Search found 1221 matches

by Dave
Mon Jun 05, 2017 2:39 pm
Forum: Suggestions / Feature Requests
Topic: Permanent Product Deletion
Replies: 2
Views: 2219

Re: Permanent Product Deletion

AllProWebTools was designed to address the following scenario: A product is created. This product is then sold to a number of customers and invoices are generated. The product is later discontinued and removed from the system. A customer calls and wants a copy of an invoice that included the discont...
by Dave
Mon Jun 05, 2017 12:19 pm
Forum: Report a Bug
Topic: International Shipping Coupon Invoice errors
Replies: 2
Views: 2399

Re: International Shipping Coupon Invoice errors

Thanks so much for the detailed report! We are looking into this now and will update you here when we have more information.
by Dave
Thu Jun 01, 2017 5:02 pm
Forum: Suggestions / Feature Requests
Topic: Make Menu Bar Vertical
Replies: 2
Views: 2049

Re: Make Menu Bar Vertical

We do not have a solution for this at this time, I am moving this post into our "Suggestions" area so that it can be considered for a future version release.
by Dave
Thu Jun 01, 2017 9:15 am
Forum: Help / How to use AllProWebTools
Topic: How to find information webinars
Replies: 3
Views: 4173

Re: How to find information webinars

In response to a shift in how our users prefer to contact us, the public webinars were discontinued on Feb 16 2017 due to extremely low attendance for several months prior. We noticed that our users were more and more preferring to access the personal support screenshares, rather than share their ti...
by Dave
Tue May 30, 2017 12:14 pm
Forum: Report a Bug
Topic: Invoice charges not adding up correctly
Replies: 1
Views: 1893

Re: Invoice charges not adding up correctly

Thanks for pointing this out. There was a calculation error when applying discounts under very specific conditions including when there was a pre-order. This has been addressed and you should not see this occur with future orders.
by Dave
Wed May 24, 2017 9:41 pm
Forum: Help / How to use AllProWebTools
Topic: Setting up email for someone with no domain
Replies: 1
Views: 2535

Re: Setting up email for someone with no domain

Yes: AllProWebTools will allow you to setup an account and send marketing emails to your contact list using a "from" email address that is from a free email account such as yahoo, gmail, hotmail, etc. You will need to send a verification email from AllProWebTools to your gmail or hotmail account to ...
by Dave
Mon May 22, 2017 1:46 pm
Forum: Report a Bug
Topic: Spell check in emails
Replies: 1
Views: 1778

Re: Spell check in emails

To my knowledge, spell check is already enabled. I suggest that you start a Support Screenshare so that we can see exactly what you are referring to.
by Dave
Mon May 22, 2017 1:44 pm
Forum: Suggestions / Feature Requests
Topic: CC or BCC on emails
Replies: 1
Views: 1566

Re: CC or BCC on emails

AllProWebTools is striving to improve company processes and remove redundancy, data replication, and time consumption. AllProWebTools is creating a new way to manage business that is a shift from the "norm" and may take some time to get used to. There should be no reason to CC anyone when using AllP...
by Dave
Mon May 22, 2017 1:39 pm
Forum: Suggestions / Feature Requests
Topic: Adding and seeing attachments on emails
Replies: 1
Views: 1707

Re: Adding and seeing attachments on emails

Thanks so much for the suggestion! The CRM Inbox WebTool is very new and we are continuing to improve it . Your suggestion is on the list for an upcoming new version. Until then, we are indicating that there is an attachment with a paperclip icon. This lets you know that you can go back to your regu...
by Dave
Fri May 19, 2017 3:00 pm
Forum: Help / How to use AllProWebTools
Topic: Is there a way to exclude lists of people when I send an email to a list
Replies: 8
Views: 6716

Re: Is there a way to exclude lists of people when I send an email to a list

Yes, this is already on the list for a future release here: http://allprowebtools.com/forum/viewtop ... f=5&t=3557

You will find it under "Email Marketing WebTool"
by Dave
Thu May 18, 2017 3:24 pm
Forum: Report a Bug
Topic: Facebook preview image is always the template image
Replies: 6
Views: 4286

Re: Facebook preview image is always the template image

The only image that FaceBook looks at is under the "Seo Information" tab and then where it says "Graph Image".
by Dave
Thu May 18, 2017 12:22 pm
Forum: Help / How to use AllProWebTools
Topic: How do I turn a picture into a link in an email?
Replies: 3
Views: 2571

Re: How do I turn a picture into a link in an email?

This is an issue caused by a recent update that has been rolled out to your web browser. This is affecting a number of our users and we are currently working on a solution. We will update this thread with further information as we make progress.
by Dave
Wed May 17, 2017 4:44 pm
Forum: Help / How to use AllProWebTools
Topic: Changing client to APWT SMTP
Replies: 1
Views: 2205

Re: Changing client to APWT SMTP

Sure, this account has now been upgraded!
by Dave
Wed May 17, 2017 1:51 pm
Forum: Report a Bug
Topic: ebay tool creating multiple listings
Replies: 6
Views: 4159

Re: ebay tool creating multiple listings

We have tracked down the source of this issue. A full explanation is available here: http://www.allprowebtools.com/forum/vie ... a8dd#p7181
by Dave
Wed May 17, 2017 1:50 pm
Forum: Report a Bug
Topic: Service Outage Report
Replies: 1
Views: 1998

Service Outage Report

Just after 6am MST today we began receiving notifications of a system fault in our infrastructure. This primarily affected the automated tasks process which is used to automatically run tasks such as: Sending scheduled emails out Sitemap updates RSS feed updates Dictionary page updates Subscription ...
by Dave
Wed May 17, 2017 12:30 pm
Forum: Report a Bug
Topic: ebay tool creating multiple listings
Replies: 6
Views: 4159

Re: ebay tool creating multiple listings

Thank you for the additional information on this. As we continue to track this issue, the answers to these additional questions would help: Is AllProWebTools currently reposting these same items every hour? or did it only try to re-post once? What time did it try to re-post these items? Was there on...
by Dave
Wed May 17, 2017 11:43 am
Forum: Report a Bug
Topic: Sending an email newsletter generated more than one email for each person on the list
Replies: 2
Views: 2870

Re: Sending an email newsletter generated more than one email for each person on the list

Thanks for reporting this, we will look into this right away and get back to you soon!
by Dave
Wed May 17, 2017 11:15 am
Forum: Report a Bug
Topic: ebay tool creating multiple listings
Replies: 6
Views: 4159

Re: ebay tool creating multiple listings

This may be related to your previous post here: http://www.allprowebtools.com/forum/viewtopic.php?f=1&t=3634&p=7118&sid=8f19fe5e1d002ceb3917efbe36889efb#p7118 Can you provide the names of one or two products that have been listed twice? Are these items that are being reposted the same as the ones th...
by Dave
Tue May 16, 2017 11:06 am
Forum: Suggestions / Feature Requests
Topic: BIGGER Workflow Timeline Text box
Replies: 3
Views: 2177

Re: BIGGER Workflow Timeline Text box

Wow! Only 30 minutes - how is that for a fast resolution!
by Dave
Mon May 15, 2017 4:20 pm
Forum: Suggestions / Feature Requests
Topic: Social media integration and importing
Replies: 2
Views: 2586

Re: Social media integration and importing

Thanks for considering us! AllProWebTools does not currently offer any social media integrations like the ones you have suggested. At this time, we do not have any plans to develop further in this area. We have had very few requests for such capability, and there are a number of tools available that...
by Dave
Mon May 15, 2017 4:16 pm
Forum: Report a Bug
Topic: Facebook preview image is always the template image
Replies: 6
Views: 4286

Re: Facebook preview image is always the template image

Facebook provides a tool where you can check for errors in your URL. Here is the tool: https://developers.facebook.com/tools/debug/ When I ran the URL that you provided on that tool, it told me that "Provided og:image URL, http://www.coachclientconnection.com/content/uploads/images_for_blog_posts/pl...
by Dave
Fri May 12, 2017 1:06 pm
Forum: Help / How to use AllProWebTools
Topic: Custom Fonts
Replies: 5
Views: 3473

Re: Custom Fonts

Due to the security vulnerabilities of fonts (see these links: https://security.stackexchange.com/questions/91347/how-can-a-font-be-used-for-privilege-escalation and https://security.stackexchange.com/questions/123131/how-to-detect-suspicious-content-in-a-truetype-font-ttf-font-file) These vulnerabi...
by Dave
Thu May 11, 2017 3:14 pm
Forum: Help / How to use AllProWebTools
Topic: Make Sign up Box Horizontal
Replies: 15
Views: 12392

Re: Make Sign up Box Horizontal

Sure! Can you provide a URL with a vertical example so that we can provide you with modification code that will make it horizontal?
by Dave
Thu May 11, 2017 1:26 pm
Forum: Help / How to use AllProWebTools
Topic: Custom Fonts
Replies: 5
Views: 3473

Re: Custom Fonts

Here is a video with information on loading custom fonts, does this help:
by Dave
Thu May 04, 2017 10:04 pm
Forum: Help / How to use AllProWebTools
Topic: Filter or hide emails on dashboard
Replies: 1
Views: 1714

Re: Filter or hide emails on dashboard

The CRM Email Inbox WebTool was created as a collaborative tool. The idea being to bring all business communications with clients under a single dashboard accessible to all colleagues. Considering this, we do not recommend using high level email addresses such as the CEO's email address. It was inte...
by Dave
Thu May 04, 2017 9:54 pm
Forum: Help / How to use AllProWebTools
Topic: Import contacts via picture of business card
Replies: 1
Views: 2236

Re: Import contacts via picture of business card

Great question! There are currently a number of apps on the market that you can use to scan business cards. Most of these apps can export all of the data as a CSV. This is a file format that is easily imported into AllProWebTools. Here is a video that explains how to import contacts from CSV: tdogmQ...
by Dave
Tue May 02, 2017 8:58 pm
Forum: Help / How to use AllProWebTools
Topic: View for recently added contacts
Replies: 1
Views: 1913

Re: View for recently added contacts

Of course! On the main Console Dashboard, there is a box to the left that says "Summary". The row shows "leads". You can click the word "Leads" to be taken to a chart that will show you the total number of leads entered per month (This will be based on the time range that you selected in the top rig...
by Dave
Tue May 02, 2017 8:47 pm
Forum: Help / How to use AllProWebTools
Topic: mock up site--strange website
Replies: 1
Views: 1855

Re: mock up site--strange website

We addressed this issue in our ScreenShare Support session with you today. Let us know if you need anything else!
by Dave
Tue May 02, 2017 8:46 pm
Forum: Help / How to use AllProWebTools
Topic: Ebay listing issue
Replies: 6
Views: 3904

Re: Ebay listing issue

If you are getting errors, that means that it is still trying to post and it will continue to try until it is successful. I think you will be ok once the ebay ban is lifted.
by Dave
Mon May 01, 2017 3:58 pm
Forum: Help / How to use AllProWebTools
Topic: Email campaign - do they get the email multiple times?
Replies: 2
Views: 2487

Re: Email campaign - do they get the email multiple times?

They will only be enrolled in the campaign once, but this will trigger multiple "thank you" emails (the first email in the campaign) to be sent. We are already addressing this issue on leadboxes that are on an AllProWebTools website. For WordPress websites that use the AllProWebTools plugin , we are...
by Dave
Fri Apr 28, 2017 4:36 pm
Forum: Help / How to use AllProWebTools
Topic: Release A Website A Record
Replies: 1
Views: 1696

Re: Release A Website A Record

The process for putting a website live is now automated. While logged into the account to make live, choose "Website" -> "My Webpages". At the top of the screen you will see a blue alert bar that says "Want to go live?" Click on that alert to be taken through the process. The Go LIve system will ask...
by Dave
Fri Apr 28, 2017 1:16 pm
Forum: Help / How to use AllProWebTools
Topic: Change the default
Replies: 3
Views: 3216

Re: Change the default

From the main menu select "Settings" -> "Administrator". Then in the Theme Editor select "Create Buyer". This will give you the HTML template where you can edit the default behavior of the "checkbox". Change the value from a "1" to a "0".
by Dave
Fri Apr 28, 2017 1:05 pm
Forum: Report a Bug
Topic: Emails showing up as invalid
Replies: 3
Views: 2824

Re: Emails showing up as invalid

It may be best to assist you with this issue via our screenshare support, here are the instructions to start a screenshare support:

by Dave
Wed Apr 26, 2017 4:26 pm
Forum: Report a Bug
Topic: contact info not saving
Replies: 3
Views: 2796

Re: contact info not saving

I just logged into your account and changed the name to "Dave Testthisout" - it worked right away. I would suggest checking your Internet connection.
by Dave
Wed Apr 26, 2017 1:56 pm
Forum: Help / How to use AllProWebTools
Topic: Becoming a member of an APWT website
Replies: 3
Views: 3142

Re: Becoming a member of an APWT website

Yes, once they login, they can go to the "my account" page and access all of their ordering history.
by Dave
Wed Apr 26, 2017 1:00 pm
Forum: Help / How to use AllProWebTools
Topic: Has the "You have an abandoned cart" notifier been eliminated?
Replies: 4
Views: 3079

Re: Has the "You have an abandoned cart" notifier been eliminated?

There is a checkbox on the screen where they enter their shipping address that allows them to purchase without creating an account.
by Dave
Wed Apr 26, 2017 12:59 pm
Forum: Help / How to use AllProWebTools
Topic: Becoming a member of an APWT website
Replies: 3
Views: 3142

Re: Becoming a member of an APWT website

If someone purchases a membership without creating a login and password, they can go to the login screen and follow the instructions in this video to have a new password generated and sent to them. Their email address will be their login.

by Dave
Mon Apr 24, 2017 11:46 am
Forum: Help / How to use AllProWebTools
Topic: removing the "email to a friend" option on a product
Replies: 3
Views: 13943

Re: removing the "email to a friend" option on a product

Yes, you can use the CSS to hide the class "socialwidgets"
by Dave
Mon Apr 24, 2017 10:18 am
Forum: Help / How to use AllProWebTools
Topic: Changing How They Heard about Us Options
Replies: 3
Views: 2683

Re: Changing How They Heard about Us Options

You cannot delete a Marketing Source one it has been used on a CRM Record because then you would lose the information about how you found that client.
by Dave
Mon Apr 24, 2017 10:16 am
Forum: Help / How to use AllProWebTools
Topic: Email Correspondence
Replies: 3
Views: 2667

Re: Email Correspondence

Yes, when using the CRM Inbox, emails copied into your CRM are limited to 4,000 characters.
by Dave
Fri Apr 21, 2017 3:06 pm
Forum: Help / How to use AllProWebTools
Topic: Email looks different in preview than when received through email client
Replies: 4
Views: 2821

Re: Email looks different in preview than when received through email client

To my knowledge, the templates provided should be compatible. It is possible, while customizing them to your branding, that a new (or changed) element has caused an HTML issue that is no longer compatible. Just ONE example of this that we have seen in the past is when someone loads a logo image that...
by Dave
Fri Apr 21, 2017 2:51 pm
Forum: Report a Bug
Topic: Emails showing up as invalid
Replies: 3
Views: 2824

Re: Emails showing up as invalid

by Dave
Thu Apr 20, 2017 3:43 pm
Forum: Help / How to use AllProWebTools
Topic: Email looks different in preview than when received through email client
Replies: 4
Views: 2821

Re: Email looks different in preview than when received through email client

What a great question! Nowdays - your customers will be viewing your emails on a multitude of different devices! Each of these devices will render the look of your emails slightly differently. Internet Explorer will render differently than Firefox. There are also a number of different email services...
by Dave
Thu Apr 20, 2017 12:45 pm
Forum: Suggestions / Feature Requests
Topic: Calendar Scheduler - Email Reminders to Meeting Invites
Replies: 1
Views: 1971

Re: Calendar Scheduler - Email Reminders to Meeting Invites

Great suggestion! Does anyone else want to vote for this new feature?

Post your vote in this thread.
by Dave
Wed Apr 19, 2017 3:44 pm
Forum: Help / How to use AllProWebTools
Topic: Add new products to existing coupon codes?
Replies: 5
Views: 3667

Re: Add new products to existing coupon codes?

ok, your products have been added - please test them out and verify that everything is working correctly.
by Dave
Wed Apr 19, 2017 3:14 pm
Forum: Help / How to use AllProWebTools
Topic: How to automatically fill email templates with contact info?
Replies: 7
Views: 4070

Re: How to automatically fill email templates with contact info?

There are many variables involved with the issue that you are experiencing. The best way to assist you would be via our Support Screenshare system. Please watch this video for instructions on how to start a Support Screenshare:

by Dave
Wed Apr 19, 2017 12:50 pm
Forum: Suggestions / Feature Requests
Topic: Manage image and files
Replies: 1
Views: 2051

Re: Manage image and files

This is a great suggestion! We will look into this for a future version.

Thanks so much!
by Dave
Tue Apr 18, 2017 2:37 pm
Forum: Help / How to use AllProWebTools
Topic: Customizing invoices
Replies: 9
Views: 4619

Re: Customizing invoices

Your invoicing template has been updated, please take another look at it. I would also like to mention that you may consider using the "SKU" field to track the therapist's names or id numbers. It will append this info automatically to the end of the item name AND it will also give you room for more ...
by Dave
Tue Apr 18, 2017 2:11 pm
Forum: Help / How to use AllProWebTools
Topic: Add new products to existing coupon codes?
Replies: 5
Views: 3667

Re: Add new products to existing coupon codes?

Go ahead and add all of your new products and then let us know here when you have finished and we will add them to your old coupon code for you.