PayPal double charge

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Lfrailey173
Posts: 212
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

PayPal double charge

Postby Lfrailey173 » Tue Oct 22, 2019 11:51 am

Aloha!
Order #48160 has two PayPal card payments that processed through. Should I click the void button on the order screen next to one of the charges? Or should I log in to our PayPal account directly and refund one of the charges?
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Dave
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Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
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Re: PayPal double charge

Postby Dave » Tue Oct 22, 2019 11:56 am

Great question. Since both payments are showing in AllProWebTools and causing the amount paid to be double - you should void from inside AllProWebTools.
Lfrailey173
Posts: 212
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: PayPal double charge

Postby Lfrailey173 » Tue Oct 22, 2019 12:03 pm

Ok super thank you!

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