Invoice printing with incorrect total

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Lfrailey173
Posts: 504
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Invoice printing with incorrect total

Post by Lfrailey173 »

Can you please look at order #65993. The order total is $30.58 and this is what processed via authorize.net, however when we print the invoice it is showing $23.78 as the total. Can you please correct this? thank you!
ogden order.jpg
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Kayla326
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Re: Invoice printing with incorrect total

Post by Kayla326 »

The discount has been removed and the total changed as you requested.
Lfrailey173
Posts: 504
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

Sorry that's still incorrect. The total is $30.58 but the line item discount that was previously showing was correct. The invoice was missing the shipping line for $6.80

Should be:
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58

Can you please revert and add the shipping line.
Lfrailey173
Posts: 504
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

any update on this?
Lfrailey173
Posts: 504
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

oopsie just checked again and it's the line item numbers are getting even more incorrect, you now have the total as $25.36?

This is how the line items should read.
Noni fruit leather $29.00 -5.22 $23.78
Shipping $6.80 $0 $6.80
Total: $30.58
Lfrailey173
Posts: 504
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

just to hopefully clear up any confusion:
Noni fruit leather each: $29.00 discount -5.22 extended $23.78
Shipping each $6.80 discount $0 extended $6.80
Total: $30.58
Lfrailey173
Posts: 504
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Invoice printing with incorrect total

Post by Lfrailey173 »

not sure what is happening...the adjustments you just made are still in correct. Here is a screenshot circling exactly what is still wrong and in red text you will find what the correct number is for what processed on the credit charge.


ogden all pro issue.jpg
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Brads326
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Re: Invoice printing with incorrect total

Post by Brads326 »

Screenshot from 2023-02-03 01-00-47.png
Screenshot from 2023-02-03 01-00-47.png (35.4 KiB) Viewed 1018 times
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