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Missing Photo/Information from Member Directory on Web Site

Posted: Tue Jan 12, 2021 3:52 pm
by Ssechrist2865
A profile with photo and information previously was on the Member Directory for a particular person, and now the information has disappeared. I have gone into the "Sign In as a Buyer" and there are no options for this person to add a photo or accompanying information. Where did the information disappear to? (See attachments)
Screenshot (192).png
Screenshot (192).png (152.32 KiB) Viewed 897 times
Screenshot (191).png
Screenshot (191).png (145.24 KiB) Viewed 897 times
Also, on my personal account, there are words appearing on the left-hand side of the page. Have no idea what this jibberish is.
Screenshot (190).png
Screenshot (190).png (161.73 KiB) Viewed 897 times
Look forward to getting these resolved.

Re: Missing Photo/Information from Member Directory on Web Site

Posted: Tue Jan 12, 2021 4:06 pm
by Dave
Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues.

You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/con ... hp?id=4682

Re: Missing Photo/Information from Member Directory on Web Site

Posted: Fri Jan 15, 2021 8:52 am
by Ssechrist2865
Dave wrote:
Tue Jan 12, 2021 4:06 pm
Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues.

You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/con ... hp?id=4682
How can we change this configurement? Where do I go? Some people are a few days past due; others are past due for a longer period, but we don't want their photo and contact information to disappear from our member directory.

Re: Missing Photo/Information from Member Directory on Web Site

Posted: Fri Jan 15, 2021 8:56 am
by Ssechrist2865
On the last screenshot, how do I remove the brown lettering from the left-hand side of the contact page?

Re: Missing Photo/Information from Member Directory on Web Site

Posted: Fri Jan 15, 2021 10:26 am
by Dave
When they make their renewal payment, their directory listing is automatically restored.

If it is your intention to charge once and then they are listed forever, just change your product's "recur every" value to "Do not recur"

You can also perform regular audits or take advantage of auto-tagging of cancelled memberships as explained in this article: https://www.allprowebtools.com/How-to-C ... Tools-5-0/

You may also want to review these resources to learn how to use the membership system and all of the options available to you:
There is also a complete video series training specifically about the memberhip here: https://www.youtube.com/watch?v=GKTiq9V ... 9pwxVyQ79l