resolve cart button

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Lfrailey173
Posts: 218
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

resolve cart button

Postby Lfrailey173 » Tue Jun 19, 2018 7:57 pm

Hi!
The "resolve cart" button on abandoned carts is not working when we are in a customer's individual profile. When you click the shopping cart icon with the arrow nothing happens. However when we go to the dashboard and find the cart and click the button it resolves the cart. Can we get the option to resolve in a customer's profile fixed as scrolling through days of the dashboard to find a cart that needs resolving is not so convenient :) thanks!
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Brads326
Support Team
Posts: 49
Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: resolve cart button

Postby Brads326 » Wed Jun 20, 2018 8:04 am

We will be happy to look into this issue for you. Can you provide an example of a buyer id that has not yet been resolved?
Lfrailey173
Posts: 218
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: resolve cart button

Postby Lfrailey173 » Wed Jun 20, 2018 12:33 pm

buyer 23305 and 11986
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Brads326
Support Team
Posts: 49
Joined: Tue Dec 12, 2017 10:06 am
Website: www.allprowebtools.com

Re: resolve cart button

Postby Brads326 » Wed Jun 20, 2018 4:24 pm

Thanks for reporting this. This issue has now been addressed. It may take 24 hours for the update to propagate.

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