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email sends per hour

Posted: Sun Nov 28, 2021 8:08 pm
by Steve173
Hi! How can we find out how many email sends are possible per hour for our account? Last time we ran into an issue of our marketing email stopping mid send as the system did send to all the "tags" for that email before 12am. Trying to figure how much time we need to allot as the timeframe for sends seems very sporadic based on our last few sends.

Re: email sends per hour

Posted: Sun Nov 28, 2021 8:56 pm
by Chopper326
This question was previously addressed here: viewtopic.php?t=4486

Re: email sends per hour

Posted: Sun Nov 28, 2021 10:46 pm
by Steve173
Just followed the steps Email > Reputation and it's showing our max emails sends per day as 25,000 but not giving me a estimate of how many per hour we can send on avg....we have emails with time sensitive holiday flash sales so don't want to send too early but also don't want the email to pause mid send...that's why we are trying to see how many we can send per hour.

Re: email sends per hour

Posted: Mon Nov 29, 2021 7:26 am
by Pichamon326
Your question has already been addressed here: viewtopic.php?t=4486

Please read the portion that starts with "All accounts are limited"...

Re: email sends per hour

Posted: Mon Nov 29, 2021 1:05 pm
by Steve173
Ok I see the limit to 7500 per hour....but I'm trying to find out our hourly send rate for our specific account. The last few emails sending approx 10,000 to 11,000 emails took 7.5 hours and 10 hours which is rather inefficient for a flash sale that is time senstive.

For example we started an email send at 1am this morning to 11,795 contacts and its now after 9am (8 hours later)and the email is still sending.....the sale has been going on for 9 hours and there is only 15 hours left and not even all our contacts have received the email about the sale yet.