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Unsubscribe issue

Posted: Thu Jun 30, 2016 3:10 pm
by Gchild1730
I have a client in my "expert" panel that has 600 unsubscribes and their Mailgun account shows they have no unsubscribes. Thoughts as to why?

Re: Unsubscribe issue

Posted: Thu Jun 30, 2016 3:25 pm
by Paige
In your Mailgun it shows you have 587 dropped emails, these are registering as unsubscribed.

As for the other 12 people to equal 600, when a user unsubscribes using the link at the bottom of the email this goes directly to AllProWebTools and does not pass through Mailgun.

Re: Unsubscribe issue

Posted: Thu Jun 30, 2016 4:38 pm
by Gchild1730
In Mailgun it also says that in May their dropped rate was 259 but in AllPro the unsubscribed was only 30. Is the "bounced" list in Mailgun recurring? Making the unsubscribe for June only 12? Confused because May was so different in comparison.

Re: Unsubscribe issue

Posted: Thu Jun 30, 2016 5:59 pm
by Paige
Mailgun only stores log data for 24 hours and then you can no longer look at it and they don't have a report that displays the dropped email addresses, so it's hard to say with 100% accuracy with so much time passed.

We have recently started tracking dropped emails differently in version 4.4.

I will have our developers look more in depth at the data we do have and get back to you.