Upload .img file on Product Creation Page

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Jlerskine3444
AllPro Provider
AllPro Provider
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meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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Upload .img file on Product Creation Page

Post by Jlerskine3444 »

Hi

Problem: Unable to upload gift certificate .img to the Product page.

Action Taken:
Cleared cookies on Google Chrome browser. Resized .img file to under 600 px per instructions on product page for uploading images. Tried using Microsoft Edge browser with same results. Tried to upload other pictures (.img) with same results.

Thank you.
Attachments
50.00 Gift Certificate Image_APWT.PNG
50.00 Gift Certificate Image_APWT.PNG (38.89 KiB) Viewed 2618 times
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Brads326
Support Team
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Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: Upload .img file on Product Creation Page

Post by Brads326 »

Thanks for reporting this. We have replicated your issue and are currently working on a solution.

We have already created an entirely new install for your account and cloned your data to it and the problem is persisting on the new install. We will continue to update you on our progress in this thread.
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Brads326
Support Team
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Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: Upload .img file on Product Creation Page

Post by Brads326 »

This issue has been addressed.

We found a missing directory that may have been missed by our Support Team when moving your website when you "went live" with your website.
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Jlerskine3444
AllPro Provider
AllPro Provider
Posts: 34
Joined: Tue Jan 02, 2018 11:43 am
Website: www.myvrhm.com

Re: Upload .img file on Product Creation Page

Post by Jlerskine3444 »

Brad - Thanks for the updates.

Observation: I do not receive emails "anymore," when I get a response on this forum.
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