Search found 179 matches

by Brads326
Mon Jun 08, 2020 10:06 am
Forum: Report a Bug
Topic: Customers unable to view our website
Replies: 3
Views: 1737

Re: Customers unable to view our website

This is caused when our systems detect suspicious activity from a user. Their access is restricted to protect your company from malicious activity. This user's access has now been restored.
by Brads326
Mon Jun 08, 2020 9:33 am
Forum: Report a Bug
Topic: Auto Stop and Start Marketing Campaigns
Replies: 1
Views: 1096

Re: Auto Stop and Start Marketing Campaigns

Thanks for reporting this. We will need 2 or more examples in order to track this issue down for you.

Please provide the customer id number for this occurrence and keep an eye out for when this happens again and provide the customer id for the new occurrence as well.
by Brads326
Mon Jun 08, 2020 9:31 am
Forum: Report a Bug
Topic: Facebook Page Connections
Replies: 1
Views: 1107

Re: Facebook Page Connections

This can be addressed by deleting the link to Facebook and then reconnecting the Facebook account. This can be done from the main menu under: settings->integrations and then "Facebook Integration"
by Brads326
Mon Jun 08, 2020 9:27 am
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 3005

Re: Google Calendar Integration not working since Updating to 5.5

Thanks for reporting this, we are currently looking into this and will have an update later today.
by Brads326
Thu Jun 04, 2020 7:22 pm
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 1713

Re: Unpaid invoice section missing from customer "my account"

Thanks for reporting this. The issue has been addressed.
by Brads326
Thu Jun 04, 2020 6:15 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 2369

Re: Submission box report missing download CSV option

This feature will be returning in version 5.5 in the next few weeks.
by Brads326
Thu Jun 04, 2020 1:06 pm
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 1862

Re: MER abandoned cart data

The reason that the numbers do not match from the 2 different reports is: The Abandoned Cart Report that you included only shows the abandoned carts from visitors to your website who provided their contact information. There are many more abandoned carts generated from visitors who click "add to car...
by Brads326
Tue Jun 02, 2020 8:25 pm
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 1862

Re: MER abandoned cart data

The screenshot you provided does not show the entire date range selected. Here is a screenshot taken from your account today that shows the date range and only 20 abandoned carts. noni-mer.png The Abandoned Cart Report that you included only shows the abandoned carts from visitors to your website wh...
by Brads326
Tue Jun 02, 2020 7:29 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 8485

Re: Tutorial for Ad Campaigns

It would appear from this screenshot, that you have correctly setup your tracking codes and that data is being collected.
noni-ad-manager.png
noni-ad-manager.png (44.21 KiB) Viewed 7660 times
The tracking system uses a number of methods to avoid false positives. These methods include browser cookies, ip address, URL tracker links, etc.
by Brads326
Thu May 21, 2020 3:39 pm
Forum: Suggestions / Feature Requests
Topic: Membership Report
Replies: 1
Views: 1419

Re: Membership Report

Yes - from the main menu, you can select: reports->sales->memberships. The screen will look like this: Screenshot from 2020-05-21 17-35-44.png You can sort the list so that all of the active accounts are at the top by clicking the label that says "Status", like this: deanna2.png You can copy and pas...
by Brads326
Wed May 20, 2020 12:13 pm
Forum: Help / How to use AllProWebTools
Topic: How to preview a blog that is marked private
Replies: 1
Views: 966

Re: How to preview a blog that is marked private

We suggest that you temporarily mark the blog as "public" for the few seconds that it takes to click the preview, you can then immediately mark the blog as "private" once the preview loads in your web browser.
by Brads326
Fri May 15, 2020 12:37 pm
Forum: Help / How to use AllProWebTools
Topic: Blog grid image issue
Replies: 8
Views: 3075

Re: Blog grid image issue

This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.
by Brads326
Fri May 15, 2020 12:36 pm
Forum: Help / How to use AllProWebTools
Topic: Image size not reflecting correctly in blog
Replies: 5
Views: 2281

Re: Image size not reflecting correctly in blog

This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.
by Brads326
Fri May 15, 2020 12:30 pm
Forum: Help / How to use AllProWebTools
Topic: How to find an image size in a current blog post
Replies: 2
Views: 1314

Re: How to find an image size in a current blog post

The fields that you are referring to are blank because you have not specified any resizing dimensions. This means the image is being used at it's full dimensions. You can see the full image dimensions when you are selecting the image from the "Manage Images and Files" area. Just right click on the i...
by Brads326
Fri May 15, 2020 12:18 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 8485

Re: Tutorial for Ad Campaigns

The data is updated every time that you reload the reports page.
by Brads326
Fri May 08, 2020 3:33 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 8485

Re: Tutorial for Ad Campaigns

Yes, the name has been changed to "Ad Campaigns"

"not activated" tells you that no visits have been recorded yet. Publish your link so that users will click on it and you will see it become active automatically.
by Brads326
Fri May 08, 2020 3:29 pm
Forum: Report a Bug
Topic: Email on mobile not working
Replies: 1
Views: 1244

Re: Email on mobile not working

You will find step by step instructions here: https://www.allprowebtools.com/iPhone-E ... gs-ios-12/
by Brads326
Fri May 08, 2020 9:25 am
Forum: Report a Bug
Topic: Email delivering issue
Replies: 1
Views: 1273

Re: Email delivering issue

We have run the following test with Google and got back this response indicating that all email security is working properly: Screenshot from 2020-05-08 11-19-58.png We also ran a test on your domain to see if you have been blacklisted, with the following results showing that your email address has ...
by Brads326
Fri May 08, 2020 9:06 am
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 8485

Re: Tutorial for Ad Campaigns

Here is a video about the ad manager:



The "Ad Type" is just for your reference - it does not change the functionality.
by Brads326
Tue May 05, 2020 4:22 pm
Forum: Help / How to use AllProWebTools
Topic: Ad Campaigns
Replies: 5
Views: 2610

Re: Ad Campaigns

Yes, you are correct. Only the one product was being tracked and you can setup any other items that you would like to track and the system will generate reference code URLs for you to use in your ads.
by Brads326
Tue May 05, 2020 4:19 pm
Forum: Report a Bug
Topic: Coupon code creation not working
Replies: 1
Views: 1188

Re: Coupon code creation not working

Is there a space character before or after your coupon code?
by Brads326
Thu Apr 30, 2020 8:24 am
Forum: Suggestions / Feature Requests
Topic: Please restore chat for desktop
Replies: 2
Views: 1841

Re: Please restore chat for desktop

Support Chat is still available.

You may have attempted to connect with Support Chat after hours or perhaps all of our reps were helping others. You were given a phone number where you could request assistance.

Please try to use the Support Chat again and let us know if this issue persists.
by Brads326
Wed Apr 29, 2020 10:02 am
Forum: Help / How to use AllProWebTools
Topic: Email table spacing/"preview option"
Replies: 3
Views: 1646

Re: Email table spacing/"preview option"

For item #1: You have an extra line above the image - as if you had started to type and then deleted all of the words - but there is still a blank line there for text. Just click in the empty spave and you will see your cursor blinking on the blank line. You can click the "delete" key or "backspace"...
by Brads326
Mon Apr 27, 2020 11:12 am
Forum: Help / How to use AllProWebTools
Topic: Email paragraph formating
Replies: 1
Views: 1465

Re: Email paragraph formating

There can be a number of causes of this behavior. It usually means that when you are pasting content, it is bringing over the styling from where you copied the text from. You can avoid copying with styling by using cntrl+shift+v instead of the usual cntrl+v If the editor is "stuck" in bold, the easi...
by Brads326
Mon Apr 20, 2020 8:24 am
Forum: Help / How to use AllProWebTools
Topic: Whitelisting
Replies: 1
Views: 2357

Re: Whitelisting

We will need additional information to assist you with this. The email that you received back contains diagnostic information that will be helpful. Please contact our Support Team during normal business hours via screenshare or chat for assistance. Here is a video that explains how to contact our Su...
by Brads326
Tue Apr 14, 2020 12:16 pm
Forum: Help / How to use AllProWebTools
Topic: New Gallery Not Displaying
Replies: 4
Views: 2137

Re: New Gallery Not Displaying

Thank you for clarifying this. You can access the webpage from the main menu by going to "Website" and then clicking on "My Webpages". From this page, you can enter a search in the box on the right for "gallery" - this will filter the list of webpages to make it easier to find. It will look like thi...
by Brads326
Thu Mar 12, 2020 3:22 pm
Forum: Help / How to use AllProWebTools
Topic: Question about Affiliates
Replies: 6
Views: 4477

Re: Question about Affiliates

What data is it that you would like to track? Is it just visits?
by Brads326
Mon Mar 09, 2020 12:59 pm
Forum: Help / How to use AllProWebTools
Topic: Question about Affiliates
Replies: 6
Views: 4477

Re: Question about Affiliates

The affiliate system was designed to work with internal links, it does not provide tracking information for external links.
by Brads326
Sat Feb 29, 2020 1:41 pm
Forum: Suggestions / Feature Requests
Topic: Editing Email Campaigns
Replies: 3
Views: 2915

Re: Editing Email Campaigns

The ability to change campaign names and tags is now available in version 5.3.
by Brads326
Thu Feb 27, 2020 7:48 pm
Forum: Report a Bug
Topic: Issue with leadbox integrated into WordPress
Replies: 4
Views: 3126

Re: Issue with leadbox integrated into WordPress

Please provide a URL to this page so that we can take a look for you.
by Brads326
Tue Jan 14, 2020 6:17 pm
Forum: Help / How to use AllProWebTools
Topic: Export leads by date range
Replies: 1
Views: 1154

Re: Export leads by date range

This can be done from the main menu by clicking "Reports" then "Website" then "Submissions".

On this page you can select the signup box name where the leads came from and the desired date range in the top right corner. There is also a "Download" button and a "Print" button.
by Brads326
Thu Oct 10, 2019 1:41 pm
Forum: Report a Bug
Topic: Custom Integer Field
Replies: 1
Views: 1741

Re: Custom Integer Field

Yes, placing a zero is the intended functionality for an integer field. At this time, this is the recommended solution.

If any other users would like to see the ability to clear the field to empty - please comment below in this thread and we will consider it for a future version.
by Brads326
Thu Aug 01, 2019 4:14 pm
Forum: Help / How to use AllProWebTools
Topic: How can I link products together for "related products"
Replies: 2
Views: 1766

Re: How can I link products together for "related products"

The "related products" cannot be changed.

You may appreciate using the "upsell" feature as explained in this video (the video is from an older version of AllProWebTools, but the upsell feature still works the same):

by Brads326
Mon Jul 29, 2019 2:58 pm
Forum: Suggestions / Feature Requests
Topic: Allow STRIPE for recurring payments and memberships
Replies: 6
Views: 4144

Re: Allow STRIPE for recurring payments and memberships

We are currently working to release ver 5.1, you can read all of the new features here: https://allprowebtools.com/forum/viewtopic.php?f=5&t=4050&p=8617#p8617 You can also see a directory of all currently planned versions (and features to be included) here: https://allprowebtools.com/forum/viewforum...
by Brads326
Fri Jul 26, 2019 12:00 pm
Forum: Suggestions / Feature Requests
Topic: Acquire Leads tool functionality
Replies: 4
Views: 2699

Re: Acquire Leads tool functionality

Thanks for the suggestion! We will consider adding this to a future version release.
by Brads326
Fri Jul 12, 2019 2:09 pm
Forum: Help / How to use AllProWebTools
Topic: How can a customer check their autoship order?
Replies: 2
Views: 1583

Re: How can a customer check their autoship order?

The data the you have requested has been added to the page. Thanks for the suggestion!
by Brads326
Tue Jun 11, 2019 12:34 pm
Forum: Help / How to use AllProWebTools
Topic: Redirect to specific page after login
Replies: 4
Views: 2163

Re: Redirect to specific page after login

You will find this setting by clicking on settings>website from the main menu and then choose the tab called "other settings". You will see an option for "Redirect on Login URL"

Hope that helps!
by Brads326
Mon Apr 01, 2019 7:25 pm
Forum: Report a Bug
Topic: Contact Custom Fields - Date Won't Clear Out
Replies: 5
Views: 3826

Re: Contact Custom Fields - Date Won't Clear Out

Thanks for reporting this. The development team is looking into a resolution to this issue. We will report back in this forum thread soon.

Until then, we have manually cleared the value in record 513 for you.
by Brads326
Sat Mar 23, 2019 11:19 am
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 2431

Re: Dicitonary term edits not saving

Please provide a specific dictionary term where this is happening so that we can reproduce the issue that you are experiencing to investigate further.
by Brads326
Mon Jan 28, 2019 3:10 pm
Forum: Help / How to use AllProWebTools
Topic: code on websiste
Replies: 42
Views: 15654

Re: code on websiste

Thank you for providing that new code. I have installed it on your website at: http://www.holisticnutritionfood.com/Supplements/ I found that it does NOT work in the Chrome web browser. But it DOES work in the Firefox web browser and Internet Explorer and the Safari web browser for Apple products. I...
by Brads326
Mon Jan 28, 2019 10:57 am
Forum: Help / How to use AllProWebTools
Topic: code on websiste
Replies: 42
Views: 15654

Re: code on websiste

I have taken the 2 new codes that you provided and saved them to your webpage successfully. The boxes are now there, but nothing appears in them. I have also placed the 2 codes that you provided into a plain HTML document (that does not use AllProWebTools) and they still show up empty. The original ...
by Brads326
Mon Jan 28, 2019 9:56 am
Forum: Help / How to use AllProWebTools
Topic: code on websiste
Replies: 42
Views: 15654

Re: code on websiste

Thank you for this. We are looking into this for you now...
by Brads326
Fri Nov 16, 2018 10:13 am
Forum: Report a Bug
Topic: Error on Check out Page
Replies: 1
Views: 1172

Re: Error on Check out Page

We will be happy to assist you with this error! Please provide instructions on how we can reproduce this issue including the Support Code for the account where this occurred.
by Brads326
Wed Nov 14, 2018 9:44 am
Forum: Help / How to use AllProWebTools
Topic: Question about downloadable products
Replies: 1
Views: 1278

Re: Question about downloadable products

Your question seems to be specific to your specific account, how you have it configured, and in which order you are performing these actions.

This question can be best addressed by contacting our Support Team via screenshare support as show here:

by Brads326
Wed Oct 17, 2018 2:35 pm
Forum: Help / How to use AllProWebTools
Topic: Selling My Business - How do I transfer my AllProWebTools account to a new owner?
Replies: 2
Views: 1680

Re: Selling My Business - How do I transfer my AllProWebTools account to a new owner?

Here are the directions to change ownership of your account to someone else: 1. You can start by following these instructions to create a new user in your account: https://youtu.be/pD5UckAIkuo 2. You can change all account and billing info by going to "Settings"->"Company Information" 3. You can cha...
by Brads326
Mon Sep 24, 2018 2:08 pm
Forum: Help / How to use AllProWebTools
Topic: FlipBook PDF
Replies: 2
Views: 1788

Re: FlipBook PDF

You may also consider setting up a gallery as explained in this video:

by Brads326
Tue Sep 18, 2018 10:08 am
Forum: Suggestions / Feature Requests
Topic: Set Coupon Start date
Replies: 2
Views: 1848

Re: Set Coupon Start date

It is currently not possible to set a coupon to start on a certain day. I have moved this post to the suggestions forum for future consideration by our Programming Team.

Thanks for the feedback!
by Brads326
Wed Aug 22, 2018 10:40 am
Forum: Report a Bug
Topic: Password creation issues
Replies: 1
Views: 1366

Re: Password creation issues

We appreciate your posting these concerns, but we cannot discuss password algorithms and policies in a public forum. If you would like to discuss this further, please contact the Support Team as shown in this video and we will be happy to discuss this with you further:

by Brads326
Mon Jul 30, 2018 3:02 pm
Forum: Help / How to use AllProWebTools
Topic: remove 'testimonial discount coupon' line from leave a review
Replies: 2
Views: 1438

Re: remove 'testimonial discount coupon' line from leave a review

You can access these settings by choosing "settings" from the main menu and then go to "Website". Here you will find a box titled "Testimonial Discounts". We have found that you can increase the number of testimonials received by offering an incentive. To remove the incentives, you can just clear th...