When we apply our tax preset of 7.4%, it shows that it's taxing 7.4% on the invoice, but it's actually applying 14.8% (double) in the total amount.
Also, our tax presets are intermittently working, sometimes we have to exit and open the abandoned cart multiple times, select our tax preset before it'll apply any taxes on the invoice.
Tax showing correctly, doubling amount
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Tim117
- Posts: 28
- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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- Website: www.coloradocomputerdoctors.com
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Paige
- Support Team
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- Joined: Fri Feb 24, 2012 3:41 am
- Website: www.allprowebtools.com
- Location: Fort Collins, CO
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Re: Tax showing correctly, doubling amount
Thank you for reporting this to us, we will look into this issue. Please let us know if it happens again.
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Paige
- Support Team
- Posts: 461
- Joined: Fri Feb 24, 2012 3:41 am
- Website: www.allprowebtools.com
- Location: Fort Collins, CO
- Contact:
Re: Tax showing correctly, doubling amount
This has been addressed, please let us know if it happens again!
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Tim117
- Posts: 28
- Joined: Wed Sep 16, 2015 5:23 pm
- Website: www.coloradocomputerdoctors.com
Re: Tax showing correctly, doubling amount
Will do, thanks Paige!
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Tim117
- Posts: 28
- Joined: Wed Sep 16, 2015 5:23 pm
- Website: www.coloradocomputerdoctors.com
Re: Tax showing correctly, doubling amount
Looks like we had the same issue again on order 1514.
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JohnB
- Support Team
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- Joined: Wed Nov 04, 2015 3:57 pm
- Website: www.allprowebtools.com
Re: Tax showing correctly, doubling amount
Thanks for letting us know. I'll make sure we look into this some more.