Search found 1032 matches
- Thu Jul 27, 2017 12:44 pm
- Forum: Report a Bug
- Topic: Problem returning email inquiries
- Replies: 4
- Views: 4257
Re: Problem returning email inquiries
We just pushed out a quick update that will allow you to view the contact's email address in the body of the email. It will appear at the top with a line that reads "Message from:" and then it will display email address, and the message body on the next line. Please let me know if you have any quest...
- Wed Jul 26, 2017 4:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: stripe message - says test payment
- Replies: 3
- Views: 1972
Re: stripe message - says test payment
Thank you for the additional information. That charge description that says "Test Charge" was meant to only show when the Stripe integration was set to Test Mode. This has been corrected so that future charges will not show any description whenever the Stripe integration is set to Active. Please let...
- Wed Jul 26, 2017 11:59 am
- Forum: Help / How to use AllProWebTools
- Topic: stripe message - says test payment
- Replies: 3
- Views: 1972
Re: stripe message - says test payment
Could you provide more details about what happened? What was done to trigger the email being sent, was it by placing an order? And was that order created from the website, or through the console? Also, was this the invoice email, or was this an additional email that was sent along with the invoice? ...
- Wed Jul 26, 2017 11:48 am
- Forum: Report a Bug
- Topic: Web order Australia address issues
- Replies: 9
- Views: 7315
Re: Web order Australia address issues
Thank you for the screenshots! First, I am glad you were able to take care of the customer in question. Second, we were able to identify where the issue was, and verified that it was still showing the US states when the country was changed to Australia. This issue has been addressed so that non-US c...
- Tue Jul 25, 2017 3:48 pm
- Forum: Suggestions / Feature Requests
- Topic: Delete emails
- Replies: 1
- Views: 2034
Re: Delete emails
Thanks for the suggestion! We will look into adding something like this into a future version of AllProWebTools!
- Tue Jul 25, 2017 3:48 pm
- Forum: Report a Bug
- Topic: I can't add statuses
- Replies: 1
- Views: 1524
Re: I can't add statuses
There are 2 places you can add a status. From a CRM record, by clicking the + button next to the "Status" under the "Account Insight" panel Or under Contacts->Manage Statuses I would first recommend trying the whichever method you have not tried yet and seeing if that works. Also, I was able to succ...
- Tue Jul 25, 2017 3:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: Login/Logout/My account links
- Replies: 8
- Views: 8170
Re: Login/Logout/My account links
Hello, It sounds like you were able to successfully integrate the login/logout links into your menu bar except for one minor hiccup. I do not see a screenshot attached, so if you could try posting the screenshot again, or even a link to the webpage you are working on, I'd be happy to help you figure...
- Tue Jul 25, 2017 3:40 pm
- Forum: Help / How to use AllProWebTools
- Topic: Need help changing name of Product Variation
- Replies: 13
- Views: 7048
Re: Need help changing name of Product Variation
Thanks for pointing this out!
It has been corrected, and you should be able to save it now. Let me know if you still can't save it for any reason.
It has been corrected, and you should be able to save it now. Let me know if you still can't save it for any reason.
- Tue Jul 25, 2017 12:10 pm
- Forum: Help / How to use AllProWebTools
- Topic: Need help changing name of Product Variation
- Replies: 13
- Views: 7048
Re: Need help changing name of Product Variation
We were able to create the ability for you to edit a Variation Option Name within an existing Variation Option Set. First, you need to get to the Variation Options Set editor, by clicking on a product to edit (it has to be a product that is not yet a variation product), going to the Variations tab, ...
- Tue Jul 25, 2017 10:13 am
- Forum: Help / How to use AllProWebTools
- Topic: Need help changing name of Product Variation
- Replies: 13
- Views: 7048
Re: Need help changing name of Product Variation
I have been thinking about your dilemma, and I believe there may be a way for you to be able to edit the name of the variation option without having to create a new product. Assuming you have not yet deleted the existing variation child product that we have been discussing, this would allow you to c...
- Mon Jul 24, 2017 4:12 pm
- Forum: Help / How to use AllProWebTools
- Topic: Need help changing name of Product Variation
- Replies: 13
- Views: 7048
Re: Need help changing name of Product Variation
You will be seeing the "This product already has all variation options filled." message because you first need to create an additional option in the variation set, so that there is room to add a new variation product. This is what the first 4 steps of Kat's post refers to: First, you can try editing...
- Mon Jul 24, 2017 1:55 pm
- Forum: Report a Bug
- Topic: Web order Australia address issues
- Replies: 9
- Views: 7315
Re: Web order Australia address issues
From the customer's point of view, when they go to edit their address and select "Australia" as the country, the "State/Province" field will change from a dropdown to a text input where they can type in the name of their province. I verified that this is working properly, so perhaps the customer doe...
- Mon Jul 24, 2017 12:52 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9700
Re: Paypal says we are being "carded"
Hello, We have just rolled out the ability for you to add a Recaptcha to the checkout page of your site. Just head to Settings->Administrator , and under the "Recaptcha Configuration" panel, you can click on the link Get Key to set up a Recaptcha Key and Secret through your google account. Once you'...
- Fri Jul 21, 2017 12:17 pm
- Forum: Report a Bug
- Topic: Bug with preorder
- Replies: 4
- Views: 2786
Re: Bug with preorder
Thank you for reporting this. We've looked into this, and were able to clean up your records so that only the one order is being shown. The customer was only charged once, and for the correct amount, it simply appears that AllProWebTools created a harmless second blank order, in addition to the corr...
- Thu Jul 20, 2017 2:11 pm
- Forum: Help / How to use AllProWebTools
- Topic: Need help changing name of Product Variation
- Replies: 13
- Views: 7048
Re: Need help changing name of Product Variation
Thank you for sending that link! So the variation options that display on the side that you can select from are not determined by the product name, they are determined by the name of the options that were used to create the variation. You can not simply change what that option says, but there are 2 ...
- Thu Jul 20, 2017 10:58 am
- Forum: Help / How to use AllProWebTools
- Topic: Need help changing name of Product Variation
- Replies: 13
- Views: 7048
Re: Need help changing name of Product Variation
Could you provide a link to the product page to show me what you are talking about?
- Mon Jul 17, 2017 5:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: Variations
- Replies: 3
- Views: 3289
Re: Variations
Hello, It sounds as if you have 2 issues here: The product link from the shopping cart is not working properly You are trying to add an additional color option to your variation In regards to the shopping cart link and the Public/Private status of your products: Changing a products status to "Privat...
- Mon Jul 17, 2017 10:31 am
- Forum: Report a Bug
- Topic: Unsubscribe button under email addresses is missing
- Replies: 1
- Views: 1734
Re: Unsubscribe button under email addresses is missing
If you are referring to unsubscribing someone from their CRM record within AllProWebTools, that option is there. Just click on the Email in the "Contact Information" panel like you are going to edit their email, and their will be a radio button (or checkbox if you are an admin user) titled "Promo Em...
- Fri Jul 14, 2017 5:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: upload a css styles file into the media library
- Replies: 4
- Views: 3096
Re: upload a css styles file into the media library
Hello,
We just pushed out a quick patch regarding how css files are uploaded under Website->Manage Images & Files that should fix your problem. If you could please try again and let me know if the issue is resolved, I would appreciate it!
We just pushed out a quick patch regarding how css files are uploaded under Website->Manage Images & Files that should fix your problem. If you could please try again and let me know if the issue is resolved, I would appreciate it!
- Fri Jul 14, 2017 10:14 am
- Forum: Report a Bug
- Topic: Issue with Pages marked 'Private'
- Replies: 3
- Views: 2869
Re: Issue with Pages marked 'Private'
Thanks for reporting this issue!
We've just released a quick patch that should address this. If you could try saving a webpage real quick and let me know if the issue has been resolved, I would appreciate it!
We've just released a quick patch that should address this. If you could try saving a webpage real quick and let me know if the issue has been resolved, I would appreciate it!
- Tue Jul 11, 2017 3:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: Change Site Title
- Replies: 2
- Views: 2080
Re: Change Site Title
For most webpages, you can edit the title by going to Website->My Webpages and selecting the page you wish to edit. Then go to the SEO Information tab and update the Title . For specialty webpages that do not appear under Website->My Webpages , such as the login page ( secure-buyers.php ), these pag...
- Mon Jul 10, 2017 11:00 am
- Forum: Suggestions / Feature Requests
- Topic: Please have 'Select All' button when choosing memberhips
- Replies: 2
- Views: 2370
- Mon Jul 10, 2017 10:34 am
- Forum: Report a Bug
- Topic: Scheduled Email only sent 10
- Replies: 2
- Views: 2443
Re: Scheduled Email only sent 10
I see two separate emails that were scheduled to be sent on Wednesday June 28. Could you please specify which email you are referring to, and the exact date and time it was scheduled to go out? Then I will be able to look into this further for you.
- Thu Jun 29, 2017 4:32 pm
- Forum: Help / How to use AllProWebTools
- Topic: adjusting the z index
- Replies: 1
- Views: 1966
Re: adjusting the z index
Hello, if you add this to the stylesheet, which you can find by going to Settings->Administrator and clicking on Stylesheet in the panel titled "Theme Editor," this bit of code should solve your issue:
Please let me know if you have any more questions!
Code: Select all
.header {
z-index: 10;
}
- Thu Jun 29, 2017 4:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: Update address on reoccurring order?
- Replies: 2
- Views: 2166
Re: Update address on reoccurring order?
Hello! You will have to update the address on the recurring order, order #24335. If you go the buyer's CRM record, you should see a "Recurring Orders" panel, and you can use the link to Order #24335 in that panel to get to the order information. Once at the order information, click on the Edit butto...
- Thu Jun 29, 2017 3:57 pm
- Forum: Report a Bug
- Topic: Payment double listed?
- Replies: 1
- Views: 1682
Re: Payment double listed?
Thanks for letting us know! The customer was not charged twice, and the order details have been corrected to reflect that.
- Mon Jun 26, 2017 11:32 am
- Forum: Suggestions / Feature Requests
- Topic: Suggestion for viewing scheduled emails
- Replies: 1
- Views: 2269
Re: Suggestion for viewing scheduled emails
Thanks for the suggesion! We will look into adding that, however, there is limited space to display information in that small area. In the meantime, while the name of the email may not be shown, the Id number of the email is, and you can use the search bar in the Exisiting Emails panel to type in th...
- Mon Jun 26, 2017 11:27 am
- Forum: Suggestions / Feature Requests
- Topic: Make an easy way to reorder Social Media
- Replies: 4
- Views: 3463
Re: Make an easy way to reorder Social Media
Thanks for the suggestion!
I assume you are referring to the social media icons you can set up under Website->Social Media Accounts?
I assume you are referring to the social media icons you can set up under Website->Social Media Accounts?
- Wed Jun 21, 2017 4:04 pm
- Forum: Report a Bug
- Topic: international addresses web order error
- Replies: 3
- Views: 2361
Re: international addresses web order error
I am looking into this, but I have not been able to recreate this issue on my end. Is that error message, "missing a required or invalid entry error" the exact wording of the error? If you could get a screenshot to provide us, that would be fantastic. Also, does this occur when the customer is filli...
- Tue Jun 20, 2017 3:11 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to remove product review/testimonial from website
- Replies: 1
- Views: 1554
Re: How to remove product review/testimonial from website
Thanks for making us aware of this! We have changed the Reject button that you find when approving reviews under Store->Product Reviews to work as it had before. Clicking Reject will prevent the review from appearing online, but will also be kept in your list of reviews. Any rejected reviews will ap...
- Tue Jun 20, 2017 10:50 am
- Forum: Report a Bug
- Topic: international addresses web order error
- Replies: 3
- Views: 2361
Re: international addresses web order error
Thanks for reporting this to us! We've looked into the issue and have made a change that should address the problem. It appears this was affecting new customers who were entering their address for the first time, so it is possible that some old buyer accounts may still have a bad country that would ...
- Mon Jun 19, 2017 10:23 am
- Forum: Suggestions / Feature Requests
- Topic: Custom Fields
- Replies: 2
- Views: 2654
Re: Custom Fields
Thanks for the suggestion! We will definitely look into adding a way to organize your custom fields more effectively in a future version of AllProWebTools!
- Fri Jun 16, 2017 3:25 pm
- Forum: Report a Bug
- Topic: Emails not sending
- Replies: 4
- Views: 2469
Re: Emails not sending
Typically that means that your SMTP Settings are not correct. If you go to Settings->Email , then under the tab SMTP Settings , it will ask you for a server, port, login and password. I would suggest checking that these credentials are correct. Another option would be to click on Register APWT-SMTP ...
- Fri Jun 16, 2017 9:29 am
- Forum: Report a Bug
- Topic: Emails not sending
- Replies: 4
- Views: 2469
Re: Emails not sending
Have you tried sending a single test email to see how that behaves? If you could try that, and let me know if it either sends properly, or if you get an error, that will help us identify the problem.
- Thu Jun 15, 2017 9:31 am
- Forum: Suggestions / Feature Requests
- Topic: Add a real message/comments box to the Sign Up Forms
- Replies: 1
- Views: 1678
Re: Add a real message/comments box to the Sign Up Forms
Thanks for the suggestion!
We will look into possibly adding a comment/message textarea into a future version of AllProWebTools.
We will look into possibly adding a comment/message textarea into a future version of AllProWebTools.
- Fri Jun 09, 2017 4:38 pm
- Forum: Report a Bug
- Topic: Shipping options not available for many customers
- Replies: 10
- Views: 4803
Re: Shipping options not available for many customers
Were you able to select shipping options when you recreated the orders?
- Fri Jun 09, 2017 3:12 pm
- Forum: Report a Bug
- Topic: Shipping options not available for many customers
- Replies: 10
- Views: 4803
Re: Shipping options not available for many customers
Could you provide some example customer id numbers that this is happening to?
Often, the reason customers cannot see the shipping options is because they have an incorrect address. Did you already check the address on file for the customer?
Often, the reason customers cannot see the shipping options is because they have an incorrect address. Did you already check the address on file for the customer?
- Fri Jun 09, 2017 1:03 pm
- Forum: Report a Bug
- Topic: Invoice from paypal order shows no shipping charge
- Replies: 3
- Views: 2461
Re: Invoice from paypal order shows no shipping charge
Yes, the shipping item has been added back into the invoice and it should display correctly now. Please let me know if there is still something wrong with this order.
- Fri Jun 09, 2017 9:55 am
- Forum: Report a Bug
- Topic: Invoice from paypal order shows no shipping charge
- Replies: 3
- Views: 2461
Re: Invoice from paypal order shows no shipping charge
Thank you for letting us know about this! Just a quick question, can you identify anything unique about this order? Did the customer use a different coupon code, or did the customer contact you to describe an oddity on the website while checking out? I'm just looking for any other clues as to why th...
- Thu Jun 08, 2017 4:56 pm
- Forum: Suggestions / Feature Requests
- Topic: Remove labels on sign up boxes in external websites
- Replies: 2
- Views: 1949
Re: Remove labels on sign up boxes in external websites
Thanks for the suggestion!
We will look into adding that into a future version, but for now you can use this css to hide the form labels:
We will look into adding that into a future version, but for now you can use this css to hide the form labels:
Code: Select all
.leadbox form .form-group label {
display:none;
}
- Tue Jun 06, 2017 3:11 pm
- Forum: Report a Bug
- Topic: Timezone customer profile incorrect
- Replies: 1
- Views: 1614
Re: Timezone customer profile incorrect
Thanks for letting us know about this!
If you could check now, the CRM should display the correct timezone difference now!
If you could check now, the CRM should display the correct timezone difference now!
- Tue Jun 06, 2017 9:50 am
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 4
- Views: 2517
Re: ebay listing error
After looking further into it, it seems that the product 5974 had an invalid character in the added Description Tag. This character would've appeared as a square in the WYSIWYG editor, and is what was causing the error.
That character has been removed, so please check that it is now listing properly.
That character has been removed, so please check that it is now listing properly.
- Mon Jun 05, 2017 1:50 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 4
- Views: 2517
Re: ebay listing error
Are you still seeing this error? And is the product still not posted on ebay?
- Thu Jun 01, 2017 5:04 pm
- Forum: Report a Bug
- Topic: Page text getting stuck at a certain color
- Replies: 4
- Views: 2794
Re: Page text getting stuck at a certain color
I am not entirely sure what happened. If you look at the source code for that page you will see the text inside of several span tags, which is odd. This could be the result of changing the text color many times in the WYSIWYG editor, but the editor typically avoids stacking span tags like this. I do...
- Thu Jun 01, 2017 4:53 pm
- Forum: Report a Bug
- Topic: Email Statistics
- Replies: 2
- Views: 1868
Re: Email Statistics
Hello!
Thanks for letting us know about this, and I believe we have corrected the issue. Could you check the email report again and let me know if it looks better?
Thanks for letting us know about this, and I believe we have corrected the issue. Could you check the email report again and let me know if it looks better?
- Thu Jun 01, 2017 4:19 pm
- Forum: Report a Bug
- Topic: Page text getting stuck at a certain color
- Replies: 4
- Views: 2794
Re: Page text getting stuck at a certain color
Could you provide us with a link to the webpage, so we can see what you are referring to?
- Thu Jun 01, 2017 4:17 pm
- Forum: Help / How to use AllProWebTools
- Topic: A way to clean up the contacts
- Replies: 3
- Views: 2970
Re: A way to clean up the contacts
If you go to Settings->Administrator there will be a panel titled "Account Deletion" visible only to owners and logged in Experts/Providers. Here you can delete contacts by a single tag. Keep in mind, it will delete all contacts with that tag, regardless of other tags attached to the contact. And ye...
- Thu Jun 01, 2017 4:10 pm
- Forum: Help / How to use AllProWebTools
- Topic: Custom Fonts
- Replies: 5
- Views: 3488
Re: Custom Fonts
Custom fonts are not allowed in the email. This post should help explain why, and explain how to use an image to achieve the same effect instead.
Please let us know if you still have questions!
Please let us know if you still have questions!
- Thu Jun 01, 2017 9:24 am
- Forum: Help / How to use AllProWebTools
- Topic: Creating/Editing a Template
- Replies: 1
- Views: 1376
Re: Creating/Editing a Template
If you are referring to the "Template" dropdown you see when you create a new email, there is not a way to change those options, but you can still setup and reuse a customized template. The way to do this would be to create a new email and get it setup as you like. You can save it with the "Email Na...
- Thu Jun 01, 2017 9:19 am
- Forum: Help / How to use AllProWebTools
- Topic: Creating a Signature
- Replies: 5
- Views: 4418
Re: Creating a Signature
There is not a widget to add a signature, but if you open up your user profile in one tab, and open the email in another tab, you should be able to copy and paste your entire signature over, including the links and image.