error on order payment

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Andy1735
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meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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Website: www.secretcompassonline.com

error on order payment

Post by Andy1735 »

see order 17759.

Customer checked out on the website and the order did not show as paid. Shane then attempted to mark it paid manually, but the amount he put in ended getting added to invoice total rather than going against the balance.
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Paige
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Re: error on order payment

Post by Paige »

Was the PayPal payment there when you originally sent this?
Andy1735
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Joined: Tue Sep 08, 2015 2:57 pm
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Re: error on order payment

Post by Andy1735 »

yes it was. but the order still shows as unpaid. you can see the "pay order" button is still there, and the customer reports that his account shows he needs to pay it.

This is tied to 17758. He ordered two pre-orders and the order was split into 17758 and 17759. 17758 shows payment as it should.
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Christine
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Re: error on order payment

Post by Christine »

Hi Andy,

It looks like the preorder price from 17758 got passed onto 17759 somehow, I changed 17759 to have the subtotal of $20 to match the deposit and payment. His invoice should now say paid in full. I will look into this and see what happened.

Christine
Andy1735
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Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Re: error on order payment

Post by Andy1735 »

sounds good, thanks!
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