Newsletter sent out to everyone twice ?!?!?!

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Andy1735
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Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

UGHHHHH. I definitely did not schedule this to go out twice.

If you look at our timeline you will see it went out to each tag twice. I can confirm with my test email that it went out to me twice as well.

Please get this send to stop immediately, we are going to get a lot of spam complaints off this.
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JohnB
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

Thanks for letting us know about this, and we will certainly look into it right away. Please let us know if this happens again.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

Will do.

Just so I know exactly how this all works, if I select multiple tags for a newsletter to go out to, and a customer has more than one of them, will they still only get the newsletter once?
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

Correct. AllProWebTools will check if a customer is in multiple tags and should not send to the same email address multiple times.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

sweet. Thanks John!!
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

This seems to be happening again. I got 3 copies of this in both my test account and my normal account.

Please figure this out. This is unacceptable. Why does his keep happening?
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

In my timeline the newsletter shows being sent to each of my tags three times.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

Thanks for letting us know about this, I will make sure we look into it.
Andy1735
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

This happened again. My test account and actual account both received the newsletter three times. Email shows 8415 and rising. Please make this stop!
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

What I meant was 8415 sends, and we do not have that many subscribers.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

Thanks for letting us know, I'll make sure we look into this right away!
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

I am planning on sending out our newsletter today at 1pm. How do I be sure it won't go out multiple times? The last three in a row have done that and I do not want more spam complaints...
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

One piece that would help is to send it out in small groups. If it would be possible to split your larger tags into a few smaller groups, that may help. Please let me know what happens!
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

I'll keep a close eye on it. Around 3pm I should know if it's going out to too many.

The other question is if everyone is actually getting it. Both my accounts received it 3 times last week, yet it sent around 8500 times. There are about 6700 subscribers. I'm wondering if some people got it multiple times and others not at all?
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

As for splitting up the groups, the major one is the buyers tag. I'm not sure how to easily create multiple tags off of that. And, since new buyers get that tag, I need to be sure anyone who gets the Buyers tag each week is applied to one of the other groups.

This has only been an issue for the last few newsletters, and we have had a huge group the entire time we have been on APWT.

This could coincide with signing up for email marketing pro?
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

First, I would like to let you know that your subscribers are all receiving your newsletter...one or more times. So yes, everyone is getting it, but some are getting it multiple times.

Thanks for mentioning the fact that you added the Email Marketing Pro, I'll be sure to check if that has anything to do with this.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

Good to know, thanks!
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

OKay, it seems to be going over the number again. Please make it stop immediately, thanks.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

ugh, okay we're over 8000 sends now. please make this stop sending immediately.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

I need to send our newsletter out today. is the multiple sends issue resolved? Does this have anything to do with email marketing pro? i can try turning that off maybe before I send the email.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

Our programmers are still working on the multiple sends, and have been tracking down the issue. They have been monitoring it and there are fewer duplicate sends each week.

If you would like, you can try turning off the email marketing pro and see if that changes anything. Please let me know what happens, I'd love to get this resolved once and for all, and I would like to thank you for being so patient and helpful.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

No worries! I'll be sending it at 1pm, so around 3pm is when I will know if it is sending out multiple times. If someone can be ready around that time with the "kill switch" that would be great, haha.

I will turn off the email marketing pro and see what happens.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

It seems to be going out a little slower than usual. In about two hours we should know if it is sending out multiples. Please have someone available to shut it down if need be. Sending out three copies to everyone on our list would be a major issue, obviously.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

Just checking in on this... looks like it only went out once :)

Did you guys do anything, or was is turning off email marketing pro that fixed it?

I do like email marketing pro, but if I need to turn it off while sending out the newsletter blast that is okay. Although I wonder if my ebay coupon campaign is going out multiple times as well if marketing pro is turned on.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

Hooray!!!

Glad to hear they sent out fine this week! If you don't mind, I would like to ask you to turn Email Marketing Pro back on before sending out your newsletter next week. That way we can find out for certain whether or not the Email Marketing Pro is causing this or not.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

no problem, I'll leave it on
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Lfrailey173 »

Yikes! We are experiencing this same issue. Today's email went out 15,557 times, it's usually around 10,600. We also had 163 unsubscribes (we usually average 20). How can we make this stop? Looking back through email send reports it appears this has been happening since mid March with sends ranging from 11,500 to 16,600 :/ How do I find out exactly how many subscribers we have? And then what need to be done to stop the multiple sends so we don't blast people with emails?? thanks!
Andy1735
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

Do you have email marketing pro? That seemed to cause the problem in my case.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

First, I will make sure we look into why your email was sending out multiple times.

Second, you can check how many subscribers you have by going to Email->View Emails and looking at the box titled Your June Statistics. There is a button on the top right of that box you can click to view more detailed statistics if needed.

Lastly, Andy, are you saying that you have not had any issues since turning off the Email Marketing Pro?
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by Andy1735 »

That is correct. I am out of the country right now so I am not able to closely monitor the sends, so I left email marketing pro turned off until I get back. I think I have fired off three or four newsletters with it turned off and have not had any trouble with multiple sends.
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Re: Newsletter sent out to everyone twice ?!?!?!

Post by JohnB »

This issue has been addressed in the release of version 4.4 of AllProWebTools! If you experienced your newsletter sending out multiple times in the past, you should have no future issues!

Also, you can add back the Email Marketing Pro webtool if you had removed it!
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