Wow, so I'm discovering that Sendgrid may be problematic. It appears that what were shown as "bounces" in APWT were actually blocks. Mainly Hotmail (live.com) blocking the shared IP address that Sendgrid uses. So basically every hotmail email is now marked inactive in APWT. That is 1000 or so contacts and we need a solution for that.
So, two questions:
1. If we go to the APWT SMPT server will we get our own dedicated IP address? When comparing pricing APWT is more expensive that companies that use a shared IP, but as soon as we have to pay for a dedicated IP, APWT is the best price out there.
2. Can we reset the inactive emails?