Unsubscribe Feature

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Jerome4419
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Joined: Wed Mar 23, 2022 6:47 pm
Website: apwt.industrialprorecruiting.com

Unsubscribe Feature

Post by Jerome4419 »

It appears that several people over the last week or so have told me they "unsubscribed" but my system did not "unsubscribe them". they received a subsequent email. I'm wondering if they hit the Unsubscribe button provided by Gmail & Outlook, and it did not register with the AllProWebTools - Mailgun configuration.

When I open emails in my gmail account, it now asks Getting too much email? - then offers two areas to click into.

Is that possible? How can I fix this?

Jerome
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Pichamon326
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Website: www.allprowebtools.com

Re: Unsubscribe Feature

Post by Pichamon326 »

I tested your unsubscribe button by sending an email to myself from your account. In the footer of the email, I clicked where it says "To change your email address or to unsubscribe, Click Here."
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I was taken to this page where I clicked the "Save Changed" blue button:
jerome2.png
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I then saw the confirmation that I was unsubscribed:
jerome3.png
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Next, I looked up my CRM record in your account and I could see the yellow triangle that indicates that I have been unsubscribed. I can also see below in the workflow timeline the exact time when I was unsubscribed.
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From the main dashboard of your AllProWebTools account, you can dropdown the filter icon that looks like an envelope and select "Unsubscribes" as shown in this picture:
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You will then see all of the recently unsubscribed contacts in the Workflow Timeline:
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Jerome4419
Posts: 42
Joined: Wed Mar 23, 2022 6:47 pm
Website: apwt.industrialprorecruiting.com

Re: Unsubscribe Feature

Post by Jerome4419 »

Thanks - I understand that the button works and how it works, my question is around the outlook system unsubscribe button. I believe people are hitting "unsubscribe here"

See attachment.
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My question for you is that if someone "unsubscribes" from my email in this manner, will it unsubscribe them in the AllProWebTools database? Is it somehow linked to AllProWebTools?

Since we're using a shared domain for sending, I am curious about this.

Thanks,

Jerome 
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Pichamon326
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Website: www.allprowebtools.com

Re: Unsubscribe Feature

Post by Pichamon326 »

Can you push the unsubscribe button in outlook and provide a screenshot of the resulting screen?
Jerome4419
Posts: 42
Joined: Wed Mar 23, 2022 6:47 pm
Website: apwt.industrialprorecruiting.com

Re: Unsubscribe Feature

Post by Jerome4419 »

When I press "unsubscribe", this is what happens
Screenshot 2024-02-13 110531.png
Screenshot 2024-02-13 110531.png (42.1 KiB) Viewed 122 times
When I press "manage subscriptions", this is what I get.
Screenshot 2024-02-13 110532.png
Screenshot 2024-02-13 110532.png (70.78 KiB) Viewed 122 times
Jerome4419
Posts: 42
Joined: Wed Mar 23, 2022 6:47 pm
Website: apwt.industrialprorecruiting.com

Re: Unsubscribe Feature

Post by Jerome4419 »

My concern is that the "unsubscribe" from Jerome Jackson, is not unsubscribing them from AllProWebTools. So my next campaign note goes out to them and I get an email saying " I already unsubscribed".
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Pichamon326
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Website: www.allprowebtools.com

Re: Unsubscribe Feature

Post by Pichamon326 »

Yes, it does appear that the outlook button only applies locally and does not send any info back to AllProWebTools. You can confirm this by checking your email address in the CRM and look for the yellow triangle as shown here:
jerome4.png
jerome4.png (52.19 KiB) Viewed 119 times
You may want to contact the support team for outlook for more information about how their software works.
Jerome4419
Posts: 42
Joined: Wed Mar 23, 2022 6:47 pm
Website: apwt.industrialprorecruiting.com

Re: Unsubscribe Feature

Post by Jerome4419 »

How can I ensure that people who hit this "unsubscribe" button do not receive the next campaign note? I just sent an email to myself at my own personal email address.

[email protected]

I clicked on "unsubscribe" and it brought up this page after I pressed "ok" (which is the apwt unsubscribe page - not sure why it says [email protected] there).
Screenshot 2024-02-13 113038.png
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and it also brought this up at the same time in outlook.
Screenshot 2024-02-13 113145.png
Screenshot 2024-02-13 113145.png (25.43 KiB) Viewed 115 times
When people hit "unsubscribe" in outlook and then "ok" - I think it should bring them to their own apwt unsubscribe page, where they can easily hit the "unsubscribe me from all" button.

Is there a way to verify that is occurring?

Jerome
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Pichamon326
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Website: www.allprowebtools.com

Re: Unsubscribe Feature

Post by Pichamon326 »

To assist you further with this, please submit the message details as shown here:
outlook-msg-details.png
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  • Open the email message from Message list
  • Inside the email body at the top, you will see options like Reply forward (Not the one at the top menu),
  • beside that you will see an overflowing button(...),
  • click it and you will see a drop-down menu>
  • Choose View> View message details.
  • You can see the details of the emails in this window.

outlook-msg-details2.png
outlook-msg-details2.png (141.98 KiB) Viewed 93 times
You can copy and paste all of the code into this forum.
Jerome4419
Posts: 42
Joined: Wed Mar 23, 2022 6:47 pm
Website: apwt.industrialprorecruiting.com

Re: Unsubscribe Feature

Post by Jerome4419 »

When I hit the "view" button, there is no tab to view "message details". I only see "view message source".

When I click on that, it's just a blank box.
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