Hi,
Is it possible to see exactly who marked emails as Spam? In my reputation I see two spam complaints. However, this was not part of the newsletter blast that was sent on Friday.
Also, if someone marks spam are they automatically deactivated in the system so we do not send them anything else?
Thanks!
Report of who marked Spam
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- Posts: 537
- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
- Joined: Tue Sep 08, 2015 2:57 pm
- Website: www.secretcompassonline.com
- Dave
- Support Team
- Posts: 1221
- Joined: Wed May 11, 2011 10:30 am
- Website: www.allprowebtools.com
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Re: Report of who marked Spam
Normally you will see the spam report in the email as you have indicated. However, since you have just recently changed your SMTP provider connected to your AllProWebTools account, it is likely that the SPAM report was made on an email that was sent BEFORE you switched providers. Therefore, a direct correlation to the email that resulted in a SPAM complain is not possible.
The contact ids for your 2 spam complaints are: 13956 and 13078
You will notice when looking at both of these accounts that they have been marked as either "unsubscribed" or "invalid" - this means that they will not longer receive marketing emails or newsletters from you. They will still receive emails with invoices for products that they purchase from you. They will also receive "forgot password" emails and other system messages.
The contact ids for your 2 spam complaints are: 13956 and 13078
You will notice when looking at both of these accounts that they have been marked as either "unsubscribed" or "invalid" - this means that they will not longer receive marketing emails or newsletters from you. They will still receive emails with invoices for products that they purchase from you. They will also receive "forgot password" emails and other system messages.
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- Posts: 537
- Joined: Tue Sep 08, 2015 2:57 pm
- Website: www.secretcompassonline.com
Re: Report of who marked Spam
Hey Dave, I see a total of 5 spam complaints now, but none from the the most recent newsletter. Would you be able to give me customer ID's on those? Is there any chance you can see which actual email they marked as spam?
It looks like the last two marked an invoice payment request email from us as spam. So that is frustrating.
It looks like the last two marked an invoice payment request email from us as spam. So that is frustrating.
- Dave
- Support Team
- Posts: 1221
- Joined: Wed May 11, 2011 10:30 am
- Website: www.allprowebtools.com
- Contact:
Re: Report of who marked Spam
I have already provided you the ids for the first 2, so the 3rd is: 16573. 4th = 11347. 5th = 1043. I have also updated your Workflow Timeline with this information.