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Import Contacts to APWT

Posted: Sun Aug 08, 2021 2:08 pm
by Thrvintl4216
Hello Awesome People,

Need quick help here.

How do you Import the contacts to APWT, Via CVS, the ones which were previously deleted?

I am trying to upload them now and they all are giving me an error. I can't upload those anymore to my Contacts in APWT.

The second is how do we fix the Client ID# in sequence. As we deleted few records previously, our Client ID# got messed up now. We have a huge gap which we need to fix just to make it more organized.

I am hoping for some quick response and help.

Re: Import Contacts to APWT

Posted: Sun Aug 08, 2021 3:30 pm
by Dave
We do not recommend deleting contacts. For business purposes it is important to keep a record of all of your contacts to create an accurate historical record of the company's activity. Even if a contact is no longer doing business with you or has marked your emails as "spam" - you still need to keep a record of their past purchases, invoices, emails, phone calls, etc. AllProWebTools must also keep a record of all email addresses that have registered a spam complaint to ensure that no more emails are sent to them.

It sounds like you want to clear out all of the records and start over with the upload of contacts. Only the owner of the account has permissions to do this. As the owner, you can go to "Settings" on the main menu and then select "Administrator". At the bottom of this page you will see an area called "Account Deletion". Here you will find a button called "Delete All Contacts". This will remove ALL contacts from your account and cannot be undone. This will not affect any of your account settings. It will not affect your email templates or integrations. It will only remove your contacts.

Re: Import Contacts to APWT

Posted: Sun Aug 08, 2021 4:07 pm
by Thrvintl4216
Thanks, Dave for the quick reply to my post.

Yes, I do agree with you that we should not delete any contacts. From a legal point of view, it is also a good practice not to delete the contacts.

I am a new user, setting up the APWT accounts and moving my contact and such from Zoho.

The reason we deleted those contacts was that we made a mistake and for some other reason, they got deleted and things got messed up. I need those contacts back but I can't as I am getting a "Previously deleted" error.

It sounds like you want to clear out all of the records and start over with the upload of contacts.:.....No I don't want to delete anything now.

I have 1518 contacts now, I don't want to delete anything but all those which got deleted previously and I can't Import them now. I want to Import those contacts.

And would like help where I can fix the Contact#ID sequencing.....

I hope you got my question.... Thanks to all and for this great platform. I am loving it

Re: Import Contacts to APWT

Posted: Mon Aug 09, 2021 10:42 am
by NoahBaldwin
The 2 CSV files that you have provided have been uploaded to tags: gapfill1 and jp1. These deleted records have been restored.

There is no way to re-sequence the id numbers unless you use the steps explained above to delete all contacts and start over.

Re: Import Contacts to APWT

Posted: Mon Aug 09, 2021 11:36 am
by Thrvintl4216
Let's say I delete all the contacts and start over, what happens to the CRM records for some clients, their tags, updates or such in CRM and in Dashboard?

They get's deleted as well right?

Re: Import Contacts to APWT

Posted: Tue Aug 10, 2021 8:57 am
by Pichamon326
Yes, it will remove them out of the tags and updates as well.