Download contacts not working

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Steve173
Posts: 174
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Download contacts not working

Post by Steve173 »

We've had issues with the download contacts not functioning. The first day the "download contacts" pg 1 delivered an error message that either the page was either having issues or the page had moved. The "download contacts with custom" fields option downloaded a csv file with one line that was all redacted.

We tried again yesterday, we click page 1 and left it and nothing ever loads. We left it attempting to download for 5 hours and still nothing...this seems crazy. I remember last time we tried to do this something similar happened and Dave ended up having to send us direct links the downloads...please advise how to get a page to actually load?
buyer with custom fields .jpg
buyer with custom fields .jpg (311.44 KiB) Viewed 1607 times
download contacts error.jpg
download contacts error.jpg (82.18 KiB) Viewed 1607 times
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Kathlein
Support Team
Support Team
Posts: 144
Joined: Tue Jul 11, 2017 8:03 am
Website: www.allprowebtools.com

Re: Download contacts not working

Post by Kathlein »

Are you still experiencing this issue?
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Download contacts not working

Post by Lfrailey173 »

Pg 1 just finally downloaded however we are surprised that the data included in it contains hundreds of contacts that are redacted, how do we just download a file with "active" contacts?
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Download contacts not working

Post by Lfrailey173 »

ok we are having trouble again downloading our contact csv files....the only pages that will download are pages 9 thru 16 and all those csv files are blank when you open them?
download contacts blank page 16.jpg
download contacts blank page 16.jpg (319.05 KiB) Viewed 1533 times
download contacts blank page 9.jpg
download contacts blank page 9.jpg (318.56 KiB) Viewed 1532 times
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Download contacts not working

Post by Lfrailey173 »

any update on why our download contact pages from 9 thru 16 are blank? see screenshots above....How can we get this resolved?
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