Webmail link not working

Need help? Please give a detailed explanation of your problem.
Post Reply
Cthomas3487
AllPro Expert
AllPro Expert
Posts: 35
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Tue May 14, 2019 7:26 am
Website: www.socialreachagency.com

Webmail link not working

Post by Cthomas3487 »

I have created an email for this account in APWT,
the SMTP settings are verified, same with the DNS.
The domain is also already set up under their APWT account so all DNS records are accessible.
I even added an MX record listed on https://www.allprowebtools.com/AllProWebTools-Email/ since it wasn't already added upon creating an verifying an APWT email account.

The webmail link to login to their email though is not working, I get the error "webmail.toddsoutdoorservice.com’s server IP address could not be found."
http://webmail.toddsoutdoorservice.com/

Is there anything I forgot to do on my end when creating an APWT email that may have caused this issue?
The support code for the account is 3913-0 and they are on version 5.4
User avatar
Dave
Support Team
Support Team
Posts: 1221
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: Webmail link not working

Post by Dave »

Just add a DNS record as follows:

CNAME webmail points to toddsoutdoorservice.com
Cthomas3487
AllPro Expert
AllPro Expert
Posts: 35
Joined: Tue May 14, 2019 7:26 am
Website: www.socialreachagency.com

Re: Webmail link not working

Post by Cthomas3487 »

I added the record listed in your reply, however I get this error and it won't add:
9207: Failed to parse request body, content-type must be application/json
User avatar
Dave
Support Team
Support Team
Posts: 1221
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: Webmail link not working

Post by Dave »

This lookup tool indicates that there is no DNS record CNAME "webmail": https://mxtoolbox.com/SuperTool.aspx?ac ... tworktools

Perhaps you did not hit the "save" button?
Cthomas3487
AllPro Expert
AllPro Expert
Posts: 35
Joined: Tue May 14, 2019 7:26 am
Website: www.socialreachagency.com

Re: Webmail link not working

Post by Cthomas3487 »

The record does not show up due to the error I reported, the error that will not let me "Add" the record to the DNS records in APWT.
9207: Failed to parse request body, content-type must be application/json,
User avatar
NoahBaldwin
Support Team
Support Team
Posts: 117
Joined: Fri Jan 04, 2019 11:21 am
Website: www.allprowebtools.com

Re: Webmail link not working

Post by NoahBaldwin »

Thanks for bringing this to our attention! This has been addressed - please try again.
Cthomas3487
AllPro Expert
AllPro Expert
Posts: 35
Joined: Tue May 14, 2019 7:26 am
Website: www.socialreachagency.com

Re: Webmail link not working

Post by Cthomas3487 »

Yes I received confirmation earlier directly about the link working, it's working now,
thank you for the update
Post Reply