Contact

I am trying to log on to the website and access my personal profile. When I go to the login page, it says my contact is not found and I cannot log in. I have requested a new password, but when I put in the new password, it will not allow me to access my profile. See screenshot below. My name and contact information is set up and has been for quite some time with the proper email. Not sure why this is not allowing me to log in. Thank you for any help you can give.

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