Search found 537 matches

by Andy1735
Tue Oct 04, 2016 2:40 pm
Forum: Report a Bug
Topic: unable to checkout with $0 deposit pre-orders
Replies: 8
Views: 4519

Re: unable to checkout with $0 deposit pre-orders

I think we wanted to verify that the person actually had a valid payment method. But I do not think it is a big deal, things with $0 deposit are typically very cheap. It would be fine to just let them submit the order without requiring payment info.

Anyway I'll test now..
by Andy1735
Tue Oct 04, 2016 1:41 pm
Forum: Report a Bug
Topic: unable to checkout with $0 deposit pre-orders
Replies: 8
Views: 4519

Re: unable to checkout with $0 deposit pre-orders

hit submit too quick. that's the same thing the customers are saying, and it only happens when the amount in the cart is zero, no items requiring payment.
by Andy1735
Tue Oct 04, 2016 1:40 pm
Forum: Report a Bug
Topic: unable to checkout with $0 deposit pre-orders
Replies: 8
Views: 4519

Re: unable to checkout with $0 deposit pre-orders

The payment buttons on the checkout page are all there. I am stopped if I try to pay by paypal with a paypal page that says "cart is empty", and if I enter CC information it won't complete because the amount is zero.

Not sure how we were doing this before Paypal was handling CC and paypal button
by Andy1735
Mon Oct 03, 2016 4:17 pm
Forum: Report a Bug
Topic: unable to checkout with $0 deposit pre-orders
Replies: 8
Views: 4519

unable to checkout with $0 deposit pre-orders

This is reported by several customers and confirmed by me. This used to work...
by Andy1735
Wed Sep 21, 2016 6:05 pm
Forum: Report a Bug
Topic: Russian customers not getting payment buttons
Replies: 10
Views: 5388

Re: Russian customers not getting payment buttons

Thanks, i will get some of them to test for us.

Shane is pretty insistent that other Russia customers have been missing the payment options. If I see that happen I will grab a screenshot and send it your way.
by Andy1735
Wed Sep 21, 2016 4:04 pm
Forum: Report a Bug
Topic: Russian customers not getting payment buttons
Replies: 10
Views: 5388

Re: Russian customers not getting payment buttons

hmm i'm getting an error on upload. 225k png file, would that cause a problem?
by Andy1735
Wed Sep 21, 2016 3:10 pm
Forum: Report a Bug
Topic: Russian customers not getting payment buttons
Replies: 10
Views: 5388

Re: Russian customers not getting payment buttons

I believe I have seen something similar to this before. The other two orders I see from Russia that were abandoned have "RUSSIA" (all caps) entered into the country. If you choose from the drop down you get to "Russia" and the shipping rates will work. I was running into this before where customers ...
by Andy1735
Wed Sep 21, 2016 3:06 pm
Forum: Report a Bug
Topic: Russian customers not getting payment buttons
Replies: 10
Views: 5388

Re: Russian customers not getting payment buttons

Okay, I can kind of narrow this down. The customers seem to be able to enter "russian federation" as their shipping address. This doesn't return rates. when I change their address to "Russia" in the backend I am able to get rates. I do not see where they can manually type this in. The countries are ...
by Andy1735
Wed Sep 21, 2016 2:58 pm
Forum: Report a Bug
Topic: Russian customers not getting payment buttons
Replies: 10
Views: 5388

Re: Russian customers not getting payment buttons

Okay, it is a different issue. The customers are not getting shipping rates returned and are therefore not able to complete the order. I've attached the screenshot
by Andy1735
Tue Sep 20, 2016 3:55 pm
Forum: Report a Bug
Topic: Russian customers not getting payment buttons
Replies: 10
Views: 5388

Re: Russian customers not getting payment buttons

Thanks for looking into this John! I will ask for screenshots. I believe the issue is the same as when we first forced Paypal to be the direct input CC processor AND have a paypal button simultaneously. When you would get to the checkout page there is no entry for CC fields nor was there a paypal bu...
by Andy1735
Tue Sep 20, 2016 1:44 pm
Forum: Report a Bug
Topic: Russian customers not getting payment buttons
Replies: 10
Views: 5388

Russian customers not getting payment buttons

kar***********ail.com is the most recent customer complaining of this, but there are several reports over the last week, all from Russia.

On the checkout page he is not getting CC entry forms nor is he getting the paypal button.
by Andy1735
Wed Sep 14, 2016 12:23 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 72200

Re: Inventory not adjusting when order is paid

okay that sounds good.

when I click on the link it says that nothing exists there. would like details on the next release.

Thanks!
by Andy1735
Tue Sep 13, 2016 4:01 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 72200

Re: Inventory not adjusting when order is paid

This still is not fixed and is causing headache. Any progress?

Here is the latest order with the issue 19919

Shane sent the guy the invoice, he paid, inventory did not go down. He manually marked the inventory down in this case so we do not oversell this item (we only have one left.)
by Andy1735
Fri Sep 02, 2016 9:06 am
Forum: Report a Bug
Topic: CC payment not bringing up entry fields in backend
Replies: 5
Views: 2969

Re: CC payment not bringing up entry fields in backend

I'm actually not sure it has since we made the change to Paypal for direct CC entry. Shane has been using Paypal virtual terminal for CC entry (horribly slow.)

I recall when we first switched over to Paypal CC entry, the front end did the same thing, but you guys fixed that.
by Andy1735
Thu Sep 01, 2016 2:50 pm
Forum: Report a Bug
Topic: CC payment not bringing up entry fields in backend
Replies: 5
Views: 2969

Re: CC payment not bringing up entry fields in backend

No change in settings. I am also unable to do this with a PC.

Shane reports the same thing.
by Andy1735
Thu Sep 01, 2016 2:30 pm
Forum: Report a Bug
Topic: CC payment not bringing up entry fields in backend
Replies: 5
Views: 2969

CC payment not bringing up entry fields in backend

When I try to pay an order, and use the "enter a new card" thing, I am not getting any CC fields for entry. Using Chrome on a Mac.
by Andy1735
Wed Aug 24, 2016 12:56 pm
Forum: Report a Bug
Topic: "empty cart" button does not work
Replies: 5
Views: 3158

Re: "empty cart" button does not work

nice, the code works perfectly. Thanks John!
by Andy1735
Wed Aug 24, 2016 10:54 am
Forum: Report a Bug
Topic: "empty cart" button does not work
Replies: 5
Views: 3158

Re: "empty cart" button does not work

ahh okay. I did that because the text didn't fit in the button width. Where can I get to the css to change that width?
by Andy1735
Tue Aug 23, 2016 4:06 pm
Forum: Report a Bug
Topic: "empty cart" button does not work
Replies: 5
Views: 3158

"empty cart" button does not work

The only way to remove an item is to set the quantity to 0 in the cart.
by Andy1735
Tue Aug 23, 2016 1:41 pm
Forum: Report a Bug
Topic: Cannot get a CC payment to go through
Replies: 1
Views: 1398

Re: Cannot get a CC payment to go through

okay i got one to go through.

If you guys could test on your end that would be great. I will have a couple guys over here test as well.
by Andy1735
Tue Aug 23, 2016 1:35 pm
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 10918

Re: paypal checkout errors

This is what the auto return section settings are: Auto Return for Website Payments Auto Return for Website Payments brings your buyers back to your website immediately after payment completion. Auto Return applies to PayPal Website Payments, including Buy Now, Donations, Subscriptions, and Shopping...
by Andy1735
Tue Aug 23, 2016 1:32 pm
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 10918

Re: paypal checkout errors

When I turned this off I got this error in Paypal: "You have not turned on Auto Return. You must turn on Auto Return in order for Payment Data Transfer to work properly." I tested and the same issue happened. Not sure what data payment transfer means, all the notifications from paypal still worked a...
by Andy1735
Tue Aug 23, 2016 1:05 pm
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 10918

Re: paypal checkout errors

Okay, I entered the info properly into Paypal and I have auto-return turned on, but it still does not work. I am taken to our homepage and the cart is still showing the item I tried to purchase.
by Andy1735
Tue Aug 23, 2016 1:02 pm
Forum: Report a Bug
Topic: Cannot get a CC payment to go through
Replies: 1
Views: 1398

Cannot get a CC payment to go through

Have you guys tested the CC direct entry on our site? I cannot get it to go through with my test account. Pay by Paypal works fine, CC seems to be having trouble.
by Andy1735
Fri Aug 19, 2016 3:16 pm
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 10918

Re: paypal checkout errors

Awesome, got the correct URL in there. Thanks for the help!
by Andy1735
Fri Aug 19, 2016 3:00 pm
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 10918

Re: paypal checkout errors

ahhh good to know! I will do that.

How about clearing out the shopping cart?
by Andy1735
Fri Aug 19, 2016 10:28 am
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 10918

Re: paypal checkout errors

I know the 15005 means the bank (my bank in this case) denied the charge, not Paypal.
by Andy1735
Fri Aug 19, 2016 10:26 am
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 10918

Re: paypal checkout errors

Well, the first attempt that actually created the order that went through I just used the checkout by paypal. That one went through and created a paid order in the backend like it should, but i was not taken to a thank you page. Basically the error I am reporting here. After that, I tried to place a...
by Andy1735
Thu Aug 18, 2016 3:51 pm
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 10918

Re: paypal checkout errors

It was a test order that I have since voided. 22115
by Andy1735
Thu Aug 18, 2016 12:30 pm
Forum: Help / How to use AllProWebTools
Topic: Conversions in Google Analytics
Replies: 12
Views: 6127

Re: Conversions in Google Analytics

okay, so that is different than what you were saying about the add-to-cart URL. I am not worried about split payments, but I am going to be running a large number of adwords ads and having google automate this. There is no way to do it without ecommerce transactional data making it back into analyti...
by Andy1735
Thu Aug 18, 2016 9:50 am
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 10918

paypal checkout errors

Upon testing our Paypal checkout, i have noticed 2 errors. First, the thank you page is skipped, and the user goes straight to the homepage. So there is no confirmation that the order went through. Second, the contents remain in the shopping cart. This as well creates the impression that the order d...
by Andy1735
Thu Aug 18, 2016 9:04 am
Forum: Help / How to use AllProWebTools
Topic: Setting up separate subscriptions
Replies: 4
Views: 2687

Re: Setting up separate subscriptions

ha, well, I have this already as a "hard opt in" on the current newsletter. Any thoughts on some way to auto populate? In a perfect world, I would simply have a button for each subscription that the recipient can click, and they would receive the tag.
by Andy1735
Thu Aug 18, 2016 9:02 am
Forum: Help / How to use AllProWebTools
Topic: Setting up separate subscriptions
Replies: 4
Views: 2687

Re: Setting up separate subscriptions

John - is it possible to set up an external signup box? Specifically, I would like to have 3 or 4 forms in my next weekly newsletter, each pertaining to the subscriptions I am planning on setting up. It would be great to have the forms auto-populate with the recipients email. The less work for them ...
by Andy1735
Wed Aug 17, 2016 1:26 pm
Forum: Help / How to use AllProWebTools
Topic: Conversions in Google Analytics
Replies: 12
Views: 6127

Re: Conversions in Google Analytics

So there is no way to access transactional data from the thank you page?

If I grab the item and status from the add-to-cart URL that won't tell me anything about actual transactions. Abandoned carts will show up in there as well, with no way to differentiate.
by Andy1735
Wed Aug 17, 2016 10:25 am
Forum: Help / How to use AllProWebTools
Topic: Conversions in Google Analytics
Replies: 12
Views: 6127

Re: Conversions in Google Analytics

More specifically, there is a level of automation in adwords that we will be using, where google determines when/if to display ads based on the revenue they are generating. Obviously that won't work if the information resides only in APWT.
by Andy1735
Wed Aug 17, 2016 10:10 am
Forum: Help / How to use AllProWebTools
Topic: Conversions in Google Analytics
Replies: 12
Views: 6127

Re: Conversions in Google Analytics

I like that I can do that, for sure. But, I need google analytics to do it as well. I need to know revenue from all possible sources.

We are looking at a couple of marketing firms to do adwords for us they are both specifically requesting this. Is it not possible?
by Andy1735
Tue Aug 16, 2016 4:06 pm
Forum: Help / How to use AllProWebTools
Topic: Conversions in Google Analytics
Replies: 12
Views: 6127

Re: Conversions in Google Analytics

I guess i just need to know how the transaction data is stored, and I should be able to code this myself
by Andy1735
Tue Aug 16, 2016 3:33 pm
Forum: Help / How to use AllProWebTools
Topic: Conversions in Google Analytics
Replies: 12
Views: 6127

Re: Conversions in Google Analytics

Trying to just set up ecommerce tracking, where dollar amounts and products, etc are reported back into google.

Looking at this: https://developers.google.com/analytics ... /ecommerce
by Andy1735
Tue Aug 16, 2016 3:28 pm
Forum: Help / How to use AllProWebTools
Topic: Conversions in Google Analytics
Replies: 12
Views: 6127

Re: Conversions in Google Analytics

Hmm, so my understanding is this requires some custom, platform specific code. Have you guys set this up for anyone else?
by Andy1735
Tue Aug 16, 2016 12:09 pm
Forum: Help / How to use AllProWebTools
Topic: Conversions in Google Analytics
Replies: 12
Views: 6127

Conversions in Google Analytics

What do I need to do to start seeing conversions reported into google analytics?
by Andy1735
Mon Aug 15, 2016 2:55 pm
Forum: Help / How to use AllProWebTools
Topic: Setting up separate subscriptions
Replies: 4
Views: 2687

Setting up separate subscriptions

I am looking for a best practice on this. We currently send out a weekly product update, basically a list of everything that came in stock, everything that is arriving shortly, and our newest listings. I would like to send out more targeted emails. To start, I would like to curate a list where every...
by Andy1735
Mon Aug 15, 2016 12:46 pm
Forum: Help / How to use AllProWebTools
Topic: another case of checkout without payment
Replies: 6
Views: 3846

Re: another case of checkout without payment

yes, it is verified that no transaction occurred. You can see on those voided transactions that there is no Paypal transaction ID. We have noticed that when that is not there, the transaction never happened. I think I may have emailed support directly on this, as it was happening soon after forcing ...
by Andy1735
Mon Aug 15, 2016 11:50 am
Forum: Help / How to use AllProWebTools
Topic: another case of checkout without payment
Replies: 6
Views: 3846

Re: another case of checkout without payment

So potentially we ship without getting any payment at all. Although we have been trying to watch out for this since it was first happening.
by Andy1735
Mon Aug 15, 2016 11:50 am
Forum: Help / How to use AllProWebTools
Topic: another case of checkout without payment
Replies: 6
Views: 3846

Re: another case of checkout without payment

The customer was allowed to checkout from the website, with an order being created and marked as paid in the backend, but without any actual transaction happening. There is another thread on this somewhere from at least two other orders doing this. Couldn't find it tho
by Andy1735
Mon Aug 15, 2016 11:11 am
Forum: Help / How to use AllProWebTools
Topic: another case of checkout without payment
Replies: 6
Views: 3846

another case of checkout without payment

22058

Please run through and see how many times this has happened so far. It looks like on this one Shane voided and had the customer keep trying to pay until it went through. Although he may have entered CC info on the backend. I will verify when he gets into the office today.
by Andy1735
Tue Jul 26, 2016 2:45 pm
Forum: Help / How to use AllProWebTools
Topic: remove phone number
Replies: 2
Views: 1896

Re: remove phone number

that's easy. done. Thanks!
by Andy1735
Tue Jul 26, 2016 2:29 pm
Forum: Help / How to use AllProWebTools
Topic: remove phone number
Replies: 2
Views: 1896

remove phone number

I would like to remove the phone number from our contact page. how can I do that? i do not see any code for it when trying to edit the webpage in the backend.
by Andy1735
Tue Jul 19, 2016 10:51 am
Forum: Report a Bug
Topic: T&C for pre-orders error
Replies: 9
Views: 4578

Re: T&C for pre-orders error

same t&c issue for oli********il.com

please disable this checkbox
by Andy1735
Mon Jul 18, 2016 1:44 pm
Forum: Report a Bug
Topic: unable to edit customer record
Replies: 2
Views: 2183

unable to edit customer record

Please see customer id 12005

We need to add their address into this, it should be

Dorel Gomozha
Edit Rochdelskaya 15/23
Moskow, 123022 Russia

After leaving the customer record, nothing is saved
by Andy1735
Mon Jul 18, 2016 11:10 am
Forum: Report a Bug
Topic: T&C for pre-orders error
Replies: 9
Views: 4578

Re: T&C for pre-orders error

Okay, different issue for sab********il.ru

He is having the problem where there is no input for payment method.