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Client APWT URL access

Posted: Tue Nov 01, 2016 11:55 am
by Gchild1730
I am trying to set up Jessica Nowell with TOP Organization on AllPro and it says that toporganization.myallprowebtools.com is already taken? Is it possible to get that account under CR Conversations so I can get her Mailgun all connected and everything? Or do I need to set up a different account for her?

Re: Client APWT URL access

Posted: Tue Nov 01, 2016 12:03 pm
by Dave
Great question!

You can deploy an install for a new client from within your own Provider or Expert Console and the account will automatically be linked.

In some cases, your client may already have their own AllProWebTools account and may want to add you as a hired expert. This will allow you to access their account with a link from your own Provider or Expert Console.

To do this, ask your client to login to their AllProWebTools account and click on "Settings" and then choose the link "Experts / Providers". This will allow your client to manage who they are working with.

Here is a video with more information about this (skip ahead in the video to the 3 minute mark):


Re: Client APWT URL access

Posted: Wed Nov 02, 2016 10:02 am
by Gchild1730
Thanks! Also - She was set up with a demo site a while back and it's requiring her to put in her credit card information for the set up fee when we are trying to set it up for her (thus that fee would be waved). Suggestions on how to move forward so I can help her set up without the APWT setup fee?

Re: Client APWT URL access

Posted: Wed Nov 02, 2016 10:20 am
by Dave
It is always best to deploy installations on behalf of your client, rather than asking them to create their own account and linking it to your Expert / Provider account later. This is our best practice recommendation.

However, you can use your All Pro Expert company name as the coupon code to bypass the setup fee. The system will still say "$195 setup" - but your customer will not actually be charged.