This continues to cause a vast amount of customer confusion. Bottom line of the invoice says (for example)
Please send payment - DUE UPON RECEIPT $163.49
Click here to Pay Now
And that amount is always the invoice total. What is actually "DUE UPON RECEIPT", however, is the remaining amount due, not the invoice total. Please fix. Thanks!!
Invoice showing invoice total as amount due, rather than remaining amount due
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- Posts: 537
- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
- Joined: Tue Sep 08, 2015 2:57 pm
- Website: www.secretcompassonline.com
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- Posts: 537
- Joined: Tue Sep 08, 2015 2:57 pm
- Website: www.secretcompassonline.com
Re: Invoice showing invoice total as amount due, rather than remaining amount due
We have noticed that when we simply hit "Print Invoice" from the backend, the invoice looks as it should. In fact, it is laid out MUCH better than what gets sent to the customer, and has the correct lines such as "remaining amount due." If this can be sent to the customer that would be great.
Re: Invoice showing invoice total as amount due, rather than remaining amount due
The line items in the email content of the invoice can be turned off in Settings->Invoicing then the Invoice Email tab and the Display invoice items in Email option. There is then a link to the pdf of the invoice, which is the same as the one you see from choosing Print Invoice from the backend.
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Re: Invoice showing invoice total as amount due, rather than remaining amount due
Okay, is that going to help with the customers not seeing remaining amount due in the email they receive? All I see is that I can turn on or off the "invoice items". My issue is that they are told they need to pay the entire amount of the invoice rather than the remaining amount due.
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Re: Invoice showing invoice total as amount due, rather than remaining amount due
Just testing that out, it isn't useable for us. We use this invoice email to indicate to the customer that there is money owed on an order. If I turn off the invoice items they don't see anything other than an order number and a date. No call to action at all for paying a remaining amount due.
We really need the invoice email to look exactly like the PDF version of the invoice. I do not understand why the PDF version and the email version are different.
We really need the invoice email to look exactly like the PDF version of the invoice. I do not understand why the PDF version and the email version are different.
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Re: Invoice showing invoice total as amount due, rather than remaining amount due
can i get an update on this please? thanks
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Re: Invoice showing invoice total as amount due, rather than remaining amount due
bounce to top for update. thanks.
Re: Invoice showing invoice total as amount due, rather than remaining amount due
Hi Andy,
We will be adding partial payment information to the email content of the invoice in the next version.
Christine
We will be adding partial payment information to the email content of the invoice in the next version.
Christine