error on order payment

We appreciate your feedback - please let us know how we can improve AllProWebTools.
Post Reply
Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

error on order payment

  • Quote

Post

see order 17759.

Customer checked out on the website and the order did not show as paid. Shane then attempted to mark it paid manually, but the amount he put in ended getting added to invoice total rather than going against the balance.
Support Team
Support Team
Website: www.allprowebtools.com
Location: Fort Collins, CO
Contact:

Re: error on order payment

  • Quote

Post

Was the PayPal payment there when you originally sent this?
Website: www.secretcompassonline.com

Re: error on order payment

  • Quote

Post

yes it was. but the order still shows as unpaid. you can see the "pay order" button is still there, and the customer reports that his account shows he needs to pay it.

This is tied to 17758. He ordered two pre-orders and the order was split into 17758 and 17759. 17758 shows payment as it should.
Support Team
Support Team

Re: error on order payment

  • Quote

Post

Hi Andy,

It looks like the preorder price from 17758 got passed onto 17759 somehow, I changed 17759 to have the subtotal of $20 to match the deposit and payment. His invoice should now say paid in full. I will look into this and see what happened.

Christine
Post Reply