Images not viewable to insert

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Kmyers1730
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Images not viewable to insert

Post by Kmyers1730 »

Hi! I am working on client account 3214-0 and I am trying to insert an image in to her emails. The images pull up, quickly flash to show they are there and then go away completely so I can't select anything to insert. Please help :)
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Dave
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Re: Images not viewable to insert

Post by Dave »

Thanks for alerting us to this issue. I have logged into the account that you are referring to and I have successfully added an image to one of the existing emails.

I was able to do this with both Chrome web browser and Firefox web browser. We recommend using the very latest version of your web browser to ensure that everything works properly.

If you continue to experience this issue, we would like to see your computer screen so that we can further diagnose what is pecifically different about your computer that is causing this issue.

Here is a video with instructions on how to start a screenshare:

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