Search found 461 matches

by Paige
Fri Sep 18, 2015 5:45 pm
Forum: Help / How to use AllProWebTools
Topic: Emails and Product purchases
Replies: 1
Views: 2566

Re: Emails and Product purchases

An email auto send when a product is purchased with the invoice information attached.

But if you'd like to further customize this I recommend entering the contact into an Email Campaign when they purchase, here is a video that covers this:

by Paige
Fri Sep 18, 2015 5:41 pm
Forum: Help / How to use AllProWebTools
Topic: Emails not sending
Replies: 1
Views: 2403

Re: Emails not sending

It looks like you are sending out emails from a @gmail.com address. This is usually not allowed, I highly recommend sending from an email on your own domain. If you do not already have a email box provider you can use AllProWebTools by following this video: zkJfPdI2Ut4 After you have setup your new ...
by Paige
Fri Sep 18, 2015 5:37 pm
Forum: Report a Bug
Topic: Error Configuration For Bowman Heating and Air
Replies: 3
Views: 4525

Re: Error Configuration For Bowman Heating and Air

I have added the ability for you to hide these yourself! There is now a "Hide" button next to each error. :D
by Paige
Thu Sep 17, 2015 12:03 pm
Forum: Help / How to use AllProWebTools
Topic: Products
Replies: 1
Views: 2319

Re: Products

1. You can use the inventory system, set the status to "Out of Stock" and set the inventory to 200 2. This is the overall number of product the discount can be applied to 3. This is not currently an automated feature of AllProWebTools, you could achieve this with different codes and expiration dates...
by Paige
Thu Sep 17, 2015 10:55 am
Forum: Help / How to use AllProWebTools
Topic: Is Pay Flow a valid merchant option?
Replies: 1
Views: 2540

Re: Is Pay Flow a valid merchant option?

I am not familiar with PayFlow, however we do fully integrate with PayPal Website Payments Standard and PayPal Website Payments Pro. Here is a pretty good article that explains the differences between Website Payments and PayFlow: http://productcart.blogspot.com/2007/04 ... aypal.html
by Paige
Wed Sep 16, 2015 4:27 pm
Forum: Report a Bug
Topic: adding pics
Replies: 1
Views: 2394

Re: adding pics

The picture that you emailed us have a file extension of ".jpe" this is not a valid file extension, please try changing it to ".jpg"
by Paige
Wed Sep 16, 2015 3:51 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 4.2 (2-9-2016)
Replies: 0
Views: 41329

AllProWebTools Version 4.2 (2-9-2016)

Base Package
  1. Support Center Improvements
    1. join.me Integration
  2. Improved HTML editor in WYSIWYG
CRM WebTool
  1. Merge contacts
AllProWebTools Experts
by Paige
Wed Sep 16, 2015 9:40 am
Forum: Suggestions / Feature Requests
Topic: Scrolling
Replies: 2
Views: 4290

Re: Scrolling

Awesome suggestion Katie! We will try to work it into a future version :D
by Paige
Tue Sep 15, 2015 3:02 pm
Forum: Help / How to use AllProWebTools
Topic: Product Variations
Replies: 3
Views: 3409

Re: Product Variations

Donna, if you have any further questions I would love to do a screen share with you so we have a help video on this :-)
by Paige
Tue Sep 15, 2015 9:35 am
Forum: Help / How to use AllProWebTools
Topic: install my own fontkit
Replies: 1
Views: 2639

Re: install my own fontkit

The recommended way if to you Google Fonts, they are easy, fast, secure, and come in awesome varieties. But you can also do what you are saying upload the fonts directly into the theme folder, I usually recommend to put them in a "fonts" folder so it is organized and define them via the stylesheet w...
by Paige
Tue Sep 15, 2015 9:28 am
Forum: Suggestions / Feature Requests
Topic: Related Products
Replies: 2
Views: 3551

Re: Related Products

This is currently not possible, I am moving this to our Suggestion forum to be added in a future version!
by Paige
Tue Sep 15, 2015 9:26 am
Forum: Help / How to use AllProWebTools
Topic: default customer password?
Replies: 1
Views: 2156

Re: default customer password?

Contacts do not by default come with a password until an account is created on the front end of your site OR you push reset password. This allows the customer to create an account at will on the front end and have it tied to an existing CRM record without having to know the password.
by Paige
Tue Sep 15, 2015 9:22 am
Forum: Help / How to use AllProWebTools
Topic: Sorting by multiple options
Replies: 6
Views: 4985

Re: Sorting by multiple options

Katie, this is already possible you just need to select one and then the other :D
by Paige
Mon Sep 14, 2015 1:14 am
Forum: Suggestions / Feature Requests
Topic: Unsubscribe in email header?
Replies: 1
Views: 2523

Re: Unsubscribe in email header?

This feature is currently not available. But it is a great suggestion, looks like there's been quite a lot of research lately on moving this. Thank you for bringing it to our attention!
by Paige
Mon Sep 14, 2015 1:09 am
Forum: Help / How to use AllProWebTools
Topic: Email Campaign Formatting - not centering
Replies: 1
Views: 2437

Re: Email Campaign Formatting - not centering

With some email templates centering requires an extra step. It appears you have some manual spacing in your headlines, I recommend removing that so it is centered no matter what the screen resolution. From there if you right click on you headline, go to "Cell", "Cell Properties". Set H Align to Cent...
by Paige
Thu Sep 10, 2015 8:33 pm
Forum: Report a Bug
Topic: Email not going out
Replies: 1
Views: 2417

Re: Email not going out

I encourage you to login to you Mandrill account and check your outbound emails. If they are in the outbound section please check your spam folder or check with your email provider.

If the emails are not here please let me know.
by Paige
Wed Sep 09, 2015 3:51 pm
Forum: Report a Bug
Topic: Website "New Products" on home page showing old products
Replies: 8
Views: 7625

Re: Website "New Products" on home page showing old products

5662 was created on: 2015-09-03 12:54:13

The range of products that are currently displaying is 2015-09-09 14:53:14 - 2015-09-04 21:27:58

It only shows 16 of the newest products so 5662 does not fit
by Paige
Wed Sep 09, 2015 3:32 pm
Forum: Report a Bug
Topic: Error when copying a product
Replies: 2
Views: 3234

Re: Error when copying a product

I just copied product 1498 to 5803 and everything copied as expected. Can you please take a look at 5803 and tell me if you see anything amiss? You can delete 5803 when done :D
by Paige
Wed Sep 09, 2015 3:29 pm
Forum: Report a Bug
Topic: Website "New Products" on home page showing old products
Replies: 8
Views: 7625

Re: Website "New Products" on home page showing old products

Can you provide an example product that should be on the homepage?
by Paige
Wed Sep 09, 2015 3:26 pm
Forum: Report a Bug
Topic: Shopping cart widget on site is showing incorrect quantity
Replies: 4
Views: 4195

Re: Shopping cart widget on site is showing incorrect quantity

Well I can't reproduce it, but I do think I know what is causing it. Can you try to do it again please?
by Paige
Wed Sep 09, 2015 3:21 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 95068

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Let's just stick with this one, but thank you for the additional information :D
by Paige
Wed Sep 09, 2015 3:15 pm
Forum: Report a Bug
Topic: New products widget in emails not working.
Replies: 3
Views: 3412

Re: New products widget in emails not working.

This has been addressed, thank you for letting us know!
by Paige
Wed Sep 09, 2015 3:02 pm
Forum: Report a Bug
Topic: Ebay posting errors
Replies: 4
Views: 4939

Re: Ebay posting errors

Thank you for checking!
by Paige
Wed Sep 09, 2015 3:01 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 95068

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Thank you Andy for adding to our forum! We are aware of the issue and are actively working with PayPal to resolve it.
by Paige
Wed Sep 09, 2015 2:56 pm
Forum: Report a Bug
Topic: Shopping cart widget on site is showing incorrect quantity
Replies: 4
Views: 4195

Re: Shopping cart widget on site is showing incorrect quantity

I am unable to reproduce this, can you please list out the steps you take to produce this?
by Paige
Wed Sep 09, 2015 2:46 pm
Forum: Help / How to use AllProWebTools
Topic: Header
Replies: 3
Views: 3159

Re: Header

The recommended width for your theme 1140px if you are going all the way across, the height can be to your choice.

If you are looking to upload something similar to what you have it is currently, 398px x 53px.
by Paige
Wed Sep 09, 2015 2:37 pm
Forum: Report a Bug
Topic: IPAD constantly makes you sign in
Replies: 2
Views: 3199

Re: IPAD constantly makes you sign in

What version of iOS do you have?
by Paige
Wed Sep 09, 2015 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: Header
Replies: 3
Views: 3159

Re: Header

In your case your header is your logo file. You can replace this by going to Settings > Company Information > Logo

Once you upload be sure to Shift-Refresh to see your changes!
by Paige
Wed Sep 09, 2015 2:06 pm
Forum: Help / How to use AllProWebTools
Topic: Email Art
Replies: 2
Views: 3022

Re: Email Art

Here is a video that briefly goes over it:



Once you click edit on the email you created you can edit anything about it, including colors, words, or even adding you own custom HTML or pictures.
by Paige
Tue Sep 08, 2015 11:05 pm
Forum: Report a Bug
Topic: Ebay posting errors
Replies: 4
Views: 4939

Re: Ebay posting errors

We get these errors straight from eBay. Can you check that the categories and all other eBay settings are correct in AllProWebTools for this particular product?
by Paige
Tue Sep 08, 2015 11:02 pm
Forum: Suggestions / Feature Requests
Topic: Miscellaneous Suggestions
Replies: 2
Views: 3620

Re: Miscellaneous Suggestions

Thank you so much for your suggestions in such thorough detail! We will consider all of these when we are planning our future versions.
by Paige
Tue Sep 08, 2015 11:00 pm
Forum: Suggestions / Feature Requests
Topic: Data from Sign-Up Box Submission
Replies: 3
Views: 4032

Re: Data from Sign-Up Box Submission

Thank you so much Casey for suggesting this! Removing this was meant to streamline the data but I can see how it would be a inconvenience compared to how it used to work. We will work on adding it back in.
by Paige
Fri Sep 04, 2015 2:50 pm
Forum: Report a Bug
Topic: Customer Name missing from invoice
Replies: 3
Views: 3682

Re: Customer Name missing from invoice

Melinda, this has now been addressed for all future orders you make. Thank you for letting us know! :D
by Paige
Thu Sep 03, 2015 11:53 am
Forum: Report a Bug
Topic: Customer Name missing from invoice
Replies: 3
Views: 3682

Re: Customer Name missing from invoice

Thank you for letting us know. We are aware of this issue, it happens when the an address is not present on the buyer. We will let you know when it has been addressed.
by Paige
Thu Sep 03, 2015 11:52 am
Forum: Report a Bug
Topic: Can't Delete Photos from Gallery
Replies: 2
Views: 3008

Re: Can't Delete Photos from Gallery

Thank you for letting us know! This has been addressed, please verify.
by Paige
Wed Sep 02, 2015 2:27 pm
Forum: Suggestions / Feature Requests
Topic: Issuing with Shipped Page
Replies: 1
Views: 2371

Re: Issuing with Shipped Page

That makes a lot of sense Paul! For temporary purposes until we can add this feature, you can go to Reports > Accounting > Sales Report and change the filter to Shipped on Date Range
by Paige
Wed Sep 02, 2015 2:17 pm
Forum: Suggestions / Feature Requests
Topic: Store Locator
Replies: 2
Views: 3830

Re: Store Locator

Tyler

Would this be a backend setting to default to? Or a setting by the map on the front end for the customer to choose?
by Paige
Wed Sep 02, 2015 2:05 pm
Forum: Report a Bug
Topic: LeadBox Form - message not being entered in to Workflow Timeline
Replies: 1
Views: 2643

Re: LeadBox Form - message not being entered in to Workflow Timeline

Becky

This has been moved to a more integrated portion of the CRM called Custom Fields. You can find it under the contact address under Contact Information.
by Paige
Tue Sep 01, 2015 6:23 pm
Forum: Report a Bug
Topic: Coupon Code Glitch
Replies: 1
Views: 2456

Re: Coupon Code Glitch

This has been addressed, please verify :D
by Paige
Tue Sep 01, 2015 2:39 pm
Forum: Help / How to use AllProWebTools
Topic: Snowmaker
Replies: 1
Views: 2770

Re: Snowmaker

Snowmaker is an add on that is only available through Tony Raburn, you can contact him on his website here: https://extremerelationshipmanagement.com/contact/

Any questions you have about Snowmaker Tony will be able to answer for you!
by Paige
Tue Sep 01, 2015 2:35 pm
Forum: Help / How to use AllProWebTools
Topic: How can I add a widget?
Replies: 4
Views: 3994

Re: How can I add a widget?

I would recommend utilizing the unique class on the html tag, this class changes depending on the page you are on. Allowing you to have one div with different images on each page.
by Paige
Tue Sep 01, 2015 12:01 am
Forum: Help / How to use AllProWebTools
Topic: How can I add a widget?
Replies: 4
Views: 3994

Re: How can I add a widget?

Donna

Both of these questions can be solved by using Custom Layouts. If you go to Settings > Administrator > Edit Custom Layouts. You can add / edit these to your needs, then choose the layout when you are editing a webpage under the Settings tab, option "Layout"
by Paige
Mon Aug 31, 2015 11:58 pm
Forum: Help / How to use AllProWebTools
Topic: How to delete Statuses and Tags?
Replies: 3
Views: 3989

Re: How to delete Statuses and Tags?

Dhara, the only way to delete tag is still to merge it, but this does in fact delete it. It just protects you from deleting data.
by Paige
Mon Aug 31, 2015 11:57 pm
Forum: Help / How to use AllProWebTools
Topic: My products are not linking to my store
Replies: 4
Views: 3700

Re: My products are not linking to my store

Dhara, I am unable to reproduce what you are saying. I click on the products on this page and then have the ability to add to my cart by clicking "Add to Cart". Please let me know if I am misunderstanding you :D
by Paige
Wed Aug 26, 2015 10:50 pm
Forum: Suggestions / Feature Requests
Topic: Bowman HVAC suggestions
Replies: 1
Views: 3586

Re: Bowman HVAC suggestions

Thank you so much for your suggestions! They will be considered for future releases :D
by Paige
Wed Aug 26, 2015 3:21 pm
Forum: Help / How to use AllProWebTools
Topic: Contact Page
Replies: 1
Views: 3152

Re: Contact Page

If you go to Settings > Administrator > Theme Editor > Contact Page, it is HTML but you are careful you can just change the words. My tip would be to save it the in a new tab check your work, if you see an error you can always just click Undo.
by Paige
Fri Aug 21, 2015 4:53 pm
Forum: Help / How to use AllProWebTools
Topic: How to change a label from First class to Priority Mail
Replies: 2
Views: 4118

Re: How to change a label from First class to Priority Mail

Are they International or Domestic orders?
by Paige
Tue Aug 18, 2015 9:55 am
Forum: Help / How to use AllProWebTools
Topic: Linking an image to a mailto email address
Replies: 1
Views: 3145

Re: Linking an image to a mailto email address

Click on the image Click on the link icon in the Editor menu bar In URL put: mailto:youremail@example.com Replace the above with your own email address Change target to New Window Click Ok to Save We do not generally recommend this because it attracts spammers. What we recommend instead is linking ...