Hello,
I have been noticing that on many of our APWT client's websites, the sign up boxes take quite a few seconds (sometimes over 10 seconds) to submit. I've noticed this on probably over 5 different websites. Whenever this is the case, if you click the submit button multiple times, then you get multiple emails if it's hooked up to a campaign, and multiple entries in the dashboard.
Sign up Boxes take a very long time to submit
- Agalassi1792
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- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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- JohnB
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Re: Sign up Boxes take a very long time to submit
Do you know if these are all sites using the AllProWebTools Leadbox plugin for wordpress?
- Agalassi1792
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Re: Sign up Boxes take a very long time to submit
I mean some of the sites that I have noticed this on are on wordpress, but others are APWT sites. So even on an APWT site the forms are taking quite a few seconds to submit - it's not just a WordPress issue.
- JohnB
- Support Team
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Re: Sign up Boxes take a very long time to submit
Could you provide a link to one of these sign up boxes that is on an AllProWebTools site?
- Agalassi1792
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Re: Sign up Boxes take a very long time to submit
Can I send an Email to the support? I don't want it to be public here. I'll send the email now
Re: Sign up Boxes take a very long time to submit
I am having the same problem. Added APWT sign up box to my WP website page and the submit button just SPINS once the prospect clicks it. I get the data in APWT, but the person submitting just sees a spinning box and it doesn't look completed to them at all. I'm sure to expect calls that say "I tried to submit my contact form, but it seems it didn't go through". Our Web Dev isn't sure what to do on the WP end. The page is: https://kellyweaverphotography.com/get-started/
- Dave
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Re: Sign up Boxes take a very long time to submit
Thanks for reporting this. Your contact form at https://kellyweaverphotography.com/get-started/ is now working.
- Agalassi1792
- AllPro Expert
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- Joined: Tue Nov 18, 2014 12:42 pm
- Website: apwt.bluezenith.com
Re: Sign up Boxes take a very long time to submit
Hi Dave,
Can you let us know a little bit about what was causing this issue? Last night, the contact form on our AllProWebTools website was having issues with this as well. so it seems like this could be a bigger issue than just on WordPress sites. I did just test our AllProWebTools form and it seems to be working, but I'm just curious about this.
Furthermore, if I or anyone else runs into this problem again, it would be nice to know a little bit about what's going on here.
Let us know if you can, thanks!
Can you let us know a little bit about what was causing this issue? Last night, the contact form on our AllProWebTools website was having issues with this as well. so it seems like this could be a bigger issue than just on WordPress sites. I did just test our AllProWebTools form and it seems to be working, but I'm just curious about this.
Furthermore, if I or anyone else runs into this problem again, it would be nice to know a little bit about what's going on here.
Let us know if you can, thanks!