Customers in Israel having page load problems

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Andy1735
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Website: www.secretcompassonline.com

Customers in Israel having page load problems

Post by Andy1735 »

Hi,
We have a customer in Israel reporting that pages are not loading fully, and payment buttons are not showing up. He reports his friends are having the same issue, and has tried different browsers, computers, and internet connections.

Can you guys use a proxy in Israel to troubleshoot this?
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JohnB
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Re: Customers in Israel having page load problems

Post by JohnB »

Thanks for reporting this! We will be looking into this right away, and will post back here when we have more information for you!
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JohnB
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Re: Customers in Israel having page load problems

Post by JohnB »

We've double checked everything on our end, and there is nothing we have setup that is actively blocking customers from Israel.

We could look into this more if you can provide us with a screenshot of exactly what your customers are seeing, and what they did to get to that screen.
Andy1735
Posts: 537
Joined: Tue Sep 08, 2015 2:57 pm
Website: www.secretcompassonline.com

Re: Customers in Israel having page load problems

Post by Andy1735 »

Okay, I am emailing some screenshots over to support@ right now
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JohnB
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Re: Customers in Israel having page load problems

Post by JohnB »

Thanks! We will make sure to respond to you in email!
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