Detailed Information on Notifications Sent Out

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Ssechrist2865
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Detailed Information on Notifications Sent Out

Post by Ssechrist2865 »

Hello,

I want to make sure that when a recipient receives a "Thank You For Your Order" or a similar type of notification that the recipient can actually view the "Order Details." When I look at this, I am not able to see what the Order Details include. Is there a way for me to view what the Order Details are? Thank you!
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Tommie326
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Re: Detailed Information on Notifications Sent Out

Post by Tommie326 »

You can email a copy of a receipt to yourself to view the order details.

You can also edit what is being viewed in the order details, here's how:
Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Detailed Information on Notifications Sent Out

Post by Ssechrist2865 »

Thank you for the videos. Very helpful. I did and have mailed invoices to myself and nothing shows up under "Order Details." It is still blank. See attached.
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Tommie326
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Re: Detailed Information on Notifications Sent Out

Post by Tommie326 »

When you’re sending invoice by going to Marketing -> Email and send test email, there will be no order details since there’s no order attached to it.

To see order details, you can send invoice from the order.
Lfrailey173
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Re: Detailed Information on Notifications Sent Out

Post by Lfrailey173 »

We are also curious about this...how do we email a customer's order confirmation from the order screen to us so we can see what the customer sees? I only see the option to "email invoice to customer" but no option have the order confirmation/invoice sent to another email address...how do we do this?
this is the options we see
email customer invoice to self.jpg
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Chopper326
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Re: Detailed Information on Notifications Sent Out

Post by Chopper326 »

You can achieve this by changing email address in your customer's CRM page to your email address. And email customer's order confirmation from the order to yourself. Then you can change email address in the CRM back to your customer's
Ssechrist2865
Posts: 182
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Detailed Information on Notifications Sent Out

Post by Ssechrist2865 »

I will give this a try. Thank you.
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