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Kmyers1730
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Post by Kmyers1730 »

Hey!

My notifications keep showing me different items. When I originally logged in this morning it showed 23 contacts need to be called, purchases and abandoned carts, a total of 43 items. I went in to a meeting so it timed out, I logged in again and it no longer is showing the purchases or abandoned carts. I looked in the timeline on the dashboard and can't see them either. Was it a glitch? I just don't want to be missing them if they are there. Thank you!
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Dave
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Post by Dave »

We have not heard any other reports of this occurring. Have you experienced this before?

If you logout and log back in, the system will check for any new updates - so that is the most accurate way to see if anything is currently pending.

Let us know if this continues and we will be happy to look into this.
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Kmyers1730
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Re: Notifications icon

Post by Kmyers1730 »

When I log back in it shows the 23 people that need to be called but no abandoned cart. I know that there is at least one because she told me. Is there another way to check for abandoned carts?
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Dave
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Post by Dave »

Yes, you can check for abandoned carts from the Workflow TImeline in the main dashboard. There are a row of filters in the green bar at the top of the Workflow Timeline. You can click the icon that looks like a shopping cart to filter the timeline to show only "Abandoned Carts".

I have clicked this filter in your account and the most recent Abandoned Cart was from 1 month ago. Keep in mind that Abandoned Carts automatically convert to Invoices once paid. You can view all recent invoices by filtering by clicking the dollar sign icon.
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