Search found 1223 matches
- Mon Nov 06, 2017 5:41 pm
- Forum: Help / How to use AllProWebTools
- Topic: Edit the 'My Account' Template
- Replies: 7
- Views: 7016
Re: Edit the 'My Account' Template
The My Account page is used to give customers access to edit their contact information and view past invoices. This is considered an System Page in AllProWebTools where the majority of options on this page directly access data stored in the account. For security and consistency across the platform, ...
- Fri Nov 03, 2017 3:54 pm
- Forum: Report a Bug
- Topic: affiliate marketing new name?
- Replies: 1
- Views: 2374
Re: affiliate marketing new name?
Yes that is the same WebTool - we will look into clarifying the name. Thanks for bringing that to our attention!
- Mon Oct 30, 2017 2:02 pm
- Forum: Help / How to use AllProWebTools
- Topic: Adjusting shipping rates
- Replies: 2
- Views: 2154
Re: Adjusting shipping rates
Would it solve your problem if AllProWebTools could detect a certain item in the customer's shopping cart and then NOT offer a specific shipping option?
- Tue Oct 24, 2017 7:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Bounce Rate is very high
- Replies: 1
- Views: 2420
Re: Bounce Rate is very high
This is a good question. If you click the "bounces" number, you will see a list of all the emails that were recorded as "bounced". It would be helpful to send an email to a few of these from a regular email box so that you can view the details of the reason that the specific email address bounced. B...
- Mon Oct 23, 2017 4:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: Spam report that was a mistake
- Replies: 1
- Views: 1493
Re: Spam report that was a mistake
Great question! The solution is actually the same as how to handle an "invalid" email. Please see this post for the instructions: http://allprowebtools.com/forum/viewtop ... it=invalid
- Mon Oct 23, 2017 10:43 am
- Forum: Help / How to use AllProWebTools
- Topic: Email Correspondence
- Replies: 3
- Views: 2676
Re: Email Correspondence
We have found that the 4.000 character limit is sufficient for the majority of our users and helps to cut down on screen clutter and improves load times. If you can explain how this is causing an issue for you, we may be able to assist you with a best practice recommendation to address your needs.
- Fri Oct 20, 2017 2:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: How are pages ordered?
- Replies: 7
- Views: 6381
Re: How are pages ordered?
Please try this again as we have updated it to search for the URL as well.
- Thu Oct 19, 2017 2:33 pm
- Forum: Suggestions / Feature Requests
- Topic: Signature capture using iPad (tablet for wholesale sales)
- Replies: 8
- Views: 11594
Re: Signature capture using iPad (tablet for wholesale sales)
The AllProWebTools mobile apps were discontinued due to lack of demand from our clients.
- Thu Oct 19, 2017 1:53 pm
- Forum: Help / How to use AllProWebTools
- Topic: How are pages ordered?
- Replies: 7
- Views: 6381
Re: How are pages ordered?
It appears that you are using the "on page search" which was designed specifically to find items that are currently displayed on the page. If you are looking for a search feature that will search everything, we suggest using the "magic search" that is located at the top of the screen right next to y...
- Thu Oct 19, 2017 1:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: payment link on invoice not working
- Replies: 3
- Views: 3138
Re: payment link on invoice not working
We have just verified that everything in your account is setup correctly. Please contact our Screenshare Support so that they can walk through this issue with you and get it resolved.
Here is a video that explains how to start your Screenshare Support:
https://youtu.be/pm5vXC-1Zgo?t=2m58s
Here is a video that explains how to start your Screenshare Support:
https://youtu.be/pm5vXC-1Zgo?t=2m58s
- Wed Oct 11, 2017 7:33 pm
- Forum: Policies / Best Practices
- Topic: Coupons
- Replies: 1
- Views: 5641
Re: Coupons
If you want the coupon to be non-stackable (does not work with any other discount) then it would have to be an "Exclusive" coupon. In the 2nd paragraph above it is explained that "Exclusive" coupons will only apply to a single item in the cart, it will not apply to the entire order. If you choose to...
- Tue Oct 10, 2017 12:38 pm
- Forum: Help / How to use AllProWebTools
- Topic: Updating a buyers payment info
- Replies: 3
- Views: 4050
Re: Updating a buyers payment info
Thanks for reporting this. There was a specific misconfiguration in your specific account regarding how your SSL certificate was setup. This issue has been corrected and now you should be able to follow the instructions provided earlier.
- Mon Oct 09, 2017 10:05 am
- Forum: Help / How to use AllProWebTools
- Topic: Updating a buyers payment info
- Replies: 3
- Views: 4050
Re: Updating a buyers payment info
Perhaps this recent blog post will help you: https://www.allprowebtools.com/How-to-Login-as-a-Buyer/
If not, let us know here.
If not, let us know here.
- Fri Oct 06, 2017 1:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: Unable to verify email
- Replies: 7
- Views: 4534
Re: Unable to verify email
Go to "Settings" -> "Email" and click the 2nd tab over that says "SMTP Settings". You will see a red error message that indicates that you have not completed the DNS verification process.
Just click the green button that says "Verify DNS"
Just click the green button that says "Verify DNS"
- Fri Oct 06, 2017 9:34 am
- Forum: Help / How to use AllProWebTools
- Topic: Duplicate Contacts
- Replies: 3
- Views: 3130
Re: Duplicate Contacts
We would like to understand your needs more fully. Are you finding duplicate email addresses or phone numbers? You may consider contacting our ScreenShare Support so that you can speak directly with a member of our Support Team and show them exactly what you are experiencing. Here is a video with di...
- Fri Oct 06, 2017 9:25 am
- Forum: Help / How to use AllProWebTools
- Topic: Integrate with Connectwise
- Replies: 2
- Views: 2093
Re: Integrate with Connectwise
This is the first request for an integration with ConnectWise. If you would like to request a special quote for custom integration, the first step is to describe in detail how you would like that integration to work. Please provide a detailed description of how the 2 systems would work together so t...
- Wed Oct 04, 2017 9:41 am
- Forum: Help / How to use AllProWebTools
- Topic: Error on Check out Page for Physical Products
- Replies: 2
- Views: 2393
Re: Error on Check out Page for Physical Products
If you are receiving an error that there are no available shipping options, this means that of the shipping options that you have enabled, none will allow shipping of that particular package to that particular address from your business address. Items to check: 1. From Address: In the console, go to...
- Thu Sep 21, 2017 4:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Automatically Check Payment Method
- Replies: 6
- Views: 5071
Re: Automatically Check Payment Method
Yes, we understand what you are asking for. This is not how the system was built and cannot easily be changed. The functionality provided as designed does not prevent users from making payment as there is no use for the button until the payment information has been entered. The AllProWebTools system...
- Mon Sep 18, 2017 8:15 am
- Forum: Report a Bug
- Topic: Uploading pdfs
- Replies: 3
- Views: 3457
Re: Uploading pdfs
I went in to the "Manage images and files" area and I can see the PDFs are already uploaded in the root and also in the folder called "pdfs". I have not uploaded anything.
Please let me know if you can see them now?
Please let me know if you can see them now?
- Wed Sep 13, 2017 1:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: Change search criteria
- Replies: 2
- Views: 2732
Re: Change search criteria
The "AE" has been removed as requested.
- Tue Sep 12, 2017 3:17 pm
- Forum: Help / How to use AllProWebTools
- Topic: Change search criteria
- Replies: 2
- Views: 2732
Re: Change search criteria
Thanks for reporting this. We will look into this and get back to you ASAP.
- Tue Sep 05, 2017 9:46 am
- Forum: Help / How to use AllProWebTools
- Topic: Deleting Multiple Tasks
- Replies: 1
- Views: 1777
Re: Deleting Multiple Tasks
The tasking system was designed to work with one task at a time. The recommended workflow is to finish one task at a time, then enter some concluding notes, and then mark the task complete. If you have found yourself in a situation where you need all of your tasks cleared. Let us know here and we ca...
- Fri Sep 01, 2017 8:02 am
- Forum: Help / How to use AllProWebTools
- Topic: Multiple Tags per campaign
- Replies: 1
- Views: 1938
Re: Multiple Tags per campaign
You can set one tag per signup box AND one tag per campaign - this means that you can actually utilize 2 different tags if you have a signup box connected to a campaign.
You will find the selector to assign the tag in both the signup box editor AND the campaign editor.
You will find the selector to assign the tag in both the signup box editor AND the campaign editor.
- Wed Aug 30, 2017 2:12 pm
- Forum: Help / How to use AllProWebTools
- Topic: Adding recent blog posts links to an AllProWebTools page
- Replies: 14
- Views: 14284
Re: Adding recent blog posts links to an AllProWebTools page
Both of these options are controlled in the console under "Settings" -> "Website". You will see a panel labeled "Testimonial Discounts". To remove the message at the top, clear the field labeled "Text/Review Discount" To remove the message at the bottom, clear the field labeled "Maximum Discount $ A...
- Tue Aug 29, 2017 3:34 pm
- Forum: Help / How to use AllProWebTools
- Topic: Adding recent blog posts links to an AllProWebTools page
- Replies: 14
- Views: 14284
Re: Adding recent blog posts links to an AllProWebTools page
Yes, you can send them to the page with the product id for "All" like this: http://solutionscenter.healthteamworks.org/add-review.php?prodid=99 If you want a form that will accept different field then what are predefined on this page, you will want to use a leadbox and customize the fields how you w...
- Tue Aug 29, 2017 10:48 am
- Forum: Help / How to use AllProWebTools
- Topic: Adding recent blog posts links to an AllProWebTools page
- Replies: 14
- Views: 14284
Re: Adding recent blog posts links to an AllProWebTools page
Great! So it looks like the recent blogs are working for you. The system for accepting new testimonials from your visitors is currently not available as a widget, but as a separate page. You can access this page with this link: http://solutionscenter.healthteamworks.org/add-review.php. You can custo...
- Tue Aug 29, 2017 12:52 am
- Forum: Help / How to use AllProWebTools
- Topic: 301 redirects to PDFs (and other content uploads)
- Replies: 3
- Views: 3054
Re: 301 redirects to PDFs (and other content uploads)
That is a very unique situation. We will need to insert a special exception for you. I will call you to get additional details.
- Tue Aug 29, 2017 12:50 am
- Forum: Help / How to use AllProWebTools
- Topic: Manage email campaigns
- Replies: 2
- Views: 2368
Re: Manage email campaigns
Try going to "Contacts" -> "Signup boxes" from the main menu and then choose the signup box that you are using. Make sure that the campaign dropdown is filled in with the campaign that you want to use.
- Mon Aug 28, 2017 1:15 pm
- Forum: Help / How to use AllProWebTools
- Topic: Adding recent blog posts links to an AllProWebTools page
- Replies: 14
- Views: 14284
Re: Adding recent blog posts links to an AllProWebTools page
What happens when you remove the testimonial widget?
- Mon Aug 28, 2017 12:35 pm
- Forum: Help / How to use AllProWebTools
- Topic: 301 redirects to PDFs (and other content uploads)
- Replies: 3
- Views: 3054
Re: 301 redirects to PDFs (and other content uploads)
We are happy to help you with this! Can you provide and example of the "from" and "to" urls? Do they end with the ".pdf" extension?
- Mon Aug 28, 2017 9:17 am
- Forum: Report a Bug
- Topic: load email template
- Replies: 1
- Views: 1735
Re: load email template
I am unable to reproduce an issues in your account. I clicked to reply to an email and in the "Templates" area I typed "fix" and it brought up the template email called "Fixed the Glitch"
Can you provide additional information on the issue you are experiencing?
Can you provide additional information on the issue you are experiencing?
- Wed Aug 23, 2017 1:20 pm
- Forum: Report a Bug
- Topic: Image gallery can't be found in backend
- Replies: 1
- Views: 1703
Re: Image gallery can't be found in backend
Yes, this was due to your recent server migration. Please try again now.
- Wed Aug 23, 2017 11:04 am
- Forum: Help / How to use AllProWebTools
- Topic: Adding recent blog posts links to an AllProWebTools page
- Replies: 14
- Views: 14284
Re: Adding recent blog posts links to an AllProWebTools page
When you go to edit a regular webpage in AllProWebTools, have you tried the drop down menu in the WYSIWYG editor that is labeled "Widgets"?
There are a number of options there that may do what you want.
There are a number of options there that may do what you want.
- Tue Aug 22, 2017 4:41 pm
- Forum: Report a Bug
- Topic: Error when trying to email customer an invoice
- Replies: 4
- Views: 2960
Re: Error when trying to email customer an invoice
Yes, that is entirely possible - let us know if it continues
- Tue Aug 22, 2017 1:34 pm
- Forum: Help / How to use AllProWebTools
- Topic: 301 redirects
- Replies: 6
- Views: 3736
Re: 301 redirects
This is the first time that we have been asked for this functionality. It is the feedback that we have received over the past 8 years that have developed into the rich toolkit that we offer today! By placing your suggestion under the "Suggestions" category in the forum, it will be added to the queue...
- Fri Aug 18, 2017 4:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: 301 redirects
- Replies: 6
- Views: 3736
Re: 301 redirects
You had a trailing slash at the end of the "typed URL" - this is a signal to AllProWebTools to take the URL as literal. By looking for that non-existent page as a literal - the page was not found. The default behavior for AllProWebTools when a page is not found is to go to the home page. I have remo...
- Fri Aug 18, 2017 4:20 pm
- Forum: Help / How to use AllProWebTools
- Topic: 301 redirects
- Replies: 2
- Views: 3051
Re: 301 redirects
You can accomplish this by selecting "Website" and clicking on "My Webpages". Create a new webpage called "pagename". Next, click on the "Settings" tab and click the button labeled "Redirect this page". You will see additional options display at the bottom of the screen where you can insert a comple...
- Thu Aug 17, 2017 3:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: Change billing CC?
- Replies: 2
- Views: 2181
Re: Change billing CC?
Here is a video that will help you:
- Tue Aug 15, 2017 9:40 pm
- Forum: Report a Bug
- Topic: Address fields are not not working
- Replies: 4
- Views: 2976
Re: Address fields are not not working
We love to hear everyone's feedback. It is the feedback that we have received over the past 8 years that have developed into the rich toolkit that we offer today! By placing your suggestion under the "Suggestions" category in the forum, it will be added to the queue of items to be considered for our...
- Tue Aug 15, 2017 12:58 pm
- Forum: Report a Bug
- Topic: Service Outage Report
- Replies: 1
- Views: 2004
Re: Service Outage Report
At 10pm MST on 8/14/2017 all servers began responding below our standard response time. This affected both website traffic and access to the Console. The Support Team was alerted and began tracking down this issue immediately. At 8am MST on 8/15/2017 it was determined that a shared resource had surp...
- Fri Aug 11, 2017 12:35 pm
- Forum: Help / How to use AllProWebTools
- Topic: "Keep up with our latest promotions"
- Replies: 6
- Views: 5417
Re: "Keep up with our latest promotions"
Instead of removing this field completly. It may be better to change it to a "hidden" HTML element and then set the value to whatever you wish. Here is an example:
<input type="hidden" id="subscribeall" name="promos" value="1" checked="">
<input type="hidden" id="subscribeall" name="promos" value="1" checked="">
- Thu Aug 10, 2017 1:36 pm
- Forum: Report a Bug
- Topic: FTP access problem
- Replies: 1
- Views: 1740
Re: FTP access problem
Please contact via Support Screenshare so that we can assist you in further diagnosing this issue. Here is a video that will help you to access Support:
https://youtu.be/pm5vXC-1Zgo?t=2m27s
https://youtu.be/pm5vXC-1Zgo?t=2m27s
- Thu Aug 10, 2017 12:50 pm
- Forum: Report a Bug
- Topic: Web order Australia address issues
- Replies: 9
- Views: 7318
Re: Web order Australia address issues
I have logged into your AllProWebTools Console and accessed the CRM record for buyer 24373. I then clicked on the "login as buyer" button on the top right of the page. This logged me in as if I was the customer in Australia. Next, I added some products to my cart and then clicked "Check Out". I was ...
- Thu Aug 10, 2017 12:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: Product Inventory Issue?
- Replies: 4
- Views: 3269
Re: Product Inventory Issue?
The "threshold" value will send an alert to the company owner to re-order products once inventory drops below the "threshold" amount.
- Thu Aug 10, 2017 11:49 am
- Forum: Help / How to use AllProWebTools
- Topic: Product Inventory Issue?
- Replies: 4
- Views: 3269
Re: Product Inventory Issue?
On the product page in the Console. Please check the settings on the "inventory" tab. On this tab, click on the button at the bottom that says "Inventory Settings". This will open up a new window where you can set the "status". Set this value to either "out of stock" or "Hide Product" By default, th...
- Thu Aug 10, 2017 11:43 am
- Forum: Report a Bug
- Topic: Items missing from shopping cart
- Replies: 1
- Views: 2815
Re: Items missing from shopping cart
There are currently a number of known limitations to the abandoned cart email system. The link clicked in the email will attempt to restore the cart, but if too much time has passed, or if the customer is clicking the link from a different device than the one they originally visited the website on, ...
- Wed Aug 09, 2017 4:41 pm
- Forum: Help / How to use AllProWebTools
- Topic: Error when trying to view invoice
- Replies: 6
- Views: 6026
Re: Error when trying to view invoice
This has been addressed, please verify that it is working now. You can fix this in the future by editing the invoice.plg file that is in the AllProWebTools theme that you are using. Just do a find/replace on all occurrences of the word "DejaVuBold" and "DejaVu" and change them to "Arial". That is al...
- Wed Aug 09, 2017 2:49 pm
- Forum: Help / How to use AllProWebTools
- Topic: logo size and logo clarity
- Replies: 4
- Views: 3558
Re: logo size and logo clarity
By right-clicking on the logo in my chrome web browser, I then select "Inspect Element". This pops open a window that indicates that the logo is located at: /content/templates/demo-2015/images/logo.png (your file location will be similar - but NOT identical) Now I can go into the AllProWebTools Cons...
- Wed Aug 09, 2017 1:25 pm
- Forum: Help / How to use AllProWebTools
- Topic: APWT Webtools - Tickets
- Replies: 2
- Views: 2371
Re: APWT Webtools - Tickets
I do not believe that you will need the Ticket WebTool. This was an older version and the new version is now simply included with the Commerce WebTool.
- Wed Aug 09, 2017 9:26 am
- Forum: Policies / Best Practices
- Topic: Auto-save
- Replies: 0
- Views: 5183
Auto-save
At this time, AllProWebTools does not offer any auto-save functionality. This includes editing a webpage or creating an email. We suggest saving your work periodically throughout the creation of your document, especially if you leave your computer for any period of time. When manually saving your do...