T&C for pre-orders error

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Andy1735
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T&C for pre-orders error

Post by Andy1735 »

We have numerous customers complaining that the system is no recognizing that they are agreeing to pre-order terms, and therefore they cannot complete checkout.
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JohnB
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Re: T&C for pre-orders error

Post by JohnB »

Thanks for letting us know about this. Do you know what customers this has happened to? If so, you should be able to go to their CRM record and see the Abandoned Cart of what they were trying to purchase.

Could you provide me with a couple examples of customers this has happened to so that we can look into this more?

Also, are your customers simply prevented from checking out when the try to pre-order, or is there a specific error message or something that happens?
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Re: T&C for pre-orders error

Post by Andy1735 »

Order 21632 had this issue. It left an abandoned cart, but he called us and we built the order off of it.

This particular item is very desirable, so it is no surprise he called. On some of the less exclusive pre-orders it is likely the customer just moved on to another retailer. I remember hearing about this a while back but figured it was a one-off thing. Shane seems to have heard about it more often.

i will update if I hear of another customer. And I will try to replicate when I have some spare time.
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JohnB
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Re: T&C for pre-orders error

Post by JohnB »

Thanks for the info! I'll make sure we look into this right away, but as soon as you have some more example customers for us, or even better, you can replicate the problem and show me in a screenshare, that would be greatly appreciated!
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Re: T&C for pre-orders error

Post by Andy1735 »

Hey John, I can't get it to replicate. There is another customer from the weekend - dyl********il.com

He has an abandoned cart that we are leaving alone, in case that helps.
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Re: T&C for pre-orders error

Post by Andy1735 »

also sa**********il.ru

He had ablembandoned carts over the weekend, haven't talked to him yet but safe bet is it's the same problem.

Until this is figured out we are okay with disabling the checkbox
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JohnB
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Re: T&C for pre-orders error

Post by JohnB »

Thank you! If you could leave those abandoned carts alone for now until we have a chance to look into them a little bit, I would appreciate that!

Since you mentioned you haven't spoken to the second customer yet, would you mind asking them a few things?
  1. Make sure they indeed have the same checkout problem
  2. Ask what computer and internet browser they are using
Thanks for all your help while we work this out together!
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Re: T&C for pre-orders error

Post by Andy1735 »

Okay, different issue for sab********il.ru

He is having the problem where there is no input for payment method.
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Re: T&C for pre-orders error

Post by Andy1735 »

same t&c issue for oli********il.com

please disable this checkbox
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JohnB
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Re: T&C for pre-orders error

Post by JohnB »

The checkbox for the Pre Order terms and conditions should be disabled now. If you could confirm for us that it is no longer there, I would appreciate it!
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