item missing from refund screen

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Lfrailey173
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item missing from refund screen

Post by Lfrailey173 »

Can you please look at order #63833. When we go to refund the shipping the item "S2" Priority Mail shipping is not showing as an "item" to be refunded...? All other orders we've checked where a customer paid for shipping lists the shipping as being able to be refunded....example look at order #63831
Order 63833 no shipping listed.jpg
Order 63833 no shipping listed.jpg (218.88 KiB) Viewed 48 times
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Dave
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Re: item missing from refund screen

Post by Dave »

Did you scroll down?
screenshot-allprowebtools.com-2022.05.16-10_37_33.png
screenshot-allprowebtools.com-2022.05.16-10_37_33.png (56.97 KiB) Viewed 42 times
Lfrailey173
Posts: 458
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: item missing from refund screen

Post by Lfrailey173 »

oops didn't even see the scroll bar, thank you!
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