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User Account Not Found

Posted: Fri Aug 06, 2021 12:49 pm
by Ssechrist2865
Yesterday, I contacted Live Support and spoke to a new Support person. She was not able to assist me or find a solution. I asked her to text me when a solution had been found.

One of our members has tried to log in, and the error message she receives is "Account Not Found." She has an Active account, and I resent her password, reset her password, and nothing seems to be working in order to for her log in to her account.

We need a solution so that this member can access her account profile, etc.

Please see attachment. Thank you for your help.

Re: User Account Not Found

Posted: Fri Aug 06, 2021 3:10 pm
by Pichamon326
I was able to log in this account successfully. Please try again and if you have this issue again you can start a screenshare so we can assist you.