to track this issue down for you.
Please provide the customer id number for this occurrence and keep an eye out for when this happens again and provide the customer id for the new occurrence as well.
Please provide the customer id number for this occurrence and keep an eye out for when this happens again and provide the customer id for the new occurrence as well.
- Mon Jun 08, 2020 9:31 am
- Forum: Report a Bug
- Topic: Facebook Page Connections
- Replies: 1
- Views: 1137
Re: Facebook Page Connections
This can be addressed by deleting the link to Facebook and then reconnecting the Facebook account. This can be done from the main menu under: settings->integrations and then "Facebook Integration"
- Mon Jun 08, 2020 9:27 am
- Forum: Report a Bug
- Topic: Google Calendar Integration not working since Updating to 5.5
- Replies: 6
- Views: 3056
Re: Google Calendar Integration not working since Updating to 5.5
Thanks for reporting this, we are currently looking into this and will have an update later today.
- Thu Jun 04, 2020 7:22 pm
- Forum: Report a Bug
- Topic: Unpaid invoice section missing from customer "my account"
- Replies: 3
- Views: 1764
Re: Unpaid invoice section missing from customer "my account"
Thanks for reporting this. The issue has been addressed.
- Thu Jun 04, 2020 6:15 pm
- Forum: Report a Bug
- Topic: Submission box report missing download CSV option
- Replies: 6
- Views: 2423
Re: Submission box report missing download CSV option
This feature will be returning in version 5.5 in the next few weeks.
- Thu Jun 04, 2020 1:06 pm
- Forum: Report a Bug
- Topic: MER abandoned cart data
- Replies: 4
- Views: 1917
Re: MER abandoned cart data
The reason that the numbers do not match from the 2 different reports is: The Abandoned Cart Report that you included only shows the abandoned carts from visitors to your website who provided their contact information. There are many more abandoned carts generated from visitors who click "add to car...
- Tue Jun 02, 2020 8:25 pm
- Forum: Report a Bug
- Topic: MER abandoned cart data
- Replies: 4
- Views: 1917
Re: MER abandoned cart data
The screenshot you provided does not show the entire date range selected. Here is a screenshot taken from your account today that shows the date range and only 20 abandoned carts. noni-mer.png The Abandoned Cart Report that you included only shows the abandoned carts from visitors to your website wh...
- Tue Jun 02, 2020 7:29 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8646
Re: Tutorial for Ad Campaigns
It would appear from this screenshot, that you have correctly setup your tracking codes and that data is being collected.
The tracking system uses a number of methods to avoid false positives. These methods include browser cookies, ip address, URL tracker links, etc.
The tracking system uses a number of methods to avoid false positives. These methods include browser cookies, ip address, URL tracker links, etc.
- Thu May 21, 2020 3:39 pm
- Forum: Suggestions / Feature Requests
- Topic: Membership Report
- Replies: 1
- Views: 1450
Re: Membership Report
Yes - from the main menu, you can select: reports->sales->memberships. The screen will look like this: Screenshot from 2020-05-21 17-35-44.png You can sort the list so that all of the active accounts are at the top by clicking the label that says "Status", like this: deanna2.png You can copy and pas...
- Wed May 20, 2020 12:13 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to preview a blog that is marked private
- Replies: 1
- Views: 989
Re: How to preview a blog that is marked private
We suggest that you temporarily mark the blog as "public" for the few seconds that it takes to click the preview, you can then immediately mark the blog as "private" once the preview loads in your web browser.
- Fri May 15, 2020 12:37 pm
- Forum: Help / How to use AllProWebTools
- Topic: Blog grid image issue
- Replies: 8
- Views: 3140
Re: Blog grid image issue
This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.
- Fri May 15, 2020 12:36 pm
- Forum: Help / How to use AllProWebTools
- Topic: Image size not reflecting correctly in blog
- Replies: 5
- Views: 2330
Re: Image size not reflecting correctly in blog
This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.
- Fri May 15, 2020 12:30 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to find an image size in a current blog post
- Replies: 2
- Views: 1334
Re: How to find an image size in a current blog post
The fields that you are referring to are blank because you have not specified any resizing dimensions. This means the image is being used at it's full dimensions. You can see the full image dimensions when you are selecting the image from the "Manage Images and Files" area. Just right click on the i...
- Fri May 15, 2020 12:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8646
Re: Tutorial for Ad Campaigns
The data is updated every time that you reload the reports page.
- Fri May 08, 2020 3:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8646
Re: Tutorial for Ad Campaigns
Yes, the name has been changed to "Ad Campaigns"
"not activated" tells you that no visits have been recorded yet. Publish your link so that users will click on it and you will see it become active automatically.
"not activated" tells you that no visits have been recorded yet. Publish your link so that users will click on it and you will see it become active automatically.
- Fri May 08, 2020 3:29 pm
- Forum: Report a Bug
- Topic: Email on mobile not working
- Replies: 1
- Views: 1260
Re: Email on mobile not working
You will find step by step instructions here: https://www.allprowebtools.com/iPhone-E ... gs-ios-12/
- Fri May 08, 2020 9:25 am
- Forum: Report a Bug
- Topic: Email delivering issue
- Replies: 1
- Views: 1291
Re: Email delivering issue
We have run the following test with Google and got back this response indicating that all email security is working properly: Screenshot from 2020-05-08 11-19-58.png We also ran a test on your domain to see if you have been blacklisted, with the following results showing that your email address has ...
- Fri May 08, 2020 9:06 am
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 8646
Re: Tutorial for Ad Campaigns
Here is a video about the ad manager:
The "Ad Type" is just for your reference - it does not change the functionality.
The "Ad Type" is just for your reference - it does not change the functionality.
- Tue May 05, 2020 4:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaigns
- Replies: 5
- Views: 2662
Re: Ad Campaigns
Yes, you are correct. Only the one product was being tracked and you can setup any other items that you would like to track and the system will generate reference code URLs for you to use in your ads.
- Tue May 05, 2020 4:19 pm
- Forum: Report a Bug
- Topic: Coupon code creation not working
- Replies: 1
- Views: 1193
Re: Coupon code creation not working
Is there a space character before or after your coupon code?
- Thu Apr 30, 2020 8:24 am
- Forum: Suggestions / Feature Requests
- Topic: Please restore chat for desktop
- Replies: 2
- Views: 1864
Re: Please restore chat for desktop
Support Chat is still available.
You may have attempted to connect with Support Chat after hours or perhaps all of our reps were helping others. You were given a phone number where you could request assistance.
Please try to use the Support Chat again and let us know if this issue persists.
You may have attempted to connect with Support Chat after hours or perhaps all of our reps were helping others. You were given a phone number where you could request assistance.
Please try to use the Support Chat again and let us know if this issue persists.
- Wed Apr 29, 2020 10:02 am
- Forum: Help / How to use AllProWebTools
- Topic: Email table spacing/"preview option"
- Replies: 3
- Views: 1657
Re: Email table spacing/"preview option"
For item #1: You have an extra line above the image - as if you had started to type and then deleted all of the words - but there is still a blank line there for text. Just click in the empty spave and you will see your cursor blinking on the blank line. You can click the "delete" key or "backspace"...
- Mon Apr 27, 2020 11:12 am
- Forum: Help / How to use AllProWebTools
- Topic: Email paragraph formating
- Replies: 1
- Views: 1471
Re: Email paragraph formating
There can be a number of causes of this behavior. It usually means that when you are pasting content, it is bringing over the styling from where you copied the text from. You can avoid copying with styling by using cntrl+shift+v instead of the usual cntrl+v If the editor is "stuck" in bold, the easi...
- Mon Apr 20, 2020 8:24 am
- Forum: Help / How to use AllProWebTools
- Topic: Whitelisting
- Replies: 1
- Views: 2364
Re: Whitelisting
We will need additional information to assist you with this. The email that you received back contains diagnostic information that will be helpful. Please contact our Support Team during normal business hours via screenshare or chat for assistance. Here is a video that explains how to contact our Su...
- Tue Apr 14, 2020 12:16 pm
- Forum: Help / How to use AllProWebTools
- Topic: New Gallery Not Displaying
- Replies: 4
- Views: 2164
Re: New Gallery Not Displaying
Thank you for clarifying this. You can access the webpage from the main menu by going to "Website" and then clicking on "My Webpages". From this page, you can enter a search in the box on the right for "gallery" - this will filter the list of webpages to make it easier to find. It will look like thi...
- Thu Mar 12, 2020 3:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: Question about Affiliates
- Replies: 6
- Views: 4538
Re: Question about Affiliates
What data is it that you would like to track? Is it just visits?
- Mon Mar 09, 2020 12:59 pm
- Forum: Help / How to use AllProWebTools
- Topic: Question about Affiliates
- Replies: 6
- Views: 4538
Re: Question about Affiliates
The affiliate system was designed to work with internal links, it does not provide tracking information for external links.
- Sat Feb 29, 2020 1:41 pm
- Forum: Suggestions / Feature Requests
- Topic: Editing Email Campaigns
- Replies: 3
- Views: 2953
Re: Editing Email Campaigns
The ability to change campaign names and tags is now available in version 5.3.
- Thu Feb 27, 2020 7:48 pm
- Forum: Report a Bug
- Topic: Issue with leadbox integrated into WordPress
- Replies: 4
- Views: 3186
Re: Issue with leadbox integrated into WordPress
Please provide a URL to this page so that we can take a look for you.
- Tue Jan 14, 2020 6:17 pm
- Forum: Help / How to use AllProWebTools
- Topic: Export leads by date range
- Replies: 1
- Views: 1157
Re: Export leads by date range
This can be done from the main menu by clicking "Reports" then "Website" then "Submissions".
On this page you can select the signup box name where the leads came from and the desired date range in the top right corner. There is also a "Download" button and a "Print" button.
On this page you can select the signup box name where the leads came from and the desired date range in the top right corner. There is also a "Download" button and a "Print" button.
- Thu Oct 10, 2019 1:41 pm
- Forum: Report a Bug
- Topic: Custom Integer Field
- Replies: 1
- Views: 1757
Re: Custom Integer Field
Yes, placing a zero is the intended functionality for an integer field. At this time, this is the recommended solution.
If any other users would like to see the ability to clear the field to empty - please comment below in this thread and we will consider it for a future version.
If any other users would like to see the ability to clear the field to empty - please comment below in this thread and we will consider it for a future version.
- Thu Aug 01, 2019 4:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: How can I link products together for "related products"
- Replies: 2
- Views: 1804
Re: How can I link products together for "related products"
The "related products" cannot be changed.
You may appreciate using the "upsell" feature as explained in this video (the video is from an older version of AllProWebTools, but the upsell feature still works the same):
You may appreciate using the "upsell" feature as explained in this video (the video is from an older version of AllProWebTools, but the upsell feature still works the same):
- Mon Jul 29, 2019 2:58 pm
- Forum: Suggestions / Feature Requests
- Topic: Allow STRIPE for recurring payments and memberships
- Replies: 6
- Views: 4193
Re: Allow STRIPE for recurring payments and memberships
We are currently working to release ver 5.1, you can read all of the new features here: https://allprowebtools.com/forum/viewtopic.php?f=5&t=4050&p=8617#p8617 You can also see a directory of all currently planned versions (and features to be included) here: https://allprowebtools.com/forum/viewforum...
- Fri Jul 26, 2019 12:00 pm
- Forum: Suggestions / Feature Requests
- Topic: Acquire Leads tool functionality
- Replies: 4
- Views: 2730
Re: Acquire Leads tool functionality
Thanks for the suggestion! We will consider adding this to a future version release.
- Fri Jul 12, 2019 2:09 pm
- Forum: Help / How to use AllProWebTools
- Topic: How can a customer check their autoship order?
- Replies: 2
- Views: 1612
Re: How can a customer check their autoship order?
The data the you have requested has been added to the page. Thanks for the suggestion!
- Tue Jun 11, 2019 12:34 pm
- Forum: Help / How to use AllProWebTools
- Topic: Redirect to specific page after login
- Replies: 4
- Views: 2193
Re: Redirect to specific page after login
You will find this setting by clicking on settings>website from the main menu and then choose the tab called "other settings". You will see an option for "Redirect on Login URL"
Hope that helps!
Hope that helps!
- Mon Apr 01, 2019 7:25 pm
- Forum: Report a Bug
- Topic: Contact Custom Fields - Date Won't Clear Out
- Replies: 5
- Views: 3860
Re: Contact Custom Fields - Date Won't Clear Out
Thanks for reporting this. The development team is looking into a resolution to this issue. We will report back in this forum thread soon.
Until then, we have manually cleared the value in record 513 for you.
Until then, we have manually cleared the value in record 513 for you.
- Sat Mar 23, 2019 11:19 am
- Forum: Report a Bug
- Topic: Dicitonary term edits not saving
- Replies: 5
- Views: 2462
Re: Dicitonary term edits not saving
Please provide a specific dictionary term where this is happening so that we can reproduce the issue that you are experiencing to investigate further.
- Mon Jan 28, 2019 3:10 pm
- Forum: Help / How to use AllProWebTools
- Topic: code on websiste
- Replies: 42
- Views: 16410
Re: code on websiste
Thank you for providing that new code. I have installed it on your website at: http://www.holisticnutritionfood.com/Supplements/ I found that it does NOT work in the Chrome web browser. But it DOES work in the Firefox web browser and Internet Explorer and the Safari web browser for Apple products. I...
- Mon Jan 28, 2019 10:57 am
- Forum: Help / How to use AllProWebTools
- Topic: code on websiste
- Replies: 42
- Views: 16410
Re: code on websiste
I have taken the 2 new codes that you provided and saved them to your webpage successfully. The boxes are now there, but nothing appears in them. I have also placed the 2 codes that you provided into a plain HTML document (that does not use AllProWebTools) and they still show up empty. The original ...
- Mon Jan 28, 2019 9:56 am
- Forum: Help / How to use AllProWebTools
- Topic: code on websiste
- Replies: 42
- Views: 16410
Re: code on websiste
Thank you for this. We are looking into this for you now...
- Fri Nov 16, 2018 10:15 am
- Forum: Report a Bug
- Topic: Product marked as 'Private' can still be viewed and purchased
- Replies: 1
- Views: 1174
Re: Product marked as 'Private' can still be viewed and purchased
This question was addressed here: viewtopic.php?f=1&t=4036
- Fri Nov 16, 2018 10:13 am
- Forum: Report a Bug
- Topic: Error on Check out Page
- Replies: 1
- Views: 1182
Re: Error on Check out Page
We will be happy to assist you with this error! Please provide instructions on how we can reproduce this issue including the Support Code for the account where this occurred.
- Wed Nov 14, 2018 9:44 am
- Forum: Help / How to use AllProWebTools
- Topic: Question about downloadable products
- Replies: 1
- Views: 1286
Re: Question about downloadable products
Your question seems to be specific to your specific account, how you have it configured, and in which order you are performing these actions.
This question can be best addressed by contacting our Support Team via screenshare support as show here:
This question can be best addressed by contacting our Support Team via screenshare support as show here:
- Wed Oct 17, 2018 2:35 pm
- Forum: Help / How to use AllProWebTools
- Topic: Selling My Business - How do I transfer my AllProWebTools account to a new owner?
- Replies: 2
- Views: 1706
Re: Selling My Business - How do I transfer my AllProWebTools account to a new owner?
Here are the directions to change ownership of your account to someone else: 1. You can start by following these instructions to create a new user in your account: https://youtu.be/pD5UckAIkuo 2. You can change all account and billing info by going to "Settings"->"Company Information" 3. You can cha...
- Mon Sep 24, 2018 2:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: FlipBook PDF
- Replies: 2
- Views: 1797
Re: FlipBook PDF
You may also consider setting up a gallery as explained in this video:
- Tue Sep 18, 2018 10:08 am
- Forum: Suggestions / Feature Requests
- Topic: Set Coupon Start date
- Replies: 2
- Views: 1867
Re: Set Coupon Start date
It is currently not possible to set a coupon to start on a certain day. I have moved this post to the suggestions forum for future consideration by our Programming Team.
Thanks for the feedback!
Thanks for the feedback!
- Wed Aug 22, 2018 10:40 am
- Forum: Report a Bug
- Topic: Password creation issues
- Replies: 1
- Views: 1371
Re: Password creation issues
We appreciate your posting these concerns, but we cannot discuss password algorithms and policies in a public forum. If you would like to discuss this further, please contact the Support Team as shown in this video and we will be happy to discuss this with you further:
- Mon Jul 30, 2018 3:02 pm
- Forum: Help / How to use AllProWebTools
- Topic: remove 'testimonial discount coupon' line from leave a review
- Replies: 2
- Views: 1446
Re: remove 'testimonial discount coupon' line from leave a review
You can access these settings by choosing "settings" from the main menu and then go to "Website". Here you will find a box titled "Testimonial Discounts". We have found that you can increase the number of testimonials received by offering an incentive. To remove the incentives, you can just clear th...