Team,
I am once again being told I am over the limit for my "Hot General Campaign" even though I have clearly not reached the limit as indicated. Please see attached. Every time this happens I am pushed back a day from being able to send out emails. Can we please fix the issue so that it does not happen again.
Over the limit?
-
- Posts: 25
- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
- Joined: Tue Jul 27, 2021 2:35 pm
- Website: www.interfusestaffing.net
- Tommie326
- AllPro Provider
- Posts: 89
- Joined: Thu Jan 09, 2020 1:17 pm
- Website: www.allprowebtools.com
Re: Over the limit?
There is nothing attached to your post.
In the image below, the "Hot General Campaign" currently has 4916 contacts within it and you can add another 5084 contacts to the campaign. If a tag has more than the amount stated it will display "Over the Limit" next to the tag name. You can view your sending limit by going to Marketing and Reputation and on the left under the dial, this the amount of emails you can send, which is also the amount of contacts you can add into a single campaign.
However there are two ways to help:
1 - You can add an 8th action in your campaigns or make the very last action "Remove All Campaigns" so the system will remove everyone who has gone through all of your sequence. This will ensure contacts aren't sitting in your campaign that aren't being sent any emails.
2. - You can also create a duplicate campaign to add more contacts into a sequence.
In the image below, the "Hot General Campaign" currently has 4916 contacts within it and you can add another 5084 contacts to the campaign. If a tag has more than the amount stated it will display "Over the Limit" next to the tag name. You can view your sending limit by going to Marketing and Reputation and on the left under the dial, this the amount of emails you can send, which is also the amount of contacts you can add into a single campaign.
However there are two ways to help:
1 - You can add an 8th action in your campaigns or make the very last action "Remove All Campaigns" so the system will remove everyone who has gone through all of your sequence. This will ensure contacts aren't sitting in your campaign that aren't being sent any emails.
2. - You can also create a duplicate campaign to add more contacts into a sequence.
- Attachments
-
- Sending Limit Screenshot.png (42.91 KiB) Viewed 1146 times
- Dave
- Support Team
- Posts: 1222
- Joined: Wed May 11, 2011 10:30 am
- Website: www.allprowebtools.com
- Contact:
Re: Over the limit?
This image is showing that the current number of contacts in the campaign is: 4,917 (you can see it in the green bar on the left)
It goes on to explain that you can still add an additional: 5,083 contacts to the campaign.
4917 + 5083 = 10,000
The message is also providing the information that your current send limit is: 10,000
The tag named "Hot General for Recruiters" is indicating that there are 5,588 contacts in the tag.
4917 + 5588 = 10,505
You cannot add this tag to the campaign because it would put you over the current send limit of 10,000
It goes on to explain that you can still add an additional: 5,083 contacts to the campaign.
4917 + 5083 = 10,000
The message is also providing the information that your current send limit is: 10,000
The tag named "Hot General for Recruiters" is indicating that there are 5,588 contacts in the tag.
4917 + 5588 = 10,505
You cannot add this tag to the campaign because it would put you over the current send limit of 10,000
-
- Posts: 6
- Joined: Wed Oct 06, 2021 5:00 pm
- Website: imarius.greatmockup.com
Re: Over the limit?
Hi,
I am having the same issue. I was told that I am able to send 500 every hour but its not allowing me to
I tried again this morning and it did not refresh.
I am having the same issue. I was told that I am able to send 500 every hour but its not allowing me to
I tried again this morning and it did not refresh.
- Kayla326
- Support Team
- Posts: 82
- Joined: Wed May 27, 2020 11:29 am
- Website: www.allprowebtools.com
Re: Over the limit?
Yes, your current hourly limit is 500. You have sent a total of 756 emails.
Once you send an additional 245 emails you will be moved into the next tier of 1,000 emails sent per hour.
Once you send an additional 245 emails you will be moved into the next tier of 1,000 emails sent per hour.
-
- Posts: 6
- Joined: Wed Oct 06, 2021 5:00 pm
- Website: imarius.greatmockup.com
Re: Over the limit?
Hi Kayla,
Its not allowing to send email from my campaign.
Its not allowing to send email from my campaign.
-
- Posts: 6
- Joined: Wed Oct 06, 2021 5:00 pm
- Website: imarius.greatmockup.com
Re: Over the limit?
Kayla,
Something is wrong because its not allowing to send emails.
I try again this morning and it did not reset to allow me to send 500 email
- Chopper326
- AllPro Provider
- Posts: 174
- Joined: Thu Sep 09, 2021 11:37 am
- Website: www.allprowebtools.com
Re: Over the limit?
You have configured your campaign to wait 4 days before sending the next email.
Your next email send is currently scheduled for November 20th.
Your next email send is currently scheduled for November 20th.
-
- Posts: 6
- Joined: Wed Oct 06, 2021 5:00 pm
- Website: imarius.greatmockup.com
Re: Over the limit?
So I understand that my next email schedule to be sent 11/20Chopper326 wrote: ↑Wed Nov 17, 2021 10:24 amYou have configured your campaign to wait 4 days before sending the next email.
pink1.png
Your next email send is currently scheduled for November 20th.
pink2.png
My issue is that I want to send NEW EMAILS TODAY!!!!
But ALLPROWEBTOOL will not allow me to send new emails !!!
Something seems to be wrong
- Chopper326
- AllPro Provider
- Posts: 174
- Joined: Thu Sep 09, 2021 11:37 am
- Website: www.allprowebtools.com
Re: Over the limit?
If you can share with me the error message or post a screenshot I will be able to assist you further.
You may also consider starting a screenshare so that we can look at the issue together. I am sure we can get it resolved quickly! Here is a video that shows how to start a screenshare:
You may also consider starting a screenshare so that we can look at the issue together. I am sure we can get it resolved quickly! Here is a video that shows how to start a screenshare:
-
- Posts: 6
- Joined: Wed Oct 06, 2021 5:00 pm
- Website: imarius.greatmockup.com
Re: Over the limit?
I don't have any time leftChopper326 wrote: ↑Wed Nov 17, 2021 12:20 pmIf you can share with me the error message or post a screenshot I will be able to assist you further.
You may also consider starting a screenshare so that we can look at the issue together. I am sure we can get it resolved quickly! Here is a video that shows how to start a screenshare:
- Chopper326
- AllPro Provider
- Posts: 174
- Joined: Thu Sep 09, 2021 11:37 am
- Website: www.allprowebtools.com
Re: Over the limit?
I understand.
Can you post the screenshot or error message of what you're experiencing please?
Can you post the screenshot or error message of what you're experiencing please?