Contact is Not Being Sent Email for "Reset Password"

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Ssechrist2865
Posts: 112
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Contact is Not Being Sent Email for "Reset Password"

Post by Ssechrist2865 »

We have a member who is trying to access the "members only" private website page. She has logged in and she does not see the "private tabs". She is not receiving any error messages when she logs in. I have sent her a "Reset Password" but she is not receiving any notification how to reset her password. Why is there no email or something to show her how to reset her password? And why can't she access our private website page? See file attached. Thank you.
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Chopper326
AllPro Provider
AllPro Provider
Posts: 71
Joined: Thu Sep 09, 2021 11:37 am
Website: www.allprowebtools.com

Re: Contact is Not Being Sent Email for "Reset Password"

Post by Chopper326 »

Can you provide me the "Contact ID number" of the customer please?

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Ssechrist2865
Posts: 112
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Contact is Not Being Sent Email for "Reset Password"

Post by Ssechrist2865 »

Contact ID #4314. Let me know what else you need. Thank you.
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NoahBaldwin
Support Team
Support Team
Posts: 117
Joined: Fri Jan 04, 2019 11:21 am
Website: www.allprowebtools.com

Re: Contact is Not Being Sent Email for "Reset Password"

Post by NoahBaldwin »

The record you are referring to has not purchased a membership from your company - therefore, they are not a member and cannot see members only content.

You can view all the recent purchases from this person from their CRM page. Click on the WorkFlow TImeline filter that is a $. You will see that they have only purchased the "2021 Builder Breakfast Table"

You can also see a list of all active and inactive memberships as shown in this video:



We would also suggest watching this video series that teaches everything you will want to know about the membership system in AllProWebTools:

https://www.youtube.com/watch?v=GKTiq9V ... 9pwxVyQ79l
Ssechrist2865
Posts: 112
Joined: Fri Sep 15, 2017 6:33 pm
Website: www.brcdenver.com

Re: Contact is Not Being Sent Email for "Reset Password"

Post by Ssechrist2865 »

This should be resolved now.

Also, it seems the "Forgot Password" email is not being sent out in a timely manner to people when they request this. How soon after the request is made that the email is sent? It seems like there is a delay. Please advise. Thank you.
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Dave
Support Team
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Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
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Re: Contact is Not Being Sent Email for "Reset Password"

Post by Dave »

AllProWebTools sends the email immediately. If there is a delay, please direct your inquiry to the company receiving the email such as: gmail, outlook, yahoo, aol, hotmail, comcast, etc. This will be the name that appears after the @ symbol.
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