Quantity error in order

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Andy1735
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meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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Quantity error in order

Post by Andy1735 »

see order 22922.

Customer wanted to purchase one of these, and the paypal transaction is for $370.

This customer is upset, it's his first purchase through us, and a very expensive one, and now he says he doesn't trust our site.
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JohnB
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Re: Quantity error in order

Post by JohnB »

It appears that the customer selected a quantity of 9 through the cart when purchasing the product. The AllProWebTools software trusts that when a customer selects a quantity amount, that that is the number of products they wish to purchase.

After hitting the Checkout button, the customer is brought to a checkout screen that verifies their order, and the total they are about to pay, so the customer has a chance to go back and correct their cart before finally checking out.
Andy1735
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Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Re: Quantity error in order

Post by Andy1735 »

Okay, so why did Paypal only process for $370? I can verify looking at the transaction in Paypal.
Andy1735
Posts: 537
Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Re: Quantity error in order

Post by Andy1735 »

The deposit for one is supposed to be 370. If he ordered 9, the transaction in Paypal should say $3330, like it does in the AP backend
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JohnB
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Re: Quantity error in order

Post by JohnB »

I have reproduced this order and everything appears to be working as expected. Please see the attached screenshots.
checkout2.png
checkout2.png (111.74 KiB) Viewed 4296 times
paypal.png
paypal.png (94.54 KiB) Viewed 4296 times
Could you please provide some more details about the problem you are experiencing?
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