Needed to Return an Order Instead of Void an Order

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Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Needed to Return an Order Instead of Void an Order

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Hello,

I intended to return an order rather than void it. How do I go back and fix this so I can return this order? See attached screenshot. Thank you.
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Screenshot (477).png
AllPro Provider
AllPro Provider
Website: www.allprowebtools.com

Re: Needed to Return an Order Instead of Void an Order

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You can simply click on the 'Options' button
1.png
and then you can select 'Return Order'
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Website: www.brcdenver.com

Re: Needed to Return an Order Instead of Void an Order

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The system will not allow me to change any options. I need to refund this order (return order). Since I voided the order, the system will not allow me to make any changes.
Attached is the screenshot. How do I reverse this? Thank you.
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Screenshot (478).png
AllPro Provider
AllPro Provider
Website: www.allprowebtools.com

Re: Needed to Return an Order Instead of Void an Order

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I understand. Please pay for the order again in order to mark it as 'paid in full' and you can try to return the order.

Next, you can edit the quantity of products you'd like to return (1). Do not forget to provide the reason for returning (2) as well.
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You can click on the 'Submit' button when you're done.
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