Customers unable to complete pre-orders with $0 deposit

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Andy1735
Posts: 537
meble kuchenne Mikołów Knurów Czechowice-Dziedzice
Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Customers unable to complete pre-orders with $0 deposit

Post by Andy1735 »

From the webstore, we have a couple of customers unable to complete the checkout when trying to set up a preorder that does not require a deposit. Please investigate.

Thanks!
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Christine
Support Team
Support Team
Posts: 126
Joined: Mon Feb 27, 2012 11:12 pm

Re: Customers unable to complete pre-orders with $0 deposit

Post by Christine »

Hi Andy,

Do you know if they were trying to use Paypal?
Andy1735
Posts: 537
Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Re: Customers unable to complete pre-orders with $0 deposit

Post by Andy1735 »

I'll need to get more details. I believe they had a checkout total of $0 - do they still need to enter a payment method with that?
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